SAMPAT I SAKRENNAVAR
Sales and Operations | Logistics, People Management & CRM
Belgaum
Summary
Proactive Administrative Executive with more than 10 years of progressively responsible experience supporting multiple Facilities and Expertise in Transport administrations. Strong organizational skills and an ability to manage multiple competing priorities and projects with attention to detail. Well with a variety of disciplines while remaining effective in high-volume environments with demanding workloads. Performed various admin activities and giving complete support to the operations team for smooth process of operations. Ability to multitask and support all the business units and support units.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Field and Operations Manager
Zomato
09.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- People Management of larger team
- Restaurant onboarding.
- Adds and promo generation.
- Acquisition.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Manage and monitoring Gig workers team of 1000+ delivery partners.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Booking compliance.
- Assets compliance.
- City runs
- Field activity.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
Hub Manager
PICO Xpress
08.2023 - 08.2023
- Oversaw daily operations, managing staff schedules, task assignments, and workflow prioritization for maximum productivity.
- Streamlined hub operations by implementing efficient processes and procedures.
- Implemented new inventory management system to maintain optimal stock levels and minimize waste.
- Cultivated a positive work environment by fostering open communication, addressing employee concerns proactively, and promoting teamwork across all departments.
- COD reconciliation
- Assets compliance
- CRM
- MIS
Sr Executive, Operations
Grab a Grub Services Ltd (Reliance Jio Mart B2B)
01.2020 - 06.2023
- Company Overview: Leading Last mile, Tech enabled company
- Handling B2B operations for North Karnataka
- Responsible for managing Secondary and Last Mile Delivery of B2B and B2C customer orders
- Ensure on time and safe delivery of Jio Mart orders in most cost-effective way by optimal utilization of resources for the city
- Responsible for Meeting pickup/delivery SLA and cost target
- Responsible for expansion and network plan for the geography
- Responsible for planning and ensuring availability of fleet/capacity basis volumes projection and city network
- Responsible for ensuring of system & process compliance
- Handling Issue resolution in coordination with different functional teams to meet customer satisfaction
- Quality across logistic and conducts Audit of processes
- Drive team performance by defining clear deliverables, coaching and mentoring
- Responsible for developing new 3pl partners and driving partner performance
- Dashboard training for new joiners
- Leading Last mile, Tech enabled company
Fulfillment Officer
Blackbuck (Zinka Logistics)
01.2019 - 01.2020
- Company Overview: Leading FTL Company
- Lead a team of 30 operations executive
- Handled service requests and escalations of 18 customers in my region with monthly revenue of 3 cr
- Build supply base of truck owners consistently to meet the demands
- Ensured placements of trucks as per customer requirement in defined TAT
- Trained all the staffs and implemented many pilot projects successfully
- Ensure POD collection timely and kept outstanding within company target
- Traveled all over the region and set up operations when new customers were added
- Periodic audit of staffs in customer warehouses to ensure SOPs are being followed
- Market intelligence on rates for different truck type and locations
- Analyzing manpower productivity and taking necessary measures to ensure adequate manpower is available in all locations
- Leading FTL Company
Executive, Operations
Xpressbees (Busybees logistics)
08.2018 - 08.2019
- Company Overview: FM MM LM Ops in industry
- Routine FM MM and LM Ops
- Team Management
- COD Reco
- End to End DC Ops
- Safety talks to drivers
- Linehaul Ops
- Follow ups with client and team
- Audit on End to End Ops
- Issue resolving
- FM MM LM Ops in industry
Delivery Manager
TCIExpress
01.2017 - 01.2018
- Company Overview: Leader in express
- To meet Project Leaders Regularly to take feedback about Transport to act on the mails whenever received
- To check the shift schedules
- To check route schedules
- Routing is done on timely basis for logins & logouts in the shift
- Allocation of trips to vendors as per the fleet
- Ensure routing is done on cost effective
- Effective routing is done to ensure minimum issues by the employees
- Vehicle Inspection- Clear Vigil and Statutory requirements
- Leader in express
Team Leader
Delhivery
01.2015 - 01.2016
- Company Overview: Last mile and cargo movement
- Vehicle unloading
- Shipment Inscan
- Route allocation
- Team breafing
- Follow up with FEs
- Returns follow up
- Undelivered validation
- COD Collection
- Last mile and cargo movement
Education
Bachelor of Commerce -
University of New Delhi
2nd PUC - undefined
Karnataka board
Skills
Long-Term Orientation
Hands on SAP
Hands on ERP
Business planning
Strategic planning
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
Team leadership
Data analysis
Performance reporting
KPI tracking
Personal Information
Date of Birth: 03/08/93
Timeline
Field and Operations Manager
Zomato
09.2024 - Current
Hub Manager
PICO Xpress
08.2023 - 08.2023
Sr Executive, Operations
Grab a Grub Services Ltd (Reliance Jio Mart B2B)
01.2020 - 06.2023
Fulfillment Officer
Blackbuck (Zinka Logistics)
01.2019 - 01.2020
Executive, Operations
Xpressbees (Busybees logistics)
08.2018 - 08.2019
Delivery Manager
TCIExpress
01.2017 - 01.2018
Team Leader
Delhivery
01.2015 - 01.2016
2nd PUC - undefined
Karnataka board
Bachelor of Commerce -
University of New Delhi
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