Payal Kumari
Bangalore
Summary
Dynamic and results-oriented professional with proven expertise in revenue management and customer support, honed at Colife and MedLife. Excelled in optimizing financial performance for over 36 properties, and enhancing customer satisfaction through effective communication and problem-solving skills. Demonstrated leadership in team settings, achieving goals beyond targets, with a keen ability to utilize Excel for data analysis and reporting.
Overview
4
4
years of professional experience
Work History
Revenue Manager and Customer Experience
Colife
Bangalore
11.2022 - 02.2025
- Managed revenue for 28 properties, ensuring optimal financial performance.
- Oversaw service tickets, notice periods, and escalated related billing.
- Utilized customer support knowledge to resolve client queries and concerns.
- Demonstrated expertise in revenue management, customer support, and property management.
- Revenue growth and management, team management and leadership, achieving goals and exceeding targets, and building strong relationships with clients and colleagues.
- Managed revenue for 36 properties, optimizing financial performance.
- Coordinated preparation of external audit materials and external financial reporting.
- Created reports on key performance indicators related to revenue generation efforts.
- Managed the forecasting of monthly, quarterly, and yearly revenues.
Sales Outbound Representative and Chat Department Representative
MedLife
Bangalore
01.2021 - 01.2022
- Achieved and often exceeded the goal of booking 30 appointments daily.
- Exhibited exceptional sales abilities, leading to a transfer to the chat department.
- Enhanced customer satisfaction and query resolution using chat-driven interactions.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
DIPLOMA - HOSPITALITY CUSTOMERS SERVICE AND AIRHOSTESS
FRANKFINN INSTITUTE
01.2020
CLASS XI - XII - COMMERCE
SRI SAIRAM PUC COLLEGE
01.2019
CLASS X -
A.E.T SCHOOL
01.2017
Skills
- Basic knowledge of Excel
- Sales
- Customer onboarding
- KYC (Know Your Customer) verification
- Payment processing
- Revenue management
- Customer support
- Service ticket management
- Escalation resolution
- Time management
- Organization and coordination
- Communication (client-facing)
- Payment gateways
- Leadership qualities
- Ability to work in a team
- Ability to use one's own initiative
Accomplishments
- Booked an average of 30 appointments per day.
- Resolved client queries efficiently, improving customer satisfaction.
- Managed revenue for 36 properties, optimizing financial performance.
- Received a certificate from the Government of India Ministry of Skill Development and Entrepreneurship.
- Participated in the Online Student Development Engagement Program Udaan-2020.
- Successfully performed KYC for new clients, enhancing customer trust.
Languages
Hindi
First Language
Hindi
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Marathi
Beginner (A1)
A1
Urdu
Beginner (A1)
A1
Timeline
Revenue Manager and Customer Experience
Colife
11.2022 - 02.2025
Sales Outbound Representative and Chat Department Representative
MedLife
01.2021 - 01.2022
DIPLOMA - HOSPITALITY CUSTOMERS SERVICE AND AIRHOSTESS
FRANKFINN INSTITUTE
CLASS XI - XII - COMMERCE
SRI SAIRAM PUC COLLEGE
CLASS X -
A.E.T SCHOOL
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