Samraj Manuval
Chennai
Summary
Dynamic manager with a proven track record at Philips Global Business Services, excelling in employee training and performance evaluation. Successfully enhanced operational efficiency through strategic process improvements and staff development initiatives, fostering a collaborative team culture. Adept at coaching and mentoring, driving significant improvements in team performance and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Manager
Philips global business services LLP
Chennai
01.2020 - Current
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed risk by developing and implementing effective risk management strategies.
- Produced thorough, accurate and timely reports of project activities.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Implemented quality control measures to uphold company standards.
- Proposed or approved modifications to project plans.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Recruited and trained new employees to meet job requirements.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Team Manager
Teleperformance DIBS
Chennai
08.2018 - 12.2019
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Developed and executed training programs to enhance team skills and knowledge, leading to an increase in efficiency.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Led a diverse team of XX members, fostering a collaborative and high-performance culture.
- Oversaw daily workloads and workflow for smooth operations.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Oversaw the recruitment, onboarding, and training of new team members, ensuring a quick adaptation to company standards.
- Encouraged continuous learning and professional development within the team, facilitating external and internal training opportunities.
- Fostered an inclusive team culture, promoting diversity and encouraging innovative ideas.
- Developed and implemented strategies to improve team performance.
- Set clear team goals and monitored progress, adjusting strategies as needed to meet targets.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Assistant Manager
Infosys BPM limited
Chennai
08.2013 - 08.2018
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained up-to-date knowledge of company products and services.
- Coordinated with other departments to ensure smooth flow of operations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assigned work and monitored performance of project personnel.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established processes for monitoring customer satisfaction levels.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Exceeded customer satisfaction by finding creative solutions to problems.
Process Specialist
Inautix India private limited
Chennai
06.2011 - 01.2013
- Performed data analysis to identify trends, problems and solutions.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
- Ensured compliance with safety regulations in the workplace.
- Reviewed customer requirements to ensure accuracy of product specifications.
- Developed and implemented process improvement initiatives to increase efficiency and reduce costs.
- Created and maintained accurate workflows of existing business processes to meet standards.
- Updated standard operating procedures to incorporate feedback from quality and technical departments.
- Assisted in training personnel on new processes, methods and techniques.
- Generated performance reports on process efficiency and effectiveness.
Senior Accounting Specialist
Wipro limited
Chennai
11.2006 - 05.2011
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Reviewed and analyzed financial statements to identify discrepancies and resolve issues.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
- Generated and presented monthly financial statements to senior management.
- Oversaw full accounting cycle and prepared applicable financial statements.
- Collaborated with external partners to complete audits.
- Prepared complex journal entries, reconciliations and variance analysis for assigned accounts.
- Processed vendor invoices accurately while adhering to company policy guidelines.
- Managed daily closing, reporting and reconciliation functions.
- Collaborated with Controller and external auditors to conduct year-end close process.
- Managed and prepared journal entries and reconciliations to support monthly general ledger closing activities.
Accountant
Sally Thermoplastic India Limited
Chennai
03.2004 - 11.2006
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Oversaw full accounting cycle and prepared applicable financial statements.
- Managed accounts payable and receivable, improving cash flow management.
- Performed general ledger reconciliations on a timely basis.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
- Researched and implemented best practices to improve audit results.
Accountant
Mr.Narasimhan (Chartered Accountant)
Chennai
06.2004 - 02.2006
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Updated and managed accounts payable databases, employing access controls to protect data.
- Maximized tax refunds by striving to obtain taxable income, deductible expenses and allowance details.
- Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
- Designed internal control policies to improve audit scores.
- Oversaw full accounting cycle and prepared applicable financial statements.
- Collaborated with external partners to complete audits.
- Reviewed financial information detailing assets, liabilities, and capital.
- Created journal entries accurately and timely for month end close processes.
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Liaised with auditors to complete annual audits and maintain compliance with local, state and federal requirements.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Prepared monthly closing entries for multiple companies' books of records.
- Performed general ledger reconciliations on a timely basis.
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
Education
MBA -
Alagappa University
Karaikudi 12-2009
Bachelor of Arts -
Scott Christian College
Nagercoil 05-2000
Skills
- Employee training
- Performance evaluation
- Customer service
- Team building
- Process improvement
- Staff recruitment
- Operational efficiency
- Collaboration
- Staff management
- Coaching and mentoring
- Key performance indicators
- Performance evaluations
- Resource allocation
- Goal setting
- Staff development
- Stakeholder management
- Task delegation
- Recruiting and interviewing
- Employee development
Timeline
Manager
Philips global business services LLP
01.2020 - Current
Team Manager
Teleperformance DIBS
08.2018 - 12.2019
Assistant Manager
Infosys BPM limited
08.2013 - 08.2018
Process Specialist
Inautix India private limited
06.2011 - 01.2013
Senior Accounting Specialist
Wipro limited
11.2006 - 05.2011
Accountant
Mr.Narasimhan (Chartered Accountant)
06.2004 - 02.2006
Accountant
Sally Thermoplastic India Limited
03.2004 - 11.2006
MBA -
Alagappa University
Bachelor of Arts -
Scott Christian College
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