SAMRAJ DAMERA
Secunderabad
Summary
Resource Management Lead with extensive experience in end-to-end resource management within the IT industry. Responsible for maximizing project profitability through strategic cost management and resource allocation, while ensuring compliance with HR policies. Collaborated with stakeholders to identify skill gaps and develop internal talent through targeted training initiatives, resulting in enhanced team performance and productivity. Proven ability to manage large teams effectively, implementing processes that drive operational efficiency and employee engagement.
Overview
15
15
years of professional experience
Work History
Resource Management Lead
Tech Mahindra
Madhapur
08.2021 - Current
- Company Overview: Working as RMG Lead in IT Industry, for Enterprise America’s unit
- Responsible for the end-to-end resource management to ensure smooth and effective delivery and functioning of the organization
- Maximizing the profitability of the project/organization by implementing the strategies which help to manage actual costs, revenue, and profit
- Create strategies to develop resource/people supply channels and fulfill confirmed & forecasted demands
- Generate career growth opportunities for internal associates through IJP (Internal Job Posting) and other organizational initiatives
- Work with stakeholders such as Delivery Managers and program managers in order to understand the skills and areas for development for all assigned resources and upcoming opportunities
- Coordinate with project managers on demand management, forecast plan given on the requirements and respond with the action plan on internal fulfillment
- Strategic pool management and effective re-deployment of the project ramp-down associates
- Implement HR policies, procedures, as per the company policy to ensure that all the resources abide with the same
- Drive employee connect drives on regular basis for both offshore and onsite bench resources, and ensure to get them placed to the projects
- Experience in Training Management, analyze employee skill sets, identify training needs and strategically allocate resources to meet both immediate and long-term organizational goals
- Increasing overall efficiency and productivity of team by representing and guiding them to focus and perform the assigned work activities to achieve desired outcomes
- Motivating and training employees to maximize the team productivity
- Producing detailed reports outlining performance against benchmarks
- Contributing to external sourcing, by participating in interviewing process and expedite new hire recommendations
- Conducting root cause analysis in deficient areas to identify and resolve issues
- Evaluating team member performance and productivity targets
- Enforce regulatory and compliance to reduce the possibility of conflicts between employees and proper disciplinary measures are implemented to maintain a positive workplace culture in the organization
Team Leader Operations
Conneqt Business Solutions Limited
Begumpet
07.2020 - 08.2021
- Company Overview: Worked for Axis Bank Collection Process
- Handled a team size of 17 customer service executives to oversee the day-to-day operations
- As it is a collection calling process, need to coordinate with the dialer team and ensure that the data is uploaded as per the priority and necessity to achieve the collection targets and goals set by the client
- Need to set the daily run rate (DRR) and monitor the team performance and report on metrics
- Need to ensure that fair debt collection mandates are followed by the collectors and strictly adhere to the same to avoid any disputes and to maintain the positive reputation of the client
- Communicate with the client on regular basis to discuss on the concert and ask for the support needed to meet the set objectives
- Creating and implementing a strategy by setting self and team targets to achieve enhanced results
- Need to do random call audits on regular basis to ensure that quality calling is being done and customer are provided with accurate information
- Create an inspiring team environment with an open communication culture
- Need to identify the top performers and nominate for the rewards and recognitions on monthly basis, which helps in developing strong work environment, also need to identify the underperformers and ensure that proper product refresher sessions are conducted to improve their individual performances
- Conduct the performance, one to one review with the associates on weekly and monthly basis and explain where they stand against the expectations set by the business
KYC Analyst
HSBC
Hyderabad
10.2012 - 07.2018
- Company Overview: Hong Kong & Shanghai Banking Corporation, dealing with KYC for new to bank customers for commercial banking UK region
- As part of KYC team we deal with the KYC for new to bank customers for commercial banking UK region
- My primary responsibility is to ensure that all the customers being on boarded, must comply with all the AML/KYC regulations in order to avoid money laundering and misuse of the banking services being offered to them
- Ensure all relevant identification and verification of address documents are held for the beneficial owners and key controllers as appropriate for the risk category of the customer
- Need to establish and understand the risk rating of the customer to know who our customers are, country where the business is incorporated, countries where the revenue is being generated, their nature of business, products or services dealt by the customer and the organization structure as appropriate to identify the risk category of the customer and their business
- Need to check for the source of funds and source of wealth information provided by the customer to establish the entity or to run the business as a going concern
- Review of the Due Diligence reports generated by the Executives and Provide guidance/ coaching to the Executives to improve the quality output of the team based on findings in QC reviews
- Hong Kong & Shanghai Banking Corporation, dealing with KYC for new to bank customers for commercial banking UK region
Phone Banking Officer
ICICI Bank Limited
Gachibowli
08.2010 - 10.2012
Education
Masters in Business Administration (MBA) -
Siddhartha College
Hyderabad01.2016
Skills
- Amazing in problem solving
- Excellent team handling skills
- Flexible to work in shifts
Languages
- English
- Hindi
- Telugu
Technical Qualifications
- Finacle Banking Application
- Forex Trading
- Hardware
- Networking
- Microsoft Certified Solutions Expert (MCSE)
Timeline
Resource Management Lead
Tech Mahindra
08.2021 - Current
Team Leader Operations
Conneqt Business Solutions Limited
07.2020 - 08.2021
KYC Analyst
HSBC
10.2012 - 07.2018
Phone Banking Officer
ICICI Bank Limited
08.2010 - 10.2012
Masters in Business Administration (MBA) -
Siddhartha College
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