Sampada Bhat
Bengaluru
Summary
Results-oriented Salesforce Lead Developer with over 9+ years of IT experience, including 8+ years of Salesforce development and 1+ years in Java. Expert in architecting scalable Salesforce solutions across Service Cloud, Sales Cloud, and CPQ. Adept at end-to-end delivery, leading development teams, and implementing automation that aligns with enterprise strategy. Recognized for driving system efficiency, optimizing quote-to-cash processes, and mentoring teams to deliver impactful business outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salesforce Lead Developer
Akamai Technologies
09.2022 - Current
- Designed and implemented Incident, Problem, and Change Management modules.
- Built LWCs, Apex classes, automation flows, and integrated alert-based ticket creation.
- Established secure access architecture and governed SDLC + zero-downtime releases.
- Built price rules, configuration rules, product constraints, and attribute-based pricing to standardize global quoting.
- Automated discount approvals using Flows, Apex, and Advanced Approvals for enterprise deals.
- Customized Quote Line Editor (QLE)and developed LWC dashboards for deal insights and margin visibility.
Salesforce Developer
Shell Markets India Pvt. Ltd.
07.2019 - 08.2022
- Streamlined customer support and asset maintenance across 20+ countries.
- Configured Omni-Channel Routing, Case Management, and Entitlement processes.
- Built custom Lightning pages and OmniStudio flexcards to display case and account data.
- Developed real-time pricing synchronization with SAP using schedulers and queues.
- Built custom LWC dashboards for pricing insights and approvals.
- Automated planning and installation workflows using Visualforce and Apex logic.
- Integrated with SAP for data consistency and reporting.
Salesforce Developer
Head Digital Works
10.2018 - 06.2019
- Contributed to automation initiatives within Salesforce for improved operational efficiency.
Java Developer
Infosys Ltd.
05.2016 - 09.2018
- Developed enterprise backend modules in Java and REST APIs for large-scale client applications.
Education
Bachelor of Engineering (B.E.) - Computer Science
NMAM Institute of Technology
Nitte01.2016
Skills
- Salesforce: Apex
- Salesforce: LWC
- Salesforce: Service Cloud
- Salesforce: CPQ
- Salesforce: REST APIs
- Automation: Flow
- Automation: Process Builder
- Automation: Workflow Rules
- Integrations: Mulesoft
- Languages: Java
- Languages: JavaScript
- Tools: Jira
- Tools: GIT
- Tools: VS Code
- Methodologies: Agile
- Methodologies: ITIL
- Methodologies: CI/CD
Certification
- Salesforce Certified Administrator
- Salesforce Platform Developer I
Timeline
Salesforce Lead Developer
Akamai Technologies
09.2022 - Current
Salesforce Developer
Shell Markets India Pvt. Ltd.
07.2019 - 08.2022
Salesforce Developer
Head Digital Works
10.2018 - 06.2019
Java Developer
Infosys Ltd.
05.2016 - 09.2018
Bachelor of Engineering (B.E.) - Computer Science
NMAM Institute of Technology