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Sampanna Pradhan
Hyderabad,
Work Preference
Summary
• UX Leader with 16+ years of experience in designing enterprise-scale digital products across diverse domains.
• Delivered impactful user experiences through specialization in user research, experience design, design systems, accessibility, information architecture, and usability testing.
• Committed to transforming complex systems into intuitive solutions that enhance user engagement.
Overview
7
7
Certification
16
16
years of professional experience
Work History
Lead User Experience Designer
OpenText Technologies India Private Limited
Hyderabad, Telangana
02.2020 - Current
• Individual contributor, People management
• Products/domains - My Aviator
(Business workflow domain); eDiscovery Products (Legal Tech domain) in Value Edge
• User research -Primary & secondary research and usability testing to gather user insights.
• Information architecture - Persona, task analysis (scenarios, task flows, primary noun architecture)
• Improved user engagement by 37% by designing accessible high-fidelity prototypes using AI tools for 2 key products
• Conducted usability tests with 20+ participants in Legal Tech and Business workflows to gather actionable accessible design insights.
• Mentored 4 junior designers, increasing team design quality by 25% through structured coaching and accessibility best practices.
• Collaborated with 15+ cross-functional team members to align accessible product design with business goals.
Senior User Experience Designer
Cognizant Technology Solutions
Hyderabad, Telangana
12.2009 - 02.2020
• Individual contributor, People management
• Products/domains - JPMC (Banking and Finance), American International Group & American Express (Insurance domain), Firmenich (Manufacturing & Logistics), Aetna (Healthcare) in Jira
• Managed and collaborated with a team of 15 UX designers, enhancing project delivery for clients including JPMC, AIG, and American Express.
• User Research - Primary (Contextual inquiry, surveys, questionnaire) and secondary research (competitive analysis), usability testing.
• Information architecture - Persona, task analysis (scenarios, task flows, primary noun architecture)
• Design - Designed concept sketches and mid-fidelity wireframes/navigation flows to visualize user experience and facilitate feedback.
• RFPs (request for proposals) and POCs (proof of concepts)
Education
Master of Arts - Industrial Psychology
Indira Gandhi National Open University (IGNOU)
New Delhi, India06-2021
MBA - Human Resource Management
Symbiosis Centre For Distance Learning
Pune06-2013
Bachelor of Science - Biotechnology
S.R.M Institute of Science And Technology
Chennai05-2009
Skills
- User experience strategy
- User research techniques
- Persona development & User Journey mapping
- Wireframing, Prototyping, AI Design tools
- Information architecture
- Accessibility, Usability Testing
- Heuristic evaluation
- Scenario analysis
- Collaboration - cross functional team
- People Management
- Design with AI Tools
- Design systems
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Odia
Native
Native
Certification
- HFI (Human Factors International) - AI for Human-Centered Design Primer
- HFI (Human Factors International) - Certified Service Design Thinking (SDT)
- HFI (Human Factors International) - Certified User Experience Analyst (CXA)
- HFI (Human Factors International) - Certified Usability Analyst (CUA)
- IIM-K (Indian Institute of Management - Kozhikode) - Professional Certificate Program in Design Thinking and Innovation with AI
- Interaction Design Foundations - AI for Designers; Accessibility for all; Usability Testing; User Research, and Mobile User Experience Design
Accomplishments
- Active member in OpenText Prerna W.I.S.E. for Women in Search of Excellence (2023 – Present)
- Innovation Award (2024) - Exceptional designs on media viewer designs (eDiscovery product)
- UXNL Award (2024) – Newsletters for UXD India for Q4 2024
- Galaxy Award (2019) and Maestro of the Month (2018) - Solutions for the AIG project
- Client Appreciation Award (2014) and Star of the Sprint (2014) – Heuristics evaluation and innovative solutions on the Firmenich project
Affiliations
- OpenText Internal events (OTDX 2023-2026) - Workshop, Quiz, Escape room
- Active Member of Outreach and Go Green Initiatives (Chennai) (2010 – 2015)
Personal Dossier
- Date of Birth: 12 December 1988
- Permanent Address: Rajapushpa Atria, Kokapet, Hyderabad, Telangana
- References: Furnished upon request
Timeline
Lead User Experience Designer
OpenText Technologies India Private Limited
02.2020 - Current
Senior User Experience Designer
Cognizant Technology Solutions
12.2009 - 02.2020
Master of Arts - Industrial Psychology
Indira Gandhi National Open University (IGNOU)
MBA - Human Resource Management
Symbiosis Centre For Distance Learning
Bachelor of Science - Biotechnology
S.R.M Institute of Science And Technology