Sampath Kumar K

• Category Lead for multiple high-traffic categories on Walmart's e-commerce platform, driving category growth and optimizing sales performance.
• Led and mentored a team of 8-10 content analysts, strategically allocating tasks to optimize daily workflow. Consistently monitored quality and productivity, conducted performance analyses, and implemented improvements to enhance team efficiency and deliver high-quality results.
• Leveraged machine learning techniques to reduce average handling time (AHT) in curating missing product attribute values, contributing to streamlined workflows and improved data accuracy.
• Engaged with suppliers across the USA, conducting comprehensive training sessions to educate them on the critical importance of high-quality catalog content.
• Collaborated closely with US-based merchants to thoroughly understand their content requirements for specific categories. Delivered tailored content solutions that aligned with their expectations, ensuring accuracy, relevance, and market impact.
• Managed and supported multiple key programs, including SEO optimization, model validation, compliance, and Mexico items validation, in alignment with organizational objectives. Delivered results within tight timelines while maintaining a high level of accuracy and quality.
• Oversaw comprehensive category validation processes, including 'New Item Setup,' 'Existing Items Management,' and 'Holiday Items Setup,' ensuring seamless product launches and ongoing product optimization.
• Providing training and assistance to new joiners and working alongside them to reduce assistance and make them self-sufficient in the processes.
• Monitored SLA compliance, handled escalations, and developed and maintained SOP documents to ensure operational excellence and a robust support framework.
• Presented comprehensive weekly and monthly business reports to the leadership team, offering insights and recommendations for strategic decision-making.

• Transformed raw data into polished, final contentfor live publication on the Swiggy website, ensuring accuracy and alignment with brand standards.

• Coordinated closely with vendors and partners to facilitate seamless data flow and efficient content updates.

• Proactively identified and resolved catalog errors, addressing and investigating catalog-related complaints to maintain content integrity.

• Maintained meticulous records of daily operations by updating trackers and generating detailed periodic reports, including daily, weekly, and monthly updates.

• Set up and managed product listings across multiple categories, ensuring consistency and accuracy on the website.

• Oversaw the management and categorization of website content, delivering an exceptional content consumption experience for customers.

• Led ad hoc quality assurance projects, consistently upholding content standards and improving overall quality.

• Analyzed, planned, and validated web content for the Industrial, Tubing & Appliances, Data & Devices, Aerospace, and Automotive product portfolios, ensuring completeness and accuracy.
• Reviewed and enhanced the scope of digital content, driving continuous improvement in content quality and associated processes.
• Utilized the GPR (Global Price Requests) GPMS application tool to support TE’s global pricing community, ensuring accurate and timely responses to customer needs.
• Processed Requests for Quotation (RFQ) and Requests for Information (RFI)from customers, ensuring prompt and accurate responses.
• Collaborated closely with Product Managers to gather, analyze, and integrate customer and pricing data across major product lines, enhancing pricing strategies.
• Maintained and updated book price changes, ensuring all pricing information was current and aligned with market trends.
• Handled SAP-related tasks, including price creation, extension, expiration, and book price updates, maintaining accurate and efficient pricing records.
• Worked with the Sales team to apply correct pricing to customer orders, resolving any pricing discrepancies and ensuring customer satisfaction.