P. Sampath Kumaran
Chennai
Summary
Accomplished leader with over 24 years of IT experience in the Banking & Financial Services (BFS) sector. Demonstrated proficiency in managing global teams exceeding 150 members, overseeing profit and loss responsibilities up to $16 million, and delivering managed services across the GCC, Africa, CIS, and APAC regions. Areas of expertise include Customer Success, multi-level application support (L1–L4), PMO governance, program management, and service transformation within Agile frameworks. Career goals include leveraging strategic leadership skills to further enhance organizational growth and operational excellence.
Overview
25
25
years of professional experience
Work History
Director—Global Support Head, Islamic Core Banking
Azentio Software
Chennai, India
12.2024 - Current
- Managed a production support team of about 20 team members across different time zones to provide support to over 30 Islamic Core Banking customers.
- Maintained SLA adherence and high CSAT scores across the customer base.
- Closely work with the Product Management and Product Engineering teams to ensure that there is a minimum of 99% uptime of our mission-critical enterprise application.
Director, Global Support Head, Banking Products
Azentio Software (Acquired 3i Infotech)
Chennai
04.2021 - 11.2024
- Handled a portfolio of USD 16M of AMC and Managed Services across banking products related to Lending / SCF / Trade Finance / Treasury / Risk Management / AML etc.
- Manage a team of 150+ skilled professionals to deliver quality, on-time support across all geographies.
- Recruited top-performing staff to drive organizational growth.
VP – Support Head, Kastle ULS
3i Infotech Ltd., India
Chennai
08.2020 - 04.2021
- Managed a portfolio of USD 7M of AMC, delivering quality production support.
- Established department targets and monitored progress towards KPIs, motivating and coaching teams to attainment.
- Created resources and materials to support team understanding and aid delivery of business aims.
DVP – Head – PMO & Strategic Accounts
3i Infotech Ltd., India
Chennai
07.2017 - 07.2020
- Consistently achieved service time and quality targets.
- Exceeded goals through effective prioritization and consistent work ethic.
- As Head of Banking PMO, responsible for tracking, monitoring and review of the overall operations of the Banking BU.
- Showed an overall growth of about 30% YoY for the banking team and brought down the overall debtors by 40% YoY.
DVP – Head - Customer care, Banking
3i Infotech Ltd., India
Chennai
06.2016 - 06.2017
- As Head of Customer care, oversaw the implementation and support of banking products across KSA, Bahrain, and Africa
- Brought in an additional annuity revenue of about $1M through various contracts.
AVP - Support Head – Kastle ULS
3i Infotech Ltd., India (Formerly ICICI Infotech Ltd.)
Chennai
06.2008 - 06.2016
- Raised customer satisfaction, helping to build loyal relationships for improved profit growth.
- As Support Manager, responsible for providing support for KASTLE ULS Lending Suite to ~25 banking customers across GCC, Africa, and CIS countries
- Lead an onsite-offshore support team of about 60+ members and accountable for creating analysis reports, managing work delegation, and defining support processes.
Project Leader
Indo Fuji Information Technologies
Bengaluru
08.2007 - 06.2008
- As Project Leader, worked on various projects including MS Exchange Server Interface crawler for Accela Technology Corporation, Tokyo, Japan.
Assistant Manager, R & D (ATE)
MEL Systems And Services Ltd.
04.2001 - 08.2007
- Worked on major projects including Warfare Simulation Software for INS Ships & Submarines, Test Suite for testing Analog and Digital devices, and INTEL Motherboard tester application.
Education
GNX - Software Exports - Information Technology
National Institute Of Information Technology
Chennai, TN2000
Bachelor of Business Administration -
University of Madras
Chennai, India1997
Skills
Accomplished leader with over 24 years of IT experience in the Banking & Financial Services (BFS) sector Demonstrated proficiency in managing global teams exceeding 150 members, overseeing profit and loss responsibilities up to $16 million, and delivering managed services across the GCC, Africa, CIS, and APAC regions Areas of expertise include Customer Success, multi-level application support (L1–L4), PMO governance, program management, and service transformation within Agile frameworks Career goals include leveraging strategic leadership skills to further enhance organizational growth and operational excellence
Timeline
Director—Global Support Head, Islamic Core Banking
Azentio Software
12.2024 - Current
Director, Global Support Head, Banking Products
Azentio Software (Acquired 3i Infotech)
04.2021 - 11.2024
VP – Support Head, Kastle ULS
3i Infotech Ltd., India
08.2020 - 04.2021
DVP – Head – PMO & Strategic Accounts
3i Infotech Ltd., India
07.2017 - 07.2020
DVP – Head - Customer care, Banking
3i Infotech Ltd., India
06.2016 - 06.2017
AVP - Support Head – Kastle ULS
3i Infotech Ltd., India (Formerly ICICI Infotech Ltd.)
06.2008 - 06.2016
Project Leader
Indo Fuji Information Technologies
08.2007 - 06.2008
Assistant Manager, R & D (ATE)
MEL Systems And Services Ltd.
04.2001 - 08.2007
GNX - Software Exports - Information Technology
National Institute Of Information Technology
Bachelor of Business Administration -
University of Madras