Summary
Overview
Work History
Education
Skills
Timeline
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Samita Jain

Samita Jain

Bina

Summary

Knowledgeable and skilled with experience in Customer Support, logistics and Digital Marketing. Dedicated to efficient conflict resolution and excellent services. Committed to maintaining professional relationships to increase profitability and drive business results.


Overview

4
4
years of professional experience

Work History

Support Advisor

TaskUs
01.2023 - Current
  • Investigating and resolving customer complaints regarding storefront
  • Providing guidance and education to customers on how to use the platform and its features as needed Collaborating with other members of the support team to identify areas for improvement in customer service and support processes
  • Deployed problem-solving, analytics, and intuitive skills and offered productive solutions that met customer needs
  • Built trusting relationships with clients through open and honest communication.

Operations Manager

SNT Couriers
01.2022 - 06.2022
  • Manage day-to-day logistics operations
  • Worked on Platforms like Courier Exchange for Bidding, pre-planning and securing jobs at the next delivery location, assigning jobs to the drivers, and analyzing daily data
  • Analyze costs on a day‐to‐day basis to ensure that the company is bidding for jobs at a profitable profit margin
  • Maintaining driver schedule and good customer rapport
  • Maintaining income ledger on Free Agent and Fabio
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Worked directly with drivers, generate transportation movements, and resolve discrepancies
  • Developing, measuring, and reporting process and performance metrics on weekly basis and monthly to drive improvements
  • Collaborated with process owners to refine procedures, devise best practices, and correct quality audit findings
  • Identifying poor performance fields to improve customer service levels and working to take necessary actions for improvement
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Customer Support Representative

Paytm Money
11.2019 - 08.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered 120+ customer queries in a day to avoid on-hold wait times via CRM and Salesforce
  • Provided training and Mentored new joiners to improve performance and to assist in their own development
  • Resolve customers' service or Profile, transactions complaints by performing activities such as resolving login issues, or refunding the money
  • Unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
  • Strategized long-term business needs, utilizing customer feedback for process improvements
  • Devised targeted solutions for customers based on specific needs and market trends
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Cultivated customer loyalty, promoted repeat business, and improved sales
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Commerce -

Govt Boys College
Bina
06.2018

High School Diploma -

Nirmal Jyoti Senior Secondary School
Bina
04.2014

Skills

  • Teamwork
  • Management
  • Customer service
  • Effective communication
  • Interpersonal Skills
  • Emotional Intelligence
  • Communication skills

Timeline

Support Advisor

TaskUs
01.2023 - Current

Operations Manager

SNT Couriers
01.2022 - 06.2022

Customer Support Representative

Paytm Money
11.2019 - 08.2021

Bachelor of Commerce -

Govt Boys College

High School Diploma -

Nirmal Jyoti Senior Secondary School

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Samita Jain