Samkit Jain
Jaipur,Rajasthan
Summary
Results-driven banking professional with over 8 years of progressive experience in retail banking, wealth management, internal audit, and branch operations across leading financial institutions including HDFC Bank, AU Small Finance Bank, Motilal Oswal, and IndusInd Bank. Proven expertise in managing branch operations, conducting risk-based audits, and ensuring regulatory compliance while delivering high standards of customer service and process excellence.
Skilled in cross-selling a broad spectrum of financial products such as Mutual Funds, Insurance, CASA, leading to consistent achievement of sales targets and increased wallet share. Adept at client relationship management with a focus on understanding financial goals and offering tailored investment and banking solutions.
Demonstrated ability to work across cross-functional teams, identify operational gaps, and implement strategic improvements that align with compliance standards and business objectives. Strong interpersonal and communication skills, with a collaborative leadership style and a passion for driving service quality, financial inclusion, and customer engagement.
Overview
8
8
years of professional experience
Work History
Senior Auditor
HDFC Bank
12.2022 - 06.2025
- Led and executed comprehensive audits across retail and forex operations, ensuring alignment with internal policies, RBI guidelines, and regulatory frameworks.
- Conducted risk-based internal audits, including planning, scoping, fieldwork, and reporting; identified key control gaps and recommended actionable improvements.
- Assessed internal control systems, operational processes, and compliance procedures to strengthen governance and minimize risk exposure.
- Delivered detailed audit reports and working papers to senior management with findings, risk ratings, and remediation strategies.
Manager-Operations
AU Small Finance Bank
09.2020 - 10.2022
- Oversaw branch operations across multiple locations, ensuring strict compliance with internal SOPs and regulatory guidelines including RBI and IAD norms.
- Conducted regular branch visits with Regional and Circle Operations Managers to assess process hygiene, operational efficiency, and regulatory adherence.
- Led the coordination of Financial Literacy Camps in collaboration with AU Foundation, ensuring compliance with RBI's Financial Inclusion mandates and accurate data reporting to the central team.
- Played a pivotal role in cross-selling financial products, including Social Security Schemes (PMSBY, PMJJBY, APY), Life & General Insurance, and Savings/Recurring Deposit products, thereby enhancing branch-level revenue and deepening customer engagement.
- Mentored and motivated frontline staff to identify customer needs, deliver personalized financial solutions, and meet monthly product penetration targets.
Operations Manager
Anand Rathi Financial Services
04.2020 - 09.2020
- Acted as a single point of contact for high-net-worth clients, resolving service issues and ensuring a seamless end-to-end customer experience across investment products and platforms.
- Monitored customer satisfaction metrics and feedback to proactively identify service gaps and implement client-centric process improvements.
- Collaborated with the Relationship Management team to identify investment opportunities aligned with client goals and risk profiles.
- Drove cross-selling of Mutual Fund products by educating clients on portfolio diversification, market trends, and fund performance; contributed to increased wallet share and AUM growth.
Service Relationship Manager
Motilal Oswal Wealth Management Ltd
05.2019 - 03.2020
- Managed a portfolio of high-net-worth clients, providing personalized service and end-to-end support for investment and wealth management needs.
- Conducted regular client meetings to understand financial goals, reviewed portfolio performance, and suggested suitable investment opportunities.
- Maintained comprehensive client records using CRM tools, enabling proactive service and seamless tracking of preferences, risk appetite, and transaction history.
- Handled service escalations with speed and professionalism, ensuring high client retention and satisfaction levels.
- Actively cross-sold Mutual Funds and related investment products, aligning offerings with client objectives and risk profiles; collaborated with the advisory team to optimize product recommendations.
- Supported back-end coordination for investment processing, transaction execution, and post-sale service to ensure smooth delivery of services.
Deputy Manager
IndusInd Bank
07.2017 - 04.2019
- Managed day-to-day branch operations including cash management, non-cash transactions, ATM reconciliation, lockers, and audit compliance to ensure seamless functioning and high customer satisfaction.
- Reviewed financial transactions and ensured adherence to TAT, accuracy, and internal control norms, minimizing errors and enhancing process efficiency.
- Monitored and ensured compliance with RBI guidelines and internal audit requirements through regular process checks and staff training.
- Conducted periodic customer service meets and feedback sessions to identify service improvement areas and strengthen customer relationships.
- Proactively cross-sold a range of banking products including CASA accounts, Fixed Deposits, Retail Loans, Credit Cards, Life & General Insurance, and Digital Banking solutions based on customer profiling and financial needs.
- Achieved monthly and quarterly sales targets by collaborating with the sales team and leveraging branch walk-ins and existing client base.
- Developed and nurtured strong client relationships, contributing to portfolio growth and deepening wallet share through need-based product pitching.
Education
MBA - Finance & Marketing
International School of Informatics & Management (RTU)
04.2017
Bachelor of Commerce -
SS Jain Subodh College
05.2015
CBSE- XII -
Seedling Modern High School
2012
CBSE- X -
Seedling Modern High School
2010
Skills
- Internal Audit Administration
- Internal Controls
- Client relationship management
- Risk management
- Compliance Monitoring
- Investment Management
Certifications
- Certificate Course in Foreign Exchange by IIBF
- Internship Training at Au Financiers (India) Ltd.
- NISM Series VA- Mutual Fund Distribution
- IRDA
Languages
English
Hindi
Timeline
Senior Auditor
HDFC Bank
12.2022 - 06.2025
Manager-Operations
AU Small Finance Bank
09.2020 - 10.2022
Operations Manager
Anand Rathi Financial Services
04.2020 - 09.2020
Service Relationship Manager
Motilal Oswal Wealth Management Ltd
05.2019 - 03.2020
Deputy Manager
IndusInd Bank
07.2017 - 04.2019
Bachelor of Commerce -
SS Jain Subodh College
CBSE- XII -
Seedling Modern High School
CBSE- X -
Seedling Modern High School
MBA - Finance & Marketing
International School of Informatics & Management (RTU)
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