Sammy Zamora
Greenfield,IN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Help Desk position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level help desk position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Office Manager
Right-A-Way LLC
Greenfield, IN
01.2022 - 01.2025
- Served as internal Tier 1 support for staff, troubleshooting workstation connectivity, printers, and software.
- Managed hardware lifecycle, including purchasing, imaging, and deploying workstations for new hires.
- Maintained inventory databases for technical assets and coordinated warranty repairs.
- Escalated complex network issues to external MSPs and managed the vendor relationship to ensure uptime.
System Coordinator
CMM Document Services
Columbus, OH
01.2019 - 01.2022
- Acted as on-site IT liaison; performed routine workstation updates, diagnostics, and performance checks.
- Handled basic user administration in Active Directory, including new user creation and password resets.
- Created internal documentation for system procedures and coordinated with vendors for server maintenance.
Education
High School Diploma -
Greenfield-Central School Corporation
Greenfield, IN01-2009
Skills
Employee onboarding
Hardware troubleshooting
Maintenance scheduling
Documentation management
Certification
CompTIA A+ Certified (2025)
Timeline
Technical Office Manager
Right-A-Way LLC
01.2022 - 01.2025
System Coordinator
CMM Document Services
01.2019 - 01.2022
High School Diploma -
Greenfield-Central School Corporation