Samit Chandra
Mumbai,Maharashtra
Summary
Dedicated and Results-driven professional with more than 15 years consulting in Software delivery including 7 years of experience as Engagement Manager, Scrum Master, certified SAFe Agilist with certifications leading cross-functional teams and business domains including Investment Banking, Healthcare, Insurance, Food & Beverages
Overview
21
21
years of professional experience
1
1
Certification
Work History
Engagement Manager – Scrum Master
Quantiphi
- Leading team of BA, PM and chatbot Engineers (kickoff to implementation) for development and refining of the Voicebot and Chatbot using Dialogflow, Virtual Assistant and Agent Assist GCP (Google cloud) for live agents to handle end user queries, including use of LLM Models/ Vertex AI for creating Conversational agents.
- Collaborating with customer on the day to day status and updates regarding progress.
- Facilitate Sprint planning, Daily Stand-up, Sprint Review, Sprint Retrospective and Backlog Refinement meetings.
- Role: Engagement Manager CCAAS/ CCAI, Scrum Master
Scrum Master, Tiger Analytics
Venpa Staffing
12.2022 - Current
- Leading multiple cross-functional Agile teams through successful project lifecycles, ensuring on-time and on-budget delivery of IT solutions and working on tech stacks including Cloud, DevOps, CI/CD, automation.
- Collaborate with business stakeholders and the Product owners to understand their needs, translating requirements into user stories, acceptance criteria, and technical specifications.
- Facilitate Sprint Planning, Daily Stand-up, Sprint Review, Sprint Retrospective and Backlog Refinement meetings, maintaining a focus on achieving sprint goals and continuous improvement.
- Track progress and to ensure that tested Product increment is delivered within scheduled timelines.
- Manage Integration points, Project, scope, Planning/Scheduling, communication management, Risk management and Stakeholder management.
- Role: SAFe Scrum Master
Agile Project Manager
Xebia IT Architects
05.2020 - 12.2022
- Worked with the Agile teams to develop Sprint goals, scope and schedules for development and enhancements for Trading Applications (Desktop/ Web App) to enhance User experience. Also performed QA testing including IAM including Functional (Manual/ Automation), Regression and the API testing for Saxo Trading applications and Binck Bank Integration with Saxo Bank’s Trading apps, Salesforce and the MS CRM (Dynamics 365) application.
- Led customer Engagements to define and execute workflow processes for setting up and enabling new Digital Sales teams in Markets of Spain, Italy and UK. These Digital Sales teams would be capturing Leads/ Opportunities to Cloud based Product ‘Mobius’.
- Implemented Kanban framework and established the project management best practices and and the methodologies.
- Ensure Sales agents have access to Customer account base and tools (Salesforce) and adequately tested.
- Role: Scrum Master, Product Owner, QA
Principal Consultant
Genpact - Headstrong Capital Markets
01.2011 - 05.2020
- Order management, CICS web services (Back End) development for Fixed Income, Equity and the Healthcare Applications (PBM’s, Aetna Adjudications)
- Led development team in all phases of the SDLC including requirements gathering and analysis, design, build, test and deployment
- Development and Testing of Order management projects with .net and Java based UI and IBM Mainframe at its backend to serve Equity or Fixed Income Trades. Achieved the GV service replacement by the CICS Web services
- Role: Scrum Master, Project Lead
- Morgan Stanley (Capital Markets/ Trading platforms), CVS Healthcare (PBM’s/ Adjudications)
Senior Software Engineer
Computer Sciences Corporation (CSC)
06.2007 - 01.2011
- Onshore Project Coordinator (Germany) for development/ enhancements for Insurance applications ‘Inkasso’ (Insurance Premium collections) and ‘Ekkasso’ (Disbursements). Delivered the project with Zero defects that was highly appreciated by the client
- HLD and detailed designs for new Application ‘Atriga’ and developed & tested new Online (cics) screens.
- Role: IBM Mainframe Application developer, Testing
Developer
Webett Associates
03.2006 - 05.2007
- Analysed requirements and designed, developed, tested and deployed defect free high quality software
- Role: C language, IBM Mainframe Application development, Testing
Member Technical Staff
Bose
06.2004 - 05.2005
- Worked as the ‘Member Technical Staff’ to provide Technical Support and to Retail clients and to provide Installation solutions for state-of-art A/V equipments.
- Role: Technical Support
Education
B. Tech. - Instrumentation and Electronics
MIET
01.2003
XII - undefined
DMA
01.1997
X - undefined
DMA
01.1995
Skills
- Engagement Manager, Scrum Master, certified SAFe Agilist with certifications leading cross-functional teams and business domains including Investment Banking, Healthcare, Insurance, Food & Beverages
- Focused on developing and deploying conversational AI solutions for enterprise clients
- Turned the chaos into 90% on-time delivery and boosted team’s velocity by 25% using Agile/DevOps
- Drove 20% higher product quality via user-centric roadmaps and scaled Generative AI solutions
- Support Release Train Engineer (RTE) in PI planning and manage and ensure the ART best practices are followed
- Work with the ART to plan, mitigate risks and any productivity related issues
- Facilitate and organize planning events which align multiple Agile teams working on development
- Aggregate Team PI Objectives into Program PI Objectives
- Facilitate SAFe and Scrum events including PI Planning, Scrum of Scrums, Sprint planning, Daily scrums, Review, Retrospective and Backlog Refinement
- Project planning, client engagement, Project execution, Promote collaboration amongst team members and foster culture of the continuous improvement
- Collaborate with the Product Owner for Backlog story’s readiness
- Product backlog management while collaborating with the Product owner and Developers
- Monitor progress and Stakeholder Communication, risk mitigation, impediment removal, Conflict Resolution
- Cross-functional collaboration and teamwork while collaborating with stakeholders, including Business users, Developers, and UX, CI/CD and devops teams to define and prioritize product requirements
- Hands-On IT experience - Hands-On Application Development, Design (HLD, LLD), code, test and QA Testing
- Experience in Agile, Waterfall and knowledge on all phases of SDLC
- Business domains - Investment Banking (Saxo Bank, Morgan Stanley), Healthcare (Caremark), Insurance (Zurich Financial Services) Web Applications, Mobile (AI/ML) apps (PepsiCo) and Digital Sales (Vodafone)
- Reporting/ Metrics : Dashboard and report to Stakeholders on Project Status, Risks and issues, Sprint planning and retrospective Keep track of the committed enhancement, sprint burn down and team’s velocity
- Tools : Azure Devops, JIRA, Asana, MTM, HP ALM, SOAP UI, Gantt Chart, SPUFI, QMF, Xpeditor, Endevor, Changeman, MS Dynamics 365, Sitecore, MS CRM
Certification
PMI - PMP, Gen-AI leader (GCP), Advanced Project Management (Indian Institute of Technology, Delhi), Professional Scrum Master (PSM 1) by Scrum.org, SAFe by Scaled Agile, Team Kanban Practitioner (TKP) by Kanban university, IBM Mainframe, Loma 280 (Life Insurance), Lean
Timeline
Scrum Master, Tiger Analytics
Venpa Staffing
12.2022 - Current
Agile Project Manager
Xebia IT Architects
05.2020 - 12.2022
Principal Consultant
Genpact - Headstrong Capital Markets
01.2011 - 05.2020
Senior Software Engineer
Computer Sciences Corporation (CSC)
06.2007 - 01.2011
Developer
Webett Associates
03.2006 - 05.2007
Member Technical Staff
Bose
06.2004 - 05.2005
Engagement Manager – Scrum Master
Quantiphi
XII - undefined
DMA
X - undefined
DMA
B. Tech. - Instrumentation and Electronics
MIET