SAMIT KHATTAR
Summary
Visionary and results driven Chief Risk Officer with 21+ years of experience in strategic risk management, governance and regulatory compliance across Banking, financial services and technology. Proven track record in mitigating risks, driving financial performance and fostering robust risk cultures. Adept at leading cross functional teams, implementing innovative risk frameworks, and aligning risk activities with business objectives. Strong communicator with expertise in stakeholder engagement and building sustainable, risk - aware organizations.
Overview
23
23
years of professional experience
Work History
Director and Global Head of Risk
Principal Global Services (PGS)
10.2021 - Current
- Managed entity- wide risks across India & Manila by deploying a robust enterprise risk framework, enhancing risk framework
- Designed and implemented an enterprise risk management framework leveraging statistical models to mitigate emerging risks
- Enhanced PGS risk maturity by 30% through structures risk consultations, leadership engagement, and targeted training programs
- Achieved a 20% cost reduction through process optimization and automation
- Implemented statistical quality control (SQC) measures in operational workflows, leading to a 40% reduction in error rates in 6 months
- Reduced incidents by 35% through proactive root cause analyses, real time monitoring systems and cross team collaboration
- Streamlined processes by 25% through automation and risk response simulations, significantly improving response times
- Mitigated operational risks by 70% using analytics and implementing customized business process risk assessment processes
- Developed a model to delineate 1st, 2nd, and 3rd line risk activities to elevate overall risk maturity of the organization by 30-40%
- Chaired PGS-wide risk committee meetings, driving actionable strategies to mitigate risks and strengthen overall governance
- Directed a team of 7 senior risk professionals, achieving a 95% team satisfaction score and enhanced performance metrics
- Created an organization-wide risk appetite scorecard improving executive decision making with real time risk insights
- Conducted risk assessments for high-risk processes like compliance audits, reducing operational exposures by 20%
- Established an issue management program, reducing issue resolution times by 30% and automated tracking through Archer
- Conducted root cause analysis for control weaknesses, eliminating recurring issues and improving sustainable remediation actions by 20%
- Drove consistent and insightful reporting highlighting Open, closed issues, trends and actionable risk insights
Senior Vice President– Operations & Technology Risk and Control (OTRC)
Citicorp Services Ind. Pvt. Ltd.
10.2019 - 08.2021
- Developed and executed OTRC- Global records management office strategy, achieving 100% compliance with regulatory requirements
- Ensured compliance with GDPR, CCPA, OCC 2013-29 and other laws by developing robust control frameworks and audits
- Implemented measures resulting in a 15% improvement in regulatory compliance
Vice President: Citi Retail Services- CBORC TPRM North America Consumer
Citicorp Services Ind. Pvt. Ltd.
06.2014 - 09.2019
- Directed a team of 10 reviewers across onsite and remote locations, ensuring 100% compliance with third-party risk management(TPRM) standards
- Managed 2 Sub-processes within CBORC ORM - Issue Management & Consumer reporting & Analytics, reducing reporting errors by 25%
- Conducted global risk audits and due diligence reviews ensuring 95% third party alignment with Citi policy and through enhanced audit frameworks
- Designed and implemented a global TPRM program, streamlining vendor compliance processes and increasing efficiency
- Delivered proactive risk oversight by implementing predictive analytics, achieving a 20% reduction in vendor incidents
- Partnered with Internal Audit to centralize processes, reducing audit cycle times by 30% and enhancing consistency
- Maintained oversight of Open ICAPS, achieving a 90% closure rate through timely follow ups and enhanced tracking systems
- Conducted Onsite Third-party, Annual risk, Due Diligence reviews globally across locations in India, Philippines, LATAM and USA
- Enhanced Risk Policy Governance oversight for Third party risk management for multiple lines of businesses globally - Branded Cards, Retail Services/Bank, Transaction Services, Risk Fraud Ops, Citi Mortgage, improving policy adherence rates by 25% across businesses
- Monitored third parties and developed robust oversight plans for applicable regulations: OCC 2013-29, CFPB, FDIC FIL 44-2008 etc
- Implemented PCI DSS controls, reducing credit card fraud incidents by 30% through strengthened enforcement measures
- Conducted risk assessments for emerging technologies (RPA COE, Zero trust, VDI) mitigating potential vulnerabilities by 20%
- Collaborated with Compliance, Legal and business owners to resolve regulatory gaps, ensuring best in class outcomes
Associate Vice President – Barclays Integrated Risk
Barclays Bank Plc
08.2011 - 05.2014
- Managed supplier risk for Barclays group globally, implementing governance frameworks that enhanced compliance with risk management policies
- Conducted quarterly conformance monitoring for high/medium-risk suppliers, driving a 20% improvement in risk remediation timelines
- Ensured appropriate application of the risk management process, facilitating timely identification of risks, continuous monitoring, and evaluation of remediation efforts as per the governance policy (SSMP) of Barclays Bank
- Delivered comprehensive risk assessments and reports to Senior leadership in London, strengthening global risk oversight
- Conducted extensive overseas travel to perform conformance activities for High/Medium risk suppliers
Global Strategic Procurement Manager
Hewlett Packard India Sales Pvt. Ltd.
02.2010 - 08.2011
- Led procurement operations across the APJ region, managing a $75M annual spend and achieving cost savings of $6.5M through strategic souring and supplier rationalization
- Negotiated contracts and conducted e-sourcing initiatives, securing $1.43M in spend and achieved cost savings of $6.5M through strategic souring and supplier rationalization
- Spearheaded supplier rationalization projects, consolidating the supply base and optimizing procurement efficiency across categories
- Directed a team of 15 FTEs, driving operational improvements and achieving year over year savings of 15-20%
Global Strategic Procurement Manager
Hewlett Packard India Sales Pvt. Ltd.
11.2009 - 01.2010
- Engaged stakeholders to identify value added opportunities/future capabilities to align procurement strategies with business growth objectives
Country Category Manager- Marketing
Hewlett Packard India Sales Pvt. Ltd.
08.2008 - 11.2009
- Conducted an e-sourcing activity for “Trade Shows and Events “for a spend of $4.8M USD, achieved a savings of $1.43MUSD
Process Manager-GSAO
Hewlett Packard E- Global Business
10.2007 - 07.2008
- Lead a team of 55 financial analysts in managing spares inventory accounting for EMEA, driving operational efficiencies and reducing process bottlenecks
Head PMO office- HP Prime
Hewlett Packard E- Global Business
08.2006 - 09.2007
- Directed a high performing team of 12, delivering actionable insights to senior leadership by data driven decisions through KPI tracking, operational efficiency optimization and strategic capacity planning
Assistant Manager- Collections Operations AT&T
Global Vantedge
10.2005 - 06.2006
- Supervised a team of 50 agents and 2 team leaders for AT&T 1st party collections portfolio, achieving record recovery rates and improving operational efficiency through targeted strategies
Team Leader Operations (WTS-BB)
HCL Technologies
12.2004 - 09.2005
- Supervised a team of 25 agents and 3 team leaders for British telecom’s outbound campaigns, achieving a record 89% CSAT score securing additional headcount through exceptional performance
Process Developer: GE Medical systems B2B Collections
GE Capital Services
02.2002 - 12.2004
- Managed $10 million credit and collections portfolios across 400+ hospitals, improving recovery rates and minimizing charge offs through strategic account segmentation and tailored collection strategies
Education
Post Graduate Diploma - Supply Chain Management
Symbiosis
Bachelor’s degree - commerce
Bhawanipur College
Skills
- Enterprise Risk Management
- Third party Risk Management
- Operational Risk Management
- Operations Management
- Risk assessments
- Risk Analytics and reporting
Timeline
Director and Global Head of Risk
Principal Global Services (PGS)
10.2021 - Current
Senior Vice President– Operations & Technology Risk and Control (OTRC)
Citicorp Services Ind. Pvt. Ltd.
10.2019 - 08.2021
Vice President: Citi Retail Services- CBORC TPRM North America Consumer
Citicorp Services Ind. Pvt. Ltd.
06.2014 - 09.2019
Associate Vice President – Barclays Integrated Risk
Barclays Bank Plc
08.2011 - 05.2014
Global Strategic Procurement Manager
Hewlett Packard India Sales Pvt. Ltd.
02.2010 - 08.2011
Global Strategic Procurement Manager
Hewlett Packard India Sales Pvt. Ltd.
11.2009 - 01.2010
Country Category Manager- Marketing
Hewlett Packard India Sales Pvt. Ltd.
08.2008 - 11.2009
Process Manager-GSAO
Hewlett Packard E- Global Business
10.2007 - 07.2008
Head PMO office- HP Prime
Hewlett Packard E- Global Business
08.2006 - 09.2007
Assistant Manager- Collections Operations AT&T
Global Vantedge
10.2005 - 06.2006
Team Leader Operations (WTS-BB)
HCL Technologies
12.2004 - 09.2005
Process Developer: GE Medical systems B2B Collections
GE Capital Services
02.2002 - 12.2004
Bachelor’s degree - commerce
Bhawanipur College
Post Graduate Diploma - Supply Chain Management
Symbiosis