Sampada Zunjarrao
Thane
Summary
Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
Work History
Info-Sales – Travel Advisor
Veena World
Mumbai
04.2024 - Current
- Generated leads and converted them into sales through proactive outreach.
- Built rapport with customers, identifying preferences and travel goals.
- Responded to customer inquiries, resolving concerns efficiently.
- Maintained accurate records of calls, sales, and interactions using CRM software.
- Planned customized travel itineraries tailored to diverse client needs.
- Researched destinations to provide current travel information.
- Communicated with clients to gather insights on travel preferences.
- Performed daily follow-up with guests and reservations via phone and email.
Passenger Service Agent
Çelebi NAS
Mumbai
10.2023 - 03.2024
- Dedicated to Singapore Airlines.
- Awarded for providing best Service.
- Provide exceptional Customer Service provide Check-In process for customer.
- Check in luggage and confirm that carry-on items meet federal guidelines.
- Assist with additional documentation required for international flights.
- Greet passengers and provide boarding instructions.
- Help passengers track down missing luggage.
- Inform passengers of flight gate numbers.
- Processed all required documentation.
- Coordinated boarding processes for flights to ensure timely departures.
- Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
- Performed pre-flight inspections on aircrafts prior to departure.
- Trained and guided team members to offer every passenger top-notch service and support.
Operations Officer
VFS Global
Mumbai
08.2021 - 03.2023
- US Operations
- Streamlined visa processing and client services, enhancing operational efficiency.
- Trained and managed new staff on procedures and customer service standards.
- Reviewed immigration documents for accuracy and validity, ensuring compliance.
- Coordinated with consulate office to resolve complex immigration issues.
- Responded promptly to all correspondence, maintaining effective communication.
- Determined appropriate visa types based on individual circumstances.
Education
MBA - Human Resource Management
DY Patil University
Mumbai01.2025
BBA - Aviation
DY Patil University
Mumbai01.2023
Diploma - Aviation Management
National Institute of Hospitality and Aviation Management
Thane01.2020
HSC - Science
PES High School and JR College
ThaneSkills
- Microsoft Office Suite
- CRM software proficiency
- Gallio and Amadeus Altea software
- Report writing and documentation
- Presentation skills
- Management and coordination
- Time management strategies
- Creativity and innovation
- Team collaboration
Timeline
Info-Sales – Travel Advisor
Veena World
04.2024 - Current
Passenger Service Agent
Çelebi NAS
10.2023 - 03.2024
Operations Officer
VFS Global
08.2021 - 03.2023
MBA - Human Resource Management
DY Patil University
BBA - Aviation
DY Patil University
Diploma - Aviation Management
National Institute of Hospitality and Aviation Management
HSC - Science
PES High School and JR College
Similar Profiles
Akshay DhamankarAkshay Dhamankar
Assistant manager, Sales, MICE at Veena WorldAssistant manager, Sales, MICE at Veena World
Durva MahamunkarDurva Mahamunkar
Sales Consultant at Veena WorldSales Consultant at Veena World
Manan ModiManan Modi
Sales Manager at Veena Developers Pvt LtdSales Manager at Veena Developers Pvt Ltd
Janvi Jagannath ParabJanvi Jagannath Parab
Deputy Manager – Finance and Accounts at MAHINDRA SUMMIT AGRISCIENCE LTD.Deputy Manager – Finance and Accounts at MAHINDRA SUMMIT AGRISCIENCE LTD.
Ashish DubeyAshish Dubey
Manager at Merkle Pvt. Ltd.Manager at Merkle Pvt. Ltd.