Sampath Kumar Kasam
Hyderabad
Summary
Proven leader with extensive experience at Reliance Petrol Pump, adept in staff development and customer service focus. Streamlined operations for enhanced efficiency, achieving significant sales growth. Excelled in schedule oversight and handling customer complaints, fostering a positive work environment. Trained teams, ensuring high-quality service and safety standards at HP India.
Overview
5
5
years of professional experience
Work History
Shift Manager
Reliance Petrol Pump
02.2021 - Current
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Petrol Pump Attendent
HP India
02.2020 - 01.2021
- Provided exceptional customer service by answering questions about fuel types and prices, as well as offering additional services and products available at the station.
- Promoted safety by adhering to strict safety protocols when handling fuel, chemicals, and equipment.
- Received positive feedback from customers for providing friendly and attentive service during interactions.
- Demonstrated strong multitasking abilities while managing multiple vehicles'' refueling needs simultaneously without compromising quality of service or safety standards.
Education
Bachelor Of Commerce - Degree
Acharya Nagarjuna University
Guntur 03.2017
Intermediate Certificate - Commerce
Master Minds Junior College
Guntur 04.2014
SSC - 10th Class
St Xavier's High School
Suryapet 04.2012
Skills
- Staff development
- Schedule oversight
- Handling customer complaints
- Customer service focus
Timeline
Shift Manager
Reliance Petrol Pump
02.2021 - Current
Petrol Pump Attendent
HP India
02.2020 - 01.2021
Bachelor Of Commerce - Degree
Acharya Nagarjuna University
Intermediate Certificate - Commerce
Master Minds Junior College
SSC - 10th Class
St Xavier's High School
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