Sampath Gowda C
Bangalore
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Center Head
Learners Cortex
Bangalore
11.2022 - Current
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Presented monthly reports to management on sales performance.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Analyzed business and sales targets using critical problem-solving skills.
- Tracked monthly sales to generate reports for business development planning.
- Answered Many calls per shift to assist with customer questions and concerns.
- Recognized by management for providing exceptional customer service
- Visited over 15 collage to talk on seminar and conducted 4 successful seminar
Area Manager
Aubree Chocolaterie
Bangalore
09.2021 - 10.2022
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Mentored team members by demonstrating best practices for sales and customer service.
- Inspected production, quality control and maintenance reports to detect and address production problems.
- Coached, developed and motivated team to achieve revenue goals.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Streamlined operations while administering all reporting and compliance procedures for site consisting of [Number] managers and [Number] total employees.
- Conferred with technical and administrative staff to devise and implement corrective actions.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Oversaw regional and local sales managers and staff.
- Cultivated positive rapport with associates and team leadership.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Monitored and evaluated district performance to ensure goals were met.
- Provided guidance on the implementation of new policies and procedures in stores.
- Supported sales team members to drive growth and development.
- Planned material and equipment needs to drive on-time delivery in concert with project schedule.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Assisted Store Managers in preparing annual budget estimates for their respective locations.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
Retail Store Manager
Trent Hypermarket Pvt Ltd-Star Bazaar- A Tata & Tesco Enterprise
Bangalore
01.2020 - 08.2021
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Delivered products to customer locations on time.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained schedule of class assignments to meet deadlines.
- Understood and followed oral and written directions.
Store Manager
Third Wave Coffee
Bangalroe
06.2017 - 12.2020
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored employee performance and identified performance gaps for corrective action.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Formed and sustained strategic relationships with clients.
- Maintained accurate records of employee performance reviews.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Store Manager
Starbucks
Bangalore
04.2014 - 05.2017
- Developed strategies to maximize sales and profitability.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored employee performance and identified performance gaps for corrective action.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Planned special promotions or discounts based on market trends.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Monitored inventory levels and placed orders to restock shelves.
- Monitored progress by establishing plans, budgets and measuring results.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Assistant Restaurant General Manager
KFC
Bangalore
08.2008 - 03.2014
- Created monthly financial reports to track sales goals and profit margins.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Adhered to local health department regulations regarding safety standards.
- Delegated work to staff, setting priorities and goals.
- Conducted weekly staff meetings to discuss customer feedback and implement changes accordingly.
- Reviewed employee time sheets for accuracy prior to submitting payroll information for processing.
- Developed strategies for increasing revenue through marketing initiatives such as loyalty programs or catering services.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected equipment regularly for functionality issues or signs of wear and tear.
- Performed cost control activities such as ordering supplies within budget limits and monitoring labor costs against sales projections.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
Education
DIPLOMA - Food And Nutrition
Division of Fabulous Body
Bangalore07-2019
High School Diploma -
Shilpa Shree High School
Bangalore05-2008
DIPLOMA - Information Science of Technology
East West Institute of Technology
BangaloreSkills
- Training and Coaching
- Volunteer Recruitment
- Records Coordination
- Emergency Response
- Logistics Coordination
- Team Development
- Business Promotions
- Staff Evaluations
- Training and Mentoring
- Student Assessment
Languages
Kannada
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- Awarded 2 times in KFC as a best store in Financial Excellence
- Awarded 3 times best Store manager Third wave coffee in P&L with delivering high Profit in market
Affiliations
- Am a 4 wheeler TSD Rider and Awarded 3rd in Indian National Championship 2023
- As am a Nutrition i help NGO in local area to make there meal with healthy food and how to maintain the diet
Timeline
Center Head
Learners Cortex
11.2022 - Current
Area Manager
Aubree Chocolaterie
09.2021 - 10.2022
Retail Store Manager
Trent Hypermarket Pvt Ltd-Star Bazaar- A Tata & Tesco Enterprise
01.2020 - 08.2021
Store Manager
Third Wave Coffee
06.2017 - 12.2020
Store Manager
Starbucks
04.2014 - 05.2017
Assistant Restaurant General Manager
KFC
08.2008 - 03.2014
DIPLOMA - Food And Nutrition
Division of Fabulous Body
High School Diploma -
Shilpa Shree High School
DIPLOMA - Information Science of Technology
East West Institute of Technology
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