Samrat Malhotra

USA school groups travel
Once marketer/sales person closes a sale, updating sales force with a specific file
number and begin working on itinerary
• Creating a payment plan
• Creating invoices
• Generating disclaimers
• Booking of vendors, hotels, bus, flights, attractions etc
• Updating the itinerary

• Booking, arranging trip specific requirements such as special allergy meals, timed attractions, performance tickets, instruments, security etc
•Working on trip from beginning to end in communication with the trip head and dealing with any issues which arises
• Files organization
• Handling contracts and cancellations

• Managing the day-to-day activities of the team
• Motivating the team to achieve organizational goals
• Maintaining a high level of company and campaign knowledge
• Demonstrating, understanding and complying with all legislative requirements
• Developing and implementing a timeline to achieve targets
• Delegating tasks to team members
• Conducting training of team members to maximize their potential
• Identifying development areas at an early stage and ensuring appropriate support is implemented
• Ensuring service and quality are kept in line with training key performance indicators (KPIs), behavioral competencies and skills
• Daily team huddles, Sharing MOM marking attendance, no shows/AWOLs management
• Team data reporting
• Break & Aux Usage managements, Supervisor Interface Console
• Team Rosters
• Daily evaluations and coaching with 20% per day target.
• DSAT Evaluations
• Sharing own campaign knowledge and experiences with new delegates, answering their questions efficiently and effectively in line with agreed training standards
• Responding to client needs, in terms of training and development, providing a range of different options, to determine the correct solution
• Analysing, creating synopsis & cascading feedback for all client escalations
• Regular sessions to bridge knowledge and skill gaps on floor.
• Grooming Sessions
• Quartile Analysis
• MBR Slide
• Behaviour Ratings
• Payroll Timesheets
• Holiday Planner
• Updates Management
• People Engagement Activity
• Weekly/Monthly Calibrations
• Monthly PKT
• Smart agreements, PAP
• Worked on Deep dive evaluations for voice deflections, DSAT & FCR
• Worked on creating and implement an action plan across floor to ensure reduction in incorrect deflections, DSAT and failed resolution surveys.
• Worked on managing a new LOB for Price Match since Sep'21, ensuring business data reporting, correct process, escalations, team handling, client targets and client communications.
• Worked on process client escalation, feedbacks ,conducting individual and team sessions & documenting.
• Communicating process challenges and analysing our scope areas
  Working on process improvement plans by actively communicating with everyone.
• Took lead in process related challenges & question to ensure problem are solved on time.

• USA school groups travel
• Once marketer/sales person closes a sale, updating sales force with a specific file number and begin working on itinerary
• Creating a payment plan
• Creating invoices
• GeneratIng disclaimers
• Booking of vendors, hotels, bus, flights, attractions etc
• Updating the itinerary
• Booking, arranging trip specific requirements such as special allergy meals, timed attractions, performance tickets, instruments, security etc
• Working on trip from beginning to end in communication with the trip head and dealing with any issues which arises
• Files organization
• Handling contracts and cancellations

• Remotely installation of MAC OS X, Iphone, Apple TV, Apple Watch
• Remotely troubleshooting issues of MACOSX, Iphone, Apple TV, Apple Watch
• Settings up new user accounts and profiles and dealing with password issues
• Providing support, including procedural documentation and relevant reports following diagrams and written instructions to repair a fault or set up a system
• Answering questions from customers and prospective customers about the features and capabilities of our software
• Communicating customer needs and wishes to our development and engineering staff
• Working continuously on a task until completion
• Documenting troubleshooting and problem resolution steps

• Responsible for all incoming chat from customers
• Handling all account , billing, tariff and information related queries
• Handling technical queries related to IOS, Android, Microsoft and Blackberry devices
• Retaining existing customers- Mapping their perceptions and requirements
• Handling customer information with security checks , guidelines and procedures

• Responsible for all incoming chat from customers
• Handling all account , billing, tariff and information related queries
• Handling technical queries related to IOS, Android, Microsoft and Blackberry devices
• Retaining existing customers- Mapping their perceptions and requirements
• Handling customer information with security checks , guidelines and procedures

• Ship maintenance
• LSA/FFA maintenance
• Deck work ( chipping, painting, grinding etc to maintain the general integrity of the Ship structure along with rope work )
• Berthing/unberthing procedures of the ship
• Pioltage operations
• Cargo operations ( tank cleaning, tank soundings, ballast etc )
• Portwork/ loading discharging operations
• ISPS watchkeeping
• Maintaining paperwork ( cargo operations, logs, safety checks, chartwork, inventories etc)
• Navigation COLREGS, Celestial Navigation, Bridge Equipments, Seamanship, Chartwork etc