Sampath Kumar BM

• Ensure outstanding customer care at all times.
• Maintain a friendly, cheerful, and courteous demeanor at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations for rooms and banquets.
• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to the company credit limit and floor limit policies.
• Price negotiations with competitive vendors.
• Planning for Laundry.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Operates the EPBX equipment, including assisting with incoming and outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests.
• Cross-check all billing instructions to ensure they are correctly updated.
• Ensuring Safety policies.
• Controls cash transactions at the front desk and maintains complete responsibility for the personal bank, as specified by the hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Perform other duties as assigned, requested, or deemed necessary by management.
• Ensure the front office logbook and hotel logbook are always updated and acted upon.
• Ensure safety by following guest check-in and security procedures, and reporting suspicious activity to security, the manager, or the MOD.
• Assist all departments in servicing the guests during high-volume periods.

• Responsible for Liaising with OTA, revenue optimization, financial planning, budgeting, P&L, training & development of the team and co-ordinate with sales team to improve sales.

• Day to day yield activities and strategies shift to gain desired occupancy and ARR.

• Analysis market as per com-set and update to General Manager of the hotel.

• Focus on guest satisfaction and improve NPS score of the hotel, improve ARR, RevPAR and market penetration index.

• Responsible for follow-up of Ledger balance, corporate payment, update and OTA commission.

• Productive collaboration or tie up with the famous event management companies of the city

• Focus on guest satisfaction and improve NPS score of the hotel, improve ARR, RevPAR and market penetration index

• Take up daily departmental briefings, allocate responsibilities and plan service flow for the day and delegate & follow up accordingly

• Ensured Team Members were properly trained and provide excellent guest service

• Ensure outstanding customer care at all times.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Courteously and accurately answers inquiries from potential guests and accept hotel reservations.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to company credit limit/ floor limit policies.
• Allocate rooms to expected arrivals after checking the guest preferences and special requests.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
• Cross Check all billing instructions are correctly updated.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Perform other duties as assigned, requested or deemed necessary by management.
• Ensure Front office log book and hotel log book is always updated and actioned upon.
• Ensure safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
• Assist all departments in servicing the guests during high volume periods.

• Handling the shifts individually

• Handling the guest queries and solving the same

• Coordinating with each and every department for the smooth functioning of the department

• Arranging amenities for in house guests and arrivals and VIPs

• Dealing with Travel Desk tasks Arranging airport drop and pickup

• Up selling the hotel products

• Looking after the Lobby décor and make sure that it looks fresh

• Handling problems and conflict of the guest and solving the same

• Processing travel desk bills for accounts on a daily basis.

• Helping the guest regarding the city knowledge and important information to make their stay comfortable

• Coordinating with Hotel Drivers airport pickup & drop from the airport

• Claiming of the luggage's from airport in case of any missing of guest luggage

Escorting the guest to their rooms and providing the hotel information, ensuring guest comfort.

• Handling the shifts individually

• Handling the guest queries and solving the same

• Coordinating with each and every department for the smooth functioning of the department

• Arranging amenities for in house guests and arrivals and VIPs

• Dealing with Travel Desk tasks Arranging airport drop and pickup

• Up selling the hotel products

• Looking after the Lobby décor and make sure that it looks fresh

• Handling problems and conflict of the guest and solving the same

• Prospering travel desk bills for accounts on daily basis

• Helping the guest regarding the city knowledge and important information to make their stay comfortable

Coordinating with hotel drivers for airport pickup and drop-off from the airport.

• Claiming of the luggage's from airport in case of any missing of guest luggage

Escorting the guest to their rooms and providing the hotel information, ensuring guest comfort.

• Handling the shifts individually.
• Handling the guest queries and solving the same.
• Coordinating with each and every department for the smooth functioning of the department.
• Arranging amenities for in house guests and arrivals and VIPs.
• Dealing with Travel Desk tasks Arranging airport drop and pickup.
• Up selling the hotel products.
• Looking after the Lobby décor and make sure that it looks fresh.
• Handling problems and conflict of the guest and solving the same.
• Prospering travel desk bills for accounts on daily basis.
• Helping the guest regarding the city knowledge and important information to make their stay comfortable.
• Coordinating with Hotel Drivers airport pickup & drop from the airport.
• Claiming of the luggage's from airport in case of any missing of guest luggage.
• Escorting the guest to their rooms and giving the hotel information ensuring guest comfort ability.