Samprit R Chandake
Pune, Maharashtra
Summary
Results-driven Facility Management professional with extensive experience overseeing operations across large-scale facilities. Expertise in vendor management, preventive maintenance, and optimizing office space for productivity. Strong background in ensuring EHS compliance and fostering a safe workplace environment. Skilled in budgeting, procurement, and cost control. Proven track record in enhancing workplace experiences to boost employee engagement.
Overview
3
3
years of professional experience
Work History
Analyst, Facilities & Maintenance
XPO India Shared Services
Pune
05.2024 - Current
- Key team member in managing remote facility operations for over 300 sites, ensuring seamless day-to-day functionality across multiple trades including plumbing, electrical, fire & life safety, janitorial, landscaping, concrete & asphalt, and dock equipment.
- Acted as Single Point of Contact (SPOC) for all overhead door and dock leveler issues across regions, coordinating directly with vendors and site teams for timely repairs and replacements.
- Leveraged CAMS (Service Channel) to efficiently track, assign, and follow up on maintenance tickets, ensuring SLA compliance and reducing backlog.
- Achieved a 50% reduction in aged work orders (YOY) by implementing proactive follow-up strategies, vendor accountability frameworks, and improved tracking systems.
- Cut costs by 30% on overhead door and leveler repairs by sourcing localized vendors across different states, improving response time and reducing travel overheads.
- Successfully brought down average vendor response time from 15 days to under 7 days, improving operational continuity and minimizing downtime at critical logistics centers.
- Provided ongoing support to Facility Managers and Service Center Managers, particularly in Western Gulf and Southwest USA, by addressing critical and escalated facility issues.
- Maintained performance dashboards and audit reports to monitor open work orders, vendor performance, and high-priority issues across trades and regions.
- Supported preventive maintenance planning, ensuring recurring issues were addressed at the root level, reducing future breakdowns and enhancing workplace safety and experience.
- Assisted in site-level compliance and safety reviews, ensuring facilities adhere to operational standards while promoting a clean, safe, and functional workplace environment.
Facility Executive
JLL India
Hyderabad
07.2022 - 09.2025
- Managed end-to-end facility operations across two Fortune 500 client sites, totaling over 8.6 lakh sq. ft. and 5,900+ workstations, including India's 4th largest Amazon facility and a high-traffic corporate office for Bank of America.
- Oversaw daily building operations, soft services, and support staff management (team of 71+), ensuring seamless functioning of front office, housekeeping, vendor coordination, and workplace experience initiatives.
- Acted as SPOC for key operations, including conference room management (175+ rooms), AV/VC issue resolution, preventive maintenance, EHS compliance, procurement, and resolution of employee complaints within SLA.
- Led onboarding and full setup of Bank of America’s new facility in Noida in coordination with the Projects team; conducted daily floor audits and resolved service-related snags proactively.
- Planned and executed employee engagement events, internal audits, and site-level activities (town halls, volunteer drives, festive events), while supporting performance against account KPIs and ensuring client satisfaction.
Senior Executive - Facilities
Bhive Workspace
Bengaluru
09.2023 - 04.2024
- Led end-to-end facility operations, overseeing vendor lifecycle management, inventory, and team performance (10-member staff) while handling an annual budget of ₹3.2 Cr.
- Developed and implemented a 52-week Planned Preventive Maintenance (PPM) schedule for both technical and soft services, ensuring consistent uptime of critical equipment (generators, biometric readers, CCTV, lifts, etc.).
- Served as the primary escalation point for all client issues, tracked and resolved via Zoho Facility Ticketing System, ensuring SLA adherence and tenant satisfaction.
- Enforced EHS compliance through regular fire drills, trainings, and proactive safety measures, contributing to a safe and well-functioning workspace.
- Collaborated with IT, sales, projects, and customer success teams to manage day-to-day operations, lead client onboarding, property tours, and ensure a seamless workplace experience.
Education
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management
Lucknow05-2022
Skills
- Facility Operations Management
- Vendor Management
- Preventive Maintenance
- Space Planning & Utilization
- EHS Compliance (Environment, Health & Safety)
- Project Management
- Workplace Experience & Employee Engagement
- Budgeting & Procurement
Accomplishments
- JLL Service Gem Award
- PAT ON BACK by JLL
- Best New Comer of the Quarter - XPO Inc
Languages
English
First Language
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Affiliations
- Avid reader with a love for personal development and fiction
- Fiction enthusiast, exploring diverse genres to fuel creativity
References
References available upon request.
Timeline
Analyst, Facilities & Maintenance
XPO India Shared Services
05.2024 - Current
Senior Executive - Facilities
Bhive Workspace
09.2023 - 04.2024
Facility Executive
JLL India
07.2022 - 09.2025
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management
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