Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Samrat Cirisanagandla

___
Hyderabad

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Sales & e-commerce industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
16
16
years of post-secondary education
1
1
Language

Work History

Contact Center Specialist

HSBC
Hyderabad
03.2022 - 12.2022
  • Resolved concerns with products or services to help with retention and drive sales.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Assisted customers by answering questions and responding to inquiries.
  • Educated customers on company systems, form completion and access to services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Customer Service Specialist

24 7.[ai]
Hyderabad
07.2020 - 01.2022
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Education

B’tech (mechanical Engineering) - Mechanical Engineering

TKR COLLEGE OF ENGINEERING & TECHNOLOGY
Meerpet
08.2018 - 11.2022

Schooling -

St.Anthony’s High School
Himayathnagar
06.2006 - 03.2016

INTERMEDIATE - MPC

LITTLE FLOWERS JUNIOR COLLEGE
Uppal
06.2016 - 06.2018

Skills

Technical support

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Interests

GYM

TRAVELING

Music

Timeline

Contact Center Specialist

HSBC
03.2022 - 12.2022

Customer Service Specialist

24 7.[ai]
07.2020 - 01.2022

B’tech (mechanical Engineering) - Mechanical Engineering

TKR COLLEGE OF ENGINEERING & TECHNOLOGY
08.2018 - 11.2022

INTERMEDIATE - MPC

LITTLE FLOWERS JUNIOR COLLEGE
06.2016 - 06.2018

Schooling -

St.Anthony’s High School
06.2006 - 03.2016

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