GYM
Samrat Cirisanagandla
___
Hyderabad
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Sales & e-commerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
Contact Center Specialist
HSBC
Hyderabad
03.2022 - 12.2022
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Boosted customer service satisfaction ratings through consistent quality control.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Assisted customers by answering questions and responding to inquiries.
- Educated customers on company systems, form completion and access to services.
- Responded to customer calls and emails to answer questions about products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Customer Service Specialist
24 7.[ai]
Hyderabad
07.2020 - 01.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed customer service improvement initiatives to decrease customer wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
B’tech (mechanical Engineering) - Mechanical Engineering
TKR COLLEGE OF ENGINEERING & TECHNOLOGY
Meerpet 08.2018 - 11.2022
Schooling -
St.Anthony’s High School
Himayathnagar 06.2006 - 03.2016
INTERMEDIATE - MPC
LITTLE FLOWERS JUNIOR COLLEGE
Uppal 06.2016 - 06.2018
Skills
Technical support
Documentation and reporting
Gathering information
Customer service optimization
Verbal and written communication
Analytical
Customer support
Quality assurance
Ms Office (word,excel, powerpoint)
Auto CAD
Sales expertise
Interests
TRAVELING
Music
Timeline
Contact Center Specialist
HSBC
03.2022 - 12.2022
Customer Service Specialist
24 7.[ai]
07.2020 - 01.2022
B’tech (mechanical Engineering) - Mechanical Engineering
TKR COLLEGE OF ENGINEERING & TECHNOLOGY
08.2018 - 11.2022
INTERMEDIATE - MPC
LITTLE FLOWERS JUNIOR COLLEGE
06.2016 - 06.2018
Schooling -
St.Anthony’s High School
06.2006 - 03.2016