Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Areas of Expertise
Affiliations
Accomplishments
Languages
Timeline
Generic
Samirkumar Rameshbhai Detroja

Samirkumar Rameshbhai Detroja

Surat

Summary

Experienced project manager with a strong background in vendor compliance at HDFC Bank. Delivered substantial cost savings and operational improvements through strategic planning and execution. Expertise in fostering relationships and collaboration, resulting in enhanced service delivery and resource optimization. Focused on leveraging innovative strategies to achieve organizational goals.

Overview

15
15
years of professional experience

Work History

Admin Cluster Head (Manager)

HDFC BANK LTD
Surat
02.2023 - Current
  • Oversaw ambiance and maintenance across South Gujarat branches, ensuring alignment with bank aesthetic standards.
  • Managed fire safety equipment and annual maintenance contracts to ensure compliance.
  • Coordinated repairs and maintenance services with multiple vendors, enhancing service quality.
  • Executed cost reduction initiatives through targeted projects, optimizing resource allocation.
  • Procured equipment to fulfill specific branch needs, improving operational readiness.
  • Processed scrap materials to enhance resource management efficiency.
  • Empaneled new vendors to improve service quality while reducing costs.
  • Managed manpower for housekeeping and security operations to maintain high standards.

BBH Analyst (Manager)

HDFC BANK LTD
Ahmedabad
08.2014 - 01.2023
  • Served as L1 member for hygiene parameter in Gujarat state.
  • Ensured compliance with CRM and managed MD complaints.
  • Achieved outstanding clearance of dummy and deferral cases.
  • Handled customer complaints via telephone, email, or in person.
  • Maintained daily MIS for competitive analysis.
  • Tracked staff activation to meet management's monthly run rate for OBST staff.
  • Monitored staff attendance for all eLearning programs.
  • Cultivated relationships with individuals at all organizational levels.

Jr. Officer (Circle Coordinator)

ATLAS DOCUMANTARY FACILITATORS COMPANY PVT. LTD.
06.2012 - 08.2014
  • Maintained daily MIS for competitive analysis to inform strategic decisions.
  • Updated files monthly for Branch Tracker, ensuring data accuracy and accessibility.
  • Monitored updates on contests across branch, cluster, and circle for timely communication.
  • Managed correspondence through emails, telecalls, and mailing to facilitate effective communication.
  • Drafted letters and emails to streamline routine administrative tasks.
  • Developed relationships with stakeholders at all levels to enhance collaboration.
  • Coordinated accommodation arrangements for guests and management to ensure comfort.

Asset and Hub Coordinator

DATAMANTION CONSULTANTS PVT-LTD
08.2011 - 06.2012
  • Provided service engineers with training on new software and guidance for POS machine updates.
  • Monitored engineers to ensure timely attendance at service calls and installations of EDC devices.
  • Maintained stock levels of POS terminals and prepared daily MIS reports for management review.
  • Conducted physical stock audits to reconcile discrepancies with system records.
  • Updated merchant data in the system daily, ensuring accuracy for both new and existing accounts.
  • Generated leads for bank products such as overdrafts, auto loans, and credit facilities.
  • Established relationships with bank merchants, converting them to increase income and portfolio.
  • Expanded business portfolio by encouraging merchants with multiple POS terminals to consolidate services.

Relationship Officer

FINE SUPPORT SERVICESPVT LTD
11.2010 - 05.2011
  • Managed relationships with key corporate merchants to enhance service delivery.
  • Provided doorstep services to merchants, ensuring timely support and assistance.
  • Resolved inquiries in collaboration with Relationship Managers to maintain satisfaction.
  • Pitched bank products, generating leads for overdrafts, auto loans, and credit facilities.
  • Established new relationships with bank merchants, converting them to increase portfolio value.
  • Enhanced business portfolio by optimizing usage of POS terminals among multi-bank merchants.
  • Converted merchants using multiple bank POS terminals to increase overall revenue.
  • Streamlined processes to improve merchant engagement and service efficiency.

Education

BCom - Commerce

Mumbai University
Mumbai
01.2011

12th - Commerce

Maharashtra State Board of Secondary and Higher Secondary Education
Pune
01.2008

Diploma - Software Engineering

NIIT
Mumbai

Skills

  • Project management and resource allocation
  • Vendor compliance management
  • Cost reduction strategies
  • Equipment maintenance oversight
  • Data analysis and reporting
  • Team collaboration
  • Relationship building
  • Problem solving
  • Strategic planning
  • Workforce planning
  • Task prioritization
  • Loading and unloading protocols
  • Teamwork and communication
  • Self-motivation
  • Process improvement

Languages

English, Marathi, Hindi, Gujarati

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge. Surat (Place) Thanks & Regards, SAMIRKUMAR DETROJAs

Areas of Expertise

  • Business Development via MIS reports
  • Identifying prospective business, establishing strategic partnership and alliances, generation of business from the existing accounts and achieving profitability and increased sales growth by publishing the MIS reports to update the management for future planning.
  • Exploring potential business avenues to penetrate new accounts and expanding existing client base by MIS reports at staff level of the region for target achievement.
  • Customer Relationship Management within units
  • Building and maintaining healthy business relations with major Key business units for ensuring maximum customer satisfaction.
  • Able to handle external customers by ensuring appropriate guidance to the customers & referring to appropriate seniors to avoid any further escalation & customer satisfaction
  • Team & Administrative Management
  • Able to manage & monitor the team to ensure efficiency in services operations.
  • Recruiting new employees, devising new training programs and imparting training to the existing as well as the new employees.
  • Conducting meetings for setting up service objectives and designing or streamlining processes to ensure smooth functioning of service operations.
  • Ability to handle administrative activity related to the Seniors, department
  • Easily builds rapport with others and develops a network of influential contacts. Deals effectively with peers, superiors, and clients.

Affiliations

  • Conducting the activity for staff walfer like Eye check up, Health check up , Fire drill
  • Helping the Blood bank for conducting the blood donation camp.

Accomplishments

  • I have received 5-year and 10-year completion awards
  • Also, best staff award recognition

Languages

English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2
Marathi
Proficient (C2)
C2

Timeline

Admin Cluster Head (Manager)

HDFC BANK LTD
02.2023 - Current

BBH Analyst (Manager)

HDFC BANK LTD
08.2014 - 01.2023

Jr. Officer (Circle Coordinator)

ATLAS DOCUMANTARY FACILITATORS COMPANY PVT. LTD.
06.2012 - 08.2014

Asset and Hub Coordinator

DATAMANTION CONSULTANTS PVT-LTD
08.2011 - 06.2012

Relationship Officer

FINE SUPPORT SERVICESPVT LTD
11.2010 - 05.2011

BCom - Commerce

Mumbai University

12th - Commerce

Maharashtra State Board of Secondary and Higher Secondary Education

Diploma - Software Engineering

NIIT
Samirkumar Rameshbhai Detroja