SAMITH DEVADIGA

*

• Customized raw data by cleaning and ensuring data are correct as per the requirements using excel.
• Maintained dispute summary for any transaction denied of payment.
• Analyzed variance in the estimated amount to actual received compensation.
• Identifying the trend by analyzing the historical data.
• Review, reconcile, and communicate customer account discrepancies.
• Handling Weekly/Monthly/Quarterly Reports Using – Excel, Advance Excel and as per SLA - Metric Adhering to Quality Parameters, Metrics, and controls
• Training new hired batches about the process.
• Flexible in client communication (E-mail).
• Preparing Commission Reconciliation and Employee Commission Reports for the dealer as well as the vendor.

• Authorize and check banking transaction like NEFT, RTGS, Fund Transfer and Inward /Outward Remittances Handling the Customer complaints through Talisma and CRM application
• Responsible for locker facility, Audit, Compliance & controls activity
• Inquiries and request on banking products and service such as saving, Cheque, business and loan accounts
• Generating leads for accounts and banking products at the branch
• Handling cash, Loading cash in ATM and all Types of Financial Transaction.

• Uploading the customer complaints in PGRS Web application and updating the docket number, TAT information to the customer
• Transmitting the complaint to the appropriate O & M/ Service Stations, concerned AEEs and field officers and follow up the same
• Once resolved the complaints, closing the complaints in PGRS web application, informing to the consumer and collecting the feed backs
• Maintaining daily, weekly and monthly reports of various complaints
• Preparing dash board and maintain master reports.