Sampada Rajpole
Warora,MH
Summary
Proven Customer Services Associate at Hrh Next, adept in CRM Software and complaint handling, excelled in managing high call volumes and enhancing customer satisfaction. Leveraged industry knowledge to offer tailored recommendations, achieving significant relationship-building success. Skilled in assertiveness and live chat support, consistently delivered timely solutions and fostered positive customer engagements. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Services Associative
Hrh Next
Hyderabad
12.2019 - 12.2022
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Maintained up-to-date knowledge of industry trends and competitor offerings in order to provide informed recommendations tailored to individual customer needs.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Organized and scheduled customer orders to appropriate departments.
Education
B.E.
Vilasrao Deshmukh College of Enggineering, Nagaur.
Nagaur, India07.2020
Diploma in Engg. - Diploma in Engg.
Mata Mahakali Polytechnic, Warora.
Warora06.2019
High School Diploma -
Hiralal Loya Junior College , Warora .
Warora, India07.2017
Skills
- Complaint Handling
- Assertiveness
- Live chat support
- CRM Software
Languages
Marathi
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Customer Services Associative
Hrh Next
12.2019 - 12.2022
B.E.
Vilasrao Deshmukh College of Enggineering, Nagaur.
Diploma in Engg. - Diploma in Engg.
Mata Mahakali Polytechnic, Warora.
High School Diploma -
Hiralal Loya Junior College , Warora .