Results-driven banking professional with over 8 years of progressive experience in retail banking, wealth management, internal audit, and branch operations across leading financial institutions including HDFC Bank, AU Small Finance Bank, Motilal Oswal, and IndusInd Bank. Proven expertise in managing branch operations, conducting risk-based audits, and ensuring regulatory compliance while delivering high standards of customer service and process excellence.
Skilled in cross-selling a broad spectrum of financial products such as Mutual Funds, Insurance, CASA, leading to consistent achievement of sales targets and increased wallet share. Adept at client relationship management with a focus on understanding financial goals and offering tailored investment and banking solutions.
Demonstrated ability to work across cross-functional teams, identify operational gaps, and implement strategic improvements that align with compliance standards and business objectives. Strong interpersonal and communication skills, with a collaborative leadership style and a passion for driving service quality, financial inclusion, and customer engagement.