Accomplished Senior Operations Manager with a proven track record at MANIPAL TECHNOLOGIES LIMITED, driving operational efficiency and elevating customer satisfaction. Demonstrated expertise in project management and team building, successfully leading cross-functional teams to surpass business objectives. Proficient in KPI reporting and cultivating strong customer relationships, consistently achieving performance targets. Aiming to leverage these skills to further enhance operational success in future roles.
Also worked as Project Manager previously at BHARATI DEFENCE & INFRASTRUCTURE LIMITED, as dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Key Responsibilities:
Operational Leadership: Lead and manage daily operations to ensure a smooth workflow, adherence to policies, and achievement of business goals.
Team Management: Recruit, train, and supervise a team of employees, fostering a high-performance culture, and promoting employee growth.
Process Improvement: Identify opportunities for process optimization, streamline workflows, and implement best practices to enhance operational efficiency.
Strategic Planning: Develop and execute operational strategies aligned with the organization's objectives, delivering measurable results.
Budget Management: Prepare and manage budgets, monitor expenses, and identify cost-saving initiatives to maximize profitability.
Quality Assurance: Maintain quality standards, implement quality control measures, and ensure compliance with industry regulations.
Inventory and Supply Chain Management: Oversee inventory levels, procurement, and supply chain operations to minimize disruptions, and reduce costs.
Customer Relations: Build and maintain strong customer relationships by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Risk Management: Identify potential risks, develop mitigation strategies, and establish contingency plans to minimize business disruptions.
Technology Integration: Leverage technology solutions to automate processes, improve data analysis, and enhance operational efficiency.
Reporting and Analysis: Generate reports, analyze key performance indicators (KPIs), and provide data-driven insights to support decision-making.
Vendor Relations: Manage vendor relationships, negotiate contracts, and monitor vendor performance to optimize partnerships.
Regulatory Compliance: Ensure compliance with all relevant laws, regulations, and industry standards.
Emergency Response: Develop and implement emergency response plans to address unforeseen challenges and crises effectively.
Area of Interests
Key Responsibilities.
Training record.
Projects worked on in India
Projects handled at client sites
Project handled overseas
Key responsibilities
Projects worked
Proficiency
Reading technical books, watching TV