Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic

Samir Kumar Swain

Bengaluru

Summary

Operations Manager with over 8 years of experience in overseeing logistics, supply chain, and immigration process management. Expertise in handling 150,000+ parcels monthly, reducing operational costs by 30%, and enhancing customer satisfaction through on-time deliveries. Proficient in Microsoft Excel with advanced skills in data analysis and automation. Founding member of the operations team at Uni Cards, taking the business from 0 to 1. Seeking to leverage my experience and skills to drive operational excellence in a dynamic and growth-oriented organization.

Overview

8
8
years of professional experience

Work History

Deputy Manager of Operations

Uni Cards
Bengaluru
05.2021 - Current
  • Spearheaded data-driven initiatives to streamline supply chain processes, resulting in a 30% reduction in operational costs.
  • Managed the handling and distribution of 150,000+ parcels monthly, ensuring high delivery rates and consistent turnaround times.
  • Leveraged strong analytical skills to forecast demand accurately, leading to a 40% decrease in excess inventory.
  • Collaborated with 200+ D2C sellers for account management, invoicing, and end-to-end process management.
  • Automated data and mail IDs, refreshing daily to maintain up-to-date records and improve operational efficiency.
  • Optimized inventory levels to meet customer demands and minimize excess, resulting in significant cost savings.
  • Achieved high levels of customer satisfaction through on-time deliveries and quality assurance.
  • Collaborated with cross-functional teams to develop innovative solutions for operational challenges.
  • Identified areas for process improvement and developed action plans accordingly.
  • Resolved escalated customer service issues in a timely manner.
  • Organized meetings with stakeholders to discuss business objectives, strategies, and plans.
  • Created detailed reports on operations metrics, such as cost savings and productivity gains.
  • Monitored progress of projects, identified potential problems, and created solutions to address them.
  • Conducted analysis of operational performance and customer satisfaction data.
  • Regularly tracked inventory levels to minimize stock-outs and overstocking situations.
  • Maintained relationships with vendors and suppliers to ensure the delivery of quality products in a timely manner.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Played a key role in vendor management, ensuring efficient procurement and delivery of goods.
  • Managed financial operations to enhance financial efficiency through budgeting, forecasting, and cost control.
  • Provided account management for sellers, ensuring accurate invoicing and payment processing.
  • Founding member of the operations team, contributing to taking the business from 0 to 1.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Implemented successful business strategies to increase revenue and target new markets.

Operations Manager

OPULENTUS - THE VISA COMPANY
Bengaluru
03.2016 - 04.2021
  • Oversaw and managed the end-to-end immigration process for employees, clients, and stakeholders, ensuring timely and accurate submission of visa applications and related documents.
  • Stayed updated on immigration laws, regulations, and policy changes, ensuring organisational compliance.
  • Provided leadership and direction to the immigration operations team, including hiring, training, and performance management.
  • Fostered a positive and collaborative work environment, promoting teamwork, professional development, and employee engagement.
  • Assigned and delegated tasks effectively, ensuring optimal resource allocation and workload management within the team.
  • Served as a primary point of contact for clients or stakeholders, addressing inquiries, resolving issues, and providing exceptional client service throughout the immigration process.
  • Collaborated closely with internal teams, such as HR, legal, and compliance, to ensure alignment and facilitate effective communication with clients or stakeholders.
  • Continuously analyzed and evaluated immigration processes, identifying opportunities for improvement, efficiency gains, and automation.
  • Implemented technology solutions and tools to streamline immigration operations and enhance overall productivity.
  • Monitored key performance indicators (KPIs) and developed metrics to measure process effectiveness and efficiency.
  • Collaborated with external vendors, such as immigration attorneys and consultants, to ensure effective and timely delivery of services.
  • Evaluated vendor performance, negotiated contracts, and managed relationships to optimise service quality and costs.

Education

Bachelor of Arts - Education

Utkal University
Bhubaneswar, Odisha

Associate of Science - Science

Council of Higher Secondary Education
Odisha

Skills

  • Advanced Excel
  • SQL
  • Data Analysis
  • Supply Chain Management
  • Inventory Management
  • Customer Satisfaction
  • Process Optimization
  • Automation
  • Financial Operations (Fin-Ops)
  • Account Management
  • Vendor Management
  • Seller Management
  • Operational Excellence
  • Key Performance Indicators
  • Cost Reduction
  • Customer Service
  • Inventory Management
  • Problem-Solving
  • Immigration Process Management

Languages

Odia
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kannada
Advanced (C1)
C1
Telugu
Upper Intermediate (B2)
B2

Accomplishments

  • Rapid Promotions: Earned back-to-back promotions within a span of 8 months, demonstrating exceptional performance and dedication.
  • Leadership Recognition: Received commendation from the leadership team for outstanding contributions to the company’s success.
  • Performance Excellence: Consistently exceeded performance targets and played a pivotal role in streamlining operations and reducing costs.
  • Founding Member: Integral part of the founding operations team at Uni Cards, contributing to the company's growth from its inception.
  • Operational Efficiency: Spearheaded initiatives that resulted in a 30% reduction in operational costs and a 40% decrease in excess inventory.
  • Customer Satisfaction: Achieved high levels of customer satisfaction through on-time deliveries and quality assurance, significantly improving the customer experience.

Affiliations

  • Foosball Team Captain: Leading the 'Rewards Store' foosball team, demonstrating teamwork, leadership, and competitive spirit.
  • Health and Fitness Enthusiast: Committed to a fitness-oriented lifestyle, regularly participating in physical activities and promoting health and wellness.
  • Mentorship and Support: Actively mentor junior colleagues, providing guidance and support to help them achieve their career goals.
  • Continuous Learning: Engaged in ongoing professional development, constantly seeking to enhance skills and knowledge in operations and supply chain management.

Timeline

Deputy Manager of Operations

Uni Cards
05.2021 - Current

Operations Manager

OPULENTUS - THE VISA COMPANY
03.2016 - 04.2021

Bachelor of Arts - Education

Utkal University

Associate of Science - Science

Council of Higher Secondary Education

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Samir Kumar Swain