Summary
Overview
Work History
Education
Skills
Timeline
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Sam Nikhil Chennuri

Sam Nikhil Chennuri

Operations Team Lead
Hyderabad

Summary

Enthusiastic and optimistic Operations Team Lead with 4+years of professional experience. The desire to explore new fields, knowing different perspectives, championing innovative solutions and integrating the same into various projects earned multiple rewards and recognitions across the organization. Skilled in project management, people management, data analysis and dive deeps. Seeking to leverage strong leadership and analytical skills to boost the efficiency of the team.


Overview

5
5
years of professional experience

Work History

Operations Team Lead

Amazon
Hyderabad
12.2021 - 06.2023
  • Strategically developed business goals through collaborative efforts with stakeholders and successfully accomplished them three months ahead of schedule.
  • Made significant workflow changes by utilizing SQL that resulted in notable 20% improvement in team efficiency.
  • As people manager, encouraged and promoted ideas (aligned to business needs and benefits) such as implementation of macros/VBA to save head count (saved ~7 HC), changes in SOP (increased team's operational efficiency by 17%).
  • Enhanced team performance and reduced internal ambiguity by developing operational methodologies and standardizing workflows.
  • Designed Tableau dashboards leading to 70% decrease in stakeholders' data analysis time investment.
  • Motivated and trained employees to maximize team productivity.
  • Hosted Employee Engagement activities like team outings, quarterly goodies negotiations with vendors and sending them across Org, organizing wellness events.
  • Conducted knowledge sharing sessions across different teams to understand upstream and downstream impacts and scope for collaborations.

Catalog Lead

Amazon
Hyderabad
06.2020 - 12.2021
  • Onboarded and owned projects and helped build SOP in collaboration with stakeholders.
  • Established metrics and program goals, streamlined operations, which helped in enforcement on 36.6million products in 2022.
  • Dived deep into workflows and discovered new tools through cross team collaboration. Suggested same tool usage to team which increased team output by 180%.
  • Handled escalations by performing root cause analysis by creating working backward plan which helped in clearing 378 cases within 6 business days.
  • Forecasted volumes and allocated them with respect to team's headcount and business requirements.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Trained associates in multiple programs and helped them achieve targets within ramp period.

Catalog Specialist

Amazon
Hyderabad
11.2018 - 06.2020
  • Suggested changes to program policies by diving deep into various SOPs which increased efficiency of program by 36%.
  • Provided constant feedback to customers.
  • Owned and made changes to program reports and published them to stakeholders.
  • Strengthened communication skills through regular interactions with others.

Education

Bachelor of Science - Electronics And Communications Engineering

Jawaharlal Technological University (JNTU)
Hyderabad
03.2014 - 2018.03

CBSE School Board -

St. Peters' Central Public School
Warangal
03.1997 - 2012.03

Skills

    Project Management

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Timeline

Operations Team Lead

Amazon
12.2021 - 06.2023

Catalog Lead

Amazon
06.2020 - 12.2021

Catalog Specialist

Amazon
11.2018 - 06.2020

Bachelor of Science - Electronics And Communications Engineering

Jawaharlal Technological University (JNTU)
03.2014 - 2018.03

CBSE School Board -

St. Peters' Central Public School
03.1997 - 2012.03

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Sam Nikhil ChennuriOperations Team Lead