SAMPATH TANKARA
HYDERABAD
Summary
Results-oriented operations manager experienced in directing multi-departmental healthcare functions. Adept at establishing KPIs and implementing compliance measures to achieve organizational goals and enhance patient satisfaction.
Overview
10
10
years of professional experience
Work History
General Manager of Operations
PRK Hospitals
Chandanagar, Hyderabad
09.2023 - Current
- Directed daily operations across multiple hospital departments and facilities.
- Oversaw compliance with healthcare regulations and industry standards in operational practices.
- Managed staff recruitment, training, and performance evaluations to enhance team efficiency.
- Coordinated patient flow management to optimize service delivery and reduce wait times.
- Collaborated with department heads to align operational strategies with hospital goals, KRIs and conversions and Target achievements.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Implemented campaigns and promotions to help with developing goods and services.
- Structured HR consulting services to support clients during organizational developments and changes.
- Resolved escalated customer service issues in a timely manner.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Established key performance indicators for tracking progress towards organizational objectives.
Center Manager
Ferty9 Fertility Center
KPHB, Hyderabad
05.2022 - 10.2023
- Oversaw daily operations of fertility treatments and patient care services.
- Managed scheduling and coordination of patient appointments and consultations.
- Trained staff on customer service protocols and clinic procedures.
- Implemented standard operating procedures for clinic efficiency and compliance.
- Collaborated with healthcare providers to optimize patient treatment plans.
- Ensured accurate maintenance of patient records and confidentiality standards.
- Facilitated communication between patients and medical professionals effectively.
- Conducted regular staff meetings to address concerns and improve teamwork.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
- Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
- Reviewed customer surveys on a regular basis in order to identify areas where improvements could be made.
- Created operational plans for the center in order to maximize efficiency and productivity.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Developed and implemented center policies and procedures to optimize operations.
- Led crisis management efforts, ensuring minimal disruption to center operations.
- Trained new employees on company policies, procedures, and job responsibilities.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Center Revenue Targets and Patient Data capturing
- Conversion reports and Follow-ups cand coordination with RMs
Head Operations Manager
Sprint Diagnostics
jubileehills , Hyderabad
12.2021 - 04.2022
- Oversaw daily operations to ensure smooth workflow and efficiency.
- Implemented standard operating procedures to enhance operational consistency.
- Collaborated with cross-functional teams to address operational challenges.
- Analyzed operational data to identify improvement opportunities and solutions.
- Facilitated communication between management and team members for project alignment.
- Ensured compliance with safety regulations and quality standards in operations.
- Collaborated closely with other departments such as finance, sales, marketing, HR to ensure successful execution of projects.
- Monitored team performance metrics to identify areas of improvement in process efficiency.
- Resolved escalated customer complaints in a professional manner within specified timelines.
- Provided leadership and guidance throughout the organization during times of change or transition.
- Managed and coordinated the operations of multiple departments.
- Managed scheduling, training and inventory control.
Operations Manager
PRK Hospitals
Chandanagar , Hyderabad
06.2019 - 11.2021
- Managed daily operations to ensure efficient hospital workflows.
- Coordinated staff schedules to optimize patient care coverage.
- Implemented process improvements to enhance operational efficiency.
- Trained new employees on hospital policies and procedures.
- Collaborated with department heads to streamline administrative processes.
- Facilitated communication between staff and management for operational issues.
- Managed scheduling, training and inventory control.
- Built strong operational teams to meet process and production demands.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Presented performance and productivity reports to supervisors.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
OPERTIONS TEAM LEAD
Rainbow Childrens hospital
Hydernagar , Hyderabad
09.2015 - 06.2019
- Supervised front-end and operational teams in pediatric and OBG hospital environment.
- Ensured patient safety, service quality, and compliance with hospital protocols.
- Facilitated process improvements and conducted staff training sessions.
- Managed front office operations, including billing and inpatient services.
- Addressed patient complaints and gathered feedback to enhance services.
- Coordinated inter-departmental communications to optimize workflows.
- Oversaw bed allocations to maintain efficient patient flow.
Skills
- Healthcare compliance standards
- Management of operations
- Employee training programs
- Creation of SOPs
- Optimization of patient flow
- Relationship management with clients
- Customer relationship management
- Team collaboration
- Quality assurance
- Staff development
- Data management
- Cost reduction strategies
- KPI tracking
- Customer service
- Document control
- Customer relationship management (CRM)
- Customer relations specialist
Languages
English
Proficient (C2)
C2
Telugu
Native
Native
Hindi
Proficient (C2)
C2
Timeline
General Manager of Operations
PRK Hospitals
09.2023 - Current
Center Manager
Ferty9 Fertility Center
05.2022 - 10.2023
Head Operations Manager
Sprint Diagnostics
12.2021 - 04.2022
Operations Manager
PRK Hospitals
06.2019 - 11.2021
OPERTIONS TEAM LEAD
Rainbow Childrens hospital
09.2015 - 06.2019