Gudla Sampath Kumar
Visakhapatnam
Summary
Responsible Assistant Manager, passionate about delivering outstanding quality and service. Offering 9 years of experience in industry with history of recognition for the best for the growth of organization and myself.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Sree Tech Tammina Software Solutions Private LTD
05.2021 - Current
- Implemented one of the largest US clients initially with 2 slots, expanded to managing 11 slots.
- Developed and documented project workflows and job aids to streamline processes and ensure clarity for the team.
- Created team policies that significantly reduced turnaround times and increased overall productivity.
- Led a team consistently recognized as the highest-rated in the company for reliability and productivity.
- Conduct regular team meetings to foster process improvement and ensure delivery of high-quality, SLA-compliant services.
Senior Process Executive
Patra Corporation
12.2014 - 05.2021
- Recognized with the Best Employee Award for outstanding performance in 2019.
- Specialized in both On-demand Certificates and Renewal projects, demonstrating extensive expertise in insurance processes.
- Managed multiple clients simultaneously, ensuring flexibility and efficient service delivery.
- Drove process improvements to enhance quality and operational efficiency.
- Successfully implemented new clients, receiving commendations from Account Managers for seamless onboarding and operations go-live.
Education
B.Tech (ECE) -
Sri Chaitanya Engineering College, JNTU Kakinada
Skills
- Task Delegation
- MS Office expertise
- Team Management
- Escalation Handling
- Maintaining SLA
- Customer Success
- Internal Quality Audits
- Process Development
- US Insurance Knowledge:
> Certificates Specialist
> Policy Binding/Issuance
> Policy Payments
> Renewals
> NOC / Reinstatements
> Endorsements
Disclaimer
I hereby declare that the aforementioned information is truth up to my experiential knowledge and I bear the responsibilities for the correctness of the above-mentioned particulars.
Accomplishments
Received Best Employee Award for the Year 2019 in Patra.
Timeline
Assistant Manager
Sree Tech Tammina Software Solutions Private LTD
05.2021 - Current
Senior Process Executive
Patra Corporation
12.2014 - 05.2021
B.Tech (ECE) -
Sri Chaitanya Engineering College, JNTU Kakinada