Samprat Joshi
Pune
Summary
Experienced IT professional with a strong background in system administration, server administration, network administration, cloud computing & virtualization, and data center operations. Six years of hands-on experience optimizing operations and driving innovation. Expertise in managing and maintaining complex IT infrastructures for seamless functionality and maximum efficiency. Stay up-to-date with industry trends and technologies to implement cutting-edge solutions that enhance productivity and streamline processes.
Overview
2
2
years of professional experience
Work History
Technical Operation Analyst
Davies Shared Services India Pvt Ltd.
06.2024 - 11.2024
- Monitor server performance using the SolarWinds monitoring tool and ensure all systems are running smoothly & check server logs for any errors, warnings, or unusual activity
- Create, modify, password reset, remove user accounts in the active directory/microsoft entra id & office 365 as needed
- Apply security patches and software updates to servers and systems as part of regular maintenance
- Troubleshoot network issues as they arise & ensure firewall rules are properly configured to protect the organization
- (Cisco Meraki, FortiGate & Sophos)
- Verify the integrity of system backups and address any failures
- (Veeam Backup)
- Investigate and resolve issues with internal software or hardware
- Follow up on user tickets for ongoing issues or to ensure full resolution
- (ServiceNow ITSM)
- Used Azure Monitor to review the health and performance of resources (VMs, databases, storage accounts, etc.)
- Create or deallocate Azure resources, such as virtual machines (VMs), databases, or storage accounts, via the Azure Portal
- Manage user session states (e.g., disconnect, log off) using the AVD management portal if needed for troubleshooting
- Resolve any issues with user profiles, permissions
Technical Engineer (System Administration)
Hitachi Systems India Pvt Ltd.
05.2023 - 06.2024
- Proactively monitor & troubleshoot incidents in production and pre-production environments
- ( DC & DR)
- Troubleshooting all the alerts received on the SolarWinds and HP OneView Dashboard as per the procedural guidelines
- Installing and configuring virtual servers in VMware & HP Syn 12000 Enclosures
- Directed troubleshooting efforts for high-severity issues by engaging with other support teams
- Commissioning and decommissioning of physical and virtual servers followed by changes & Customer requirements
- Knowledge of VMware snapshot creation and management in multiple storage systems
- Physical servers firmware upgrade & OEM/Vendor coordination
- Physical & virtual servers inventory management
- Vendor & OEM coordination
Education
Bachelor of Science - Computer Science
MIT
Pune,Alandi01.2014
Skills
- Windows Server Administration: Installation & configuration, AD management, user management, group policy management, disk management, network configurations, file Services management, monitoring and performance management, security management, Server backup and recovery, troubleshooting and coordination with Microsoft TAC
- Microsoft 365 Administration: User and License Management, Email Management (Exchange Online), Security and Compliance, Collaboration and communication tools,SharePoint and OneDrive Management, Licensing and Subscription Management, Tenant Configuration and Settings
- Microsoft Azure Administration: Managing Azure Subscriptions and Resources, Identity and Access Management (IAM), Virtual Machine (VM) Management, Networking and Connectivity, Storage Management, Resource Scaling and High Availability,Application Services Management
- Desktop/Laptop Administration: User Account Management in AD, Desktop and Software Deployment, Operating System and Software Support, Security and Compliance, System Monitoring and Maintenance, Software and Hardware Configuration, Performance Optimization, Networking Support, Software Licensing and Compliance, Resource Management
- Network Administration: Network Configuration and Setup, Network Monitoring and Performance Management, Security Management, Troubleshooting and Issue Resolution, Network Documentation, Wireless Network Management, Vendor and Third-Party Service Management
- VMware Virtualization: Installation and Configuration of ESXi & vCenter Server, Create and configure virtual machines, Install guest operating systems, Clone and deploy VMs, Snapshot management, Power on/off and reboot VMs, Networking Configuration, Storage Management, VMware High Availability (HA) and Fault Tolerance (FT), Performance Monitoring and Optimization
- Backup and Restore ( Veeam ): Define Backup Job,Choose Backup Type,Select VMs/Servers,Schedule Backup,Destination Storage,Instant VM Recovery,File-level Recovery,Backup Status Monitoring,Backup Infrastructure Setup
Joining Date
Immediate
Technical Certifications
- Microsoft Azure – AZ-104, 995902509
- Certified Implementation & Support Associate OpenScape Enterprise (Voice Over IP, Contact Center), 134711
- Windows Server Installation & Configuration 2012 – 410, MS0611278216
- Diploma in IT (System, Network Maintenance & CCNA), DCC Pune, DCC/1/13
- Cisco Certified Network Associate, 200-120, CSCO12774769
- Certificate course in Hardware & Networking Technology, DISHA Institute Pune
Last Working Day
11/11/24
Timeline
Technical Operation Analyst
Davies Shared Services India Pvt Ltd.
06.2024 - 11.2024
Technical Engineer (System Administration)
Hitachi Systems India Pvt Ltd.
05.2023 - 06.2024
Bachelor of Science - Computer Science
MIT
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