SAMPURNA DEVI BADUGU
SECUNDERABAD
Summary
To associate myself with an organization where there is an opportunity to share, contribute and upgrade my knowledge by serving organization and hence satisfying myself. Thanks to all the knowledge and understanding gained from various fields such as Recruitment coordination, Background checking, Customer Support Executive and client management
Overview
7
7
years of professional experience
Work History
Senior Associate
Amazon
02.2022 - 10.2023
- Researches and evaluates facts surrounding seller transactions
- Takes appropriate action on investigated transactions based on established standard
- Documents their actions by providing detailed annotations
- Communicates with external customers via phone or email during the investigation
- Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
- Systematically escalate problems or variance in the information to the relevant owners
- Communicate with internal and external stakeholders
Senior Associate - Technical (Customer Support Executive)
Tech Mahindra For Verizon Process
05.2021 - 02.2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support.
Associate Technical (Customer Support Executive)
Wipro For AT&T Process
09.2019 - 05.2021
- Generated reports to track customer satisfaction levels.
- Created training materials for new employees in the department.
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Answered customer inquiries via phone, email, and chat.
- Provided detailed information about products and services.
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions.
- Performed troubleshooting on technical problems.
- Developed solutions to address customer complaints.
- Promoted additional products or services to meet customers' needs.
- Provided support during peak periods of activity.
Recruitment Coordinator
Dataflow Services (India) Pvt. Ltd (Dubai based Company)
11.2017 - 12.2018
- Worked as a Recruitment Co-Ordinator at Dataflow Services supporting in all recruitment activities.
- Will communicate with the shortlisted candidates through the phone screening and find out their experience, background, communication, compensation and necessary details requested by Hiring manager.
- To improve recruitment processes, streamline workflows, and optimize the candidate experience, keep in regular contact with candidates, providing updates on the hiring process, responding to questions, and providing a positive candidate experience throughout the entire recruitment cycle.
Recruitment Coordinator
TMI Inputs & Services Pvt Ltd
04.2017 - 10.2017
- Handling the entire end-to-end recruitment cycle for assigned clients. BRLPS (Bihar Rural Livelihoods Promotion Society), SCPS (State Child Protection Society, Bihar), LSBA (Lohia Swatch Bihar Abhiya) &AFRD (Animal & Fisheries Resources Department, Bihar) Projects.
- Completing the entire joining formalities of the new hires
- Recruited and Trained new team members on various approaches for recruitment of candidates.
- Handling support mail box for respective website and clearing their query's and guiding them throughout the selection process.
Education
MA Mass PPM (Public Personal Management) -
Osmania University (Prof. G. Ram Reddy Centre for Distance Education)
01.2022
MBA with Finance & Human Resources -
Osmania University (Sardar Patel PG College)
01.2011
B. Com with Commerce -
Osmania University (St. Ann's Degree College)
01.2009
Intermediate -
Ratna Jr. College
01.2006
SSC -
New Lilly Model High School
01.2004
Skills
- Possess 6years of professional experience in the mentioned field
- Quick learner and possess creative problem-solving skills
- Familiar with basic operating systems like Microsoft Office and the Internet
- Self-motivator and ability to work in a fast-paced work environment
- Excellent team player with good communication and listening skills
- The ability to work efficiently both as a team member and independently
- The ability to feel accountable for each task I undertake
- Multitasker
- Member in People Engagement team in the previous organization
- Student representative while in school and college
Personal Information
Date of Birth: 08/09/88
Languages
- English
- Telugu
- Hindi
Hobbies and Interests
- Singing
- Dancing
- Listening to Music
- Internet surfing
- Making arts & crafts
Disclaimer
I declare the information provided here are true to the best of my knowledge.
Timeline
Senior Associate
Amazon
02.2022 - 10.2023
Senior Associate - Technical (Customer Support Executive)
Tech Mahindra For Verizon Process
05.2021 - 02.2022
Associate Technical (Customer Support Executive)
Wipro For AT&T Process
09.2019 - 05.2021
Recruitment Coordinator
Dataflow Services (India) Pvt. Ltd (Dubai based Company)
11.2017 - 12.2018
Recruitment Coordinator
TMI Inputs & Services Pvt Ltd
04.2017 - 10.2017
MA Mass PPM (Public Personal Management) -
Osmania University (Prof. G. Ram Reddy Centre for Distance Education)
MBA with Finance & Human Resources -
Osmania University (Sardar Patel PG College)
B. Com with Commerce -
Osmania University (St. Ann's Degree College)
Intermediate -
Ratna Jr. College
SSC -
New Lilly Model High School
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