Cloud computing
Sampath Ponnaboina
AWS Customer Support Associate
Hyderabad
Summary
Providing support to a wide range of external customers helping them understand what Cloud Computing is all about, and whether it can be useful for their business needs. Also assisting with account and billing related inquiries, and interfaces with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.
As a AWS Customer Service Associate, I'm helping field customer through e-mail, phone and chat contacts while interfacing with other Support teams. Interacting directly with customers acting as an expert on AWS Cloud Computing services in the leading edge of this growing industry.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
AWS Customer Service Associate
Amazon development center
Hyderabad
10.2017 - Current
- • Assisting with customer communication during AWS critical launches and support events.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used coordination and planning skills to achieve results according to schedule.
- Providing innovative customer service to address billing, account access and authentication inquires and general resource management while keeping customer data safe.
Education
Bachelor of Computer Science - Computer Science Engineering
Chilkur Balaji Institute of Technology
Hyderabad 09.2013 - 05.2017
Skills
Amazon Web Services (AWS) Integration
Software
Microsoft Excel
Typing speed of 60wpm with 99% accuracy
Certification
A hybrid cloud approach for secure authorized reduplication
Accomplishments
Most Valuable player Award for exception customer service
Interests
Learning new things
Reading Fantasy stories
Research on new gadgets
Timeline
AWS Customer Service Associate
Amazon development center
10.2017 - Current
A hybrid cloud approach for secure authorized reduplication
03-2017
Bachelor of Computer Science - Computer Science Engineering
Chilkur Balaji Institute of Technology
09.2013 - 05.2017
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