Samiuddin Mohammed
Hyderabad
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
Amazon development centre India
Hyderabad
09.2020 - Current
- Providing empathetic and satisfying assistance to Europe and Middle Eastern customers on initial contact.
- Demonstrated expertise in product knowledge to effectively support dissatisfied customers
- Secured official access to the Paymentech tool CHASE
- Enhanced customer trust and satisfaction through effective communication and customer service skills.
- Ensured constant positivity and a welcoming demeanor to put customers at ease.
- Implemented effective communication strategies to handle conflict situations with diplomacy.
Category Sales Coordinator
Al Musbah Trading group
Dammam
10.2009 - 12.2016
- Successfully operated in Air Retail Sales of Duty-Free shop at King Fahd international airport Dammam for 7 years.
- Exhibited strong floor sales skills while providing valuable support to the sales team.
- Organized and conducted weekly inventories while providing motivation to the sales team.
- Streamlined the production of reports for various time intervals including daily, weekly, monthly, and yearly.
- Ensured efficient coordination between warehouse and dispatching process for prompt delivery of fast moving goods.
- Followed up on targets to achieve within specified time frames and established individual and team goals.
- Demonstrated strong leadership and communication skills as a team player.
- Good time management for the staff maintains a daily visit to respected sections.
- Experienced in utilizing professional merchandising skills and extensive knowledge of major brands and their standards.
Corporate Sales Executive
Autofin Motors
Hyderabad
10.2008 - 09.2009
- Executing successful field events with exceptional results.
- Ensured prompt response to customer inquiries and concerns.
- Consistently achieved and surpassed goals
- Increased customer engagement through regular on-site interactions
Education
Bachelor of Commerce - Accounting And Computer Science
Osmania University
Hyderabad10-2006
Intermediate - Computer Science - Computer Fundamentals, C Language
H B Junior College
Hyderabad06-2003
Secondary School Certificate - Mathematics, Science, History, Economic, English
St Hills Public School
Hyderabad05-2001
Skills
- Sales Techniques
- convincing customers
- Decision-Making
- Inventory management
- Report generation
- Team leadership
- Communication
- Knowledge of Duty-Free sections
- Merchandising skills
Personal Information
- Age: 39
- Date of Birth: 12/11/1984
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Passport Number: M4123481
- Date of Expire : 12/15/2024
- Native Place : Hyderabad
Languages
- English
- Arabic
- Urdu
- Hindi
Accomplishments
- One year onsite Apprenticeship training program for Computer Techniques at the BHEL Hyderabad.
Timeline
Customer Service Associate
Amazon development centre India
09.2020 - Current
Category Sales Coordinator
Al Musbah Trading group
10.2009 - 12.2016
Corporate Sales Executive
Autofin Motors
10.2008 - 09.2009
Bachelor of Commerce - Accounting And Computer Science
Osmania University
Intermediate - Computer Science - Computer Fundamentals, C Language
H B Junior College
Secondary School Certificate - Mathematics, Science, History, Economic, English
St Hills Public School
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