SAMRA QAMAR
travel counsler
New Delhi
Summary
Focused and energetic Travel Agent successful at troubleshooting and handling customer support issues to secure positive outcomes. Well-traveled with exceptional active listening and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Corporate Travel Consultant
CWT India
05.2024 - Current
- Planned and coordinated all travel for corporate clients based on budgets, departure times and travel needs.
- Reserved tickets, booked accommodations and rental transportation to accommodate needs of clients.
Corporate Travel Agent
Egencia (IGT Solutions)
04.2022 - 04.2023
- Working remotely as a Customer Relationship Specialist with the UK based client team.
- Planned and coordinated all travel for corporate clients based on budgets, departure times and travel needs.
- Reserved tickets, booked accommodations and rental transportation to accommodate needs of clients.
- Ensured high-level guest service by going above and beyond to achieve client needs and resolve issues.
- Effectively resolving client escalations of corporate travellers from one of the largest IT Company.
Senior Representative
Concentrix
10.2020 - 04.2022
- Handling emails related to issues with flights, and hotel bookings.
- Handling escalations call of premium members
- Ensuring an outstanding level of customer satisfaction to retain the customer
- Meeting weekly and monthly KPI.
Lead Associate
IGT
09.2018 - 10.2020
- Managed variety of service recovery outbound calls to travellers
- Mentoring a team of 10-15 associates
- Performing weekly audits
- Managing high Inflow call/email at the time of Covid crisis/Irregular Operations.
Education
Bachelor of Business Administration -
Jamia Millia Islamia
01.2023
Intermediate - undefined
St. Mary's Convent School
01.2016
Matriculation - undefined
St. Mary's Convent School
01.2014
Skills
- Amadeus, Sabre
- Expertise in handling escalations
- Relationship management
- Strong communication and interpersonal skills
Timeline
Corporate Travel Consultant
CWT India
05.2024 - Current
Corporate Travel Agent
Egencia (IGT Solutions)
04.2022 - 04.2023
Senior Representative
Concentrix
10.2020 - 04.2022
Lead Associate
IGT
09.2018 - 10.2020
Intermediate - undefined
St. Mary's Convent School
Matriculation - undefined
St. Mary's Convent School
Bachelor of Business Administration -
Jamia Millia Islamia
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