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Samrat Mitra
Branch Manager
Kolkata
Summary
Dynamic Branch Manager with over 16 years of expertise in sales, marketing, and business development, consistently driving exceptional results. Proven track record of leading teams of 30+ employees to exceed branch targets while enhancing customer retention and profitability. Skilled in innovative marketing strategies, direct customer engagement, and CRM database management, with advanced proficiency in Excel and business generation. Recognized for outstanding leadership and communication skills, dedicated to fostering organizational growth and operational efficiency through effective recruitment and training of sales teams.
Overview
23
23
years of professional experience
1
1
Certification
4
4
Languages
Work History
Branch Manger
Superb Enterprises Pvt Ltd
12.2018 - Current
- Led a team of employees, promoting collaboration and teamwork to consistently meet and surpass branch objectives.
- Strengthened client relationships through strategic engagement, contributing to increased loyalty, and overall branch profitability.
- Initiated and executed sales and business development strategies, resulting in a noticeable growth in new client acquisitions.
- Oversaw daily branch operations, managing staff, and maintaining high standards of customer service to address a significant volume of client inquiries.
- Coordinated and conducted client visits, enhancing customer relationships, and deepening engagement through tailored interactions.
- Collaborated effectively with the head office and external partners, streamlining communication and improving cross-functional workflows.
- Prepared detailed sales and senior management reports, enhancing data quality, and supporting informed decision-making across branch operations.
- Handled direct customer interactions, both in person and via phone, ensuring timely resolution of inquiries, and maintaining client satisfaction.
- Maintained and updated CRM systems and databases, ensuring high levels of data integrity across all customer records.
- Improved document processing workflows for ITO attestation, enhancing efficiency, and ensuring compliance with regulatory standards.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Area Manager
Sarvatra Technologies Pvt. Ltd.
07.2017 - 11.2018
- Generating new leads from the open market and banks (RRB) for POS order acquiring and installation.
- Controlling the daily rollover of the Performance Ratio through calling and strong marketing activities.
- Developing and maintaining efficient & effective reporting systems (Google Sheet, Excel and Soft Wares) for tracking prospects from initial enquiry through to close & Acting as a role model for junior staff by setting high standards through personal behavior & actions.
- Partners problem Identifying and developing sustainable solutions at both strategic and tactical level.
- Even new strategic set up for Business growth controlled by myself to grow the productivity of entire process.
- Driving and managing the entire sales process targeting and Identifying the location of maximum output area at Kolkata and suburban for enhancing process.
- Identifying client problems and solutions.
- Maintaining daily tracker Performance basis, Area basis and Daily development basis.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
Business Development Executive
ANI Technologies Pvt. Ltd.
10.2016 - 06.2017
- TAXI Attachment (Old and New). Activate them.
- Controlling the Total Training system of partners and the CRM system to smooth the entire onboarding process.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Drove revenue growth, developing and executing robust sales plan.
Sales Manager
India Infoline Media & Research Service Ltd.
09.2014 - 02.2015
- Generating new business by leveraging existing relationships, prospecting, conducting market analysis, and launching campaigns, and recruiting, training, and developing new sales and marketing teams.
- Maximizing sales performance through delivering an exceptional customer experience, people management, and cost control.
- Identifying and developing sustainable relationships with key accounts at both the strategic and tactical levels.
- Increased sales revenue by developing and implementing effective sales strategies.
Development Manager
Star-Union Dai-ichi Life Insurance Co. Ltd.
01.2014 - 08.2014
- Sourcing Life Insurance Business.
- Negotiated contracts with vendors and service providers for cost-effective solutions that supported project requirements.
- Supervised team duties related to decision support and business intelligence for business users.
- Led team of 10+ developers in analysis and rebuild of software from conception through implementation.
Sales & Marketing Head
Casa Felice Realtors (Platinumone)
11.2010 - 01.2014
- Managed a high-performing sales team, ensuring consistent achievement of sales targets and quotas.
- Played a key role in the company''s strategic planning process by providing input on growth opportunities and potential challenges based on market analysis.
- Increased sales revenues by developing and implementing strategic marketing plans.
- Optimized sales processes, streamlining operations for improved efficiency and productivity.
Sr. Sales Manager
ICICI Securities Ltd.
06.2007 - 09.2009
- Responsible for new client acquisition and building relationship
- Connected with prospects through trade shows, cold calling and local-area networking.
- Sales of Demat, trading, and life insurance direct marketing.
Sales Manager
Bajaj Allianz Life Insurance Co. Ltd.
06.2002 - 05.2007
- Recruitment of agents and sourcing life insurance business.
Education
LL.B - Law
West Bengal State University
Kolkata, India08-2009
Diploma - Software Technology
CMC
Kolkata, India01-2022
Bachelor of Accountancy - B.Com
University of Calcutta
Kolkata, India 04.2001 -
Higher Secondary - 10 + 2
W.B.C.H.S.E.
Kolkata, India01-1997
Madhyamik - 10th
W.B.B.S.E.
Kolkata, India01-1995
Skills
- Sales and Marketing Management
- Branch operations management
- Business planning
- Communication and Interpersonal Skills
- Customer relationships
Strategic planning
- Influencing skills
- Staff management
- Proficient in CRM
- Advance Excel
- Coaching and mentoring
- Building relationships
Websites
Accomplishments
- Improved branch performance through effective team management and operational enhancements.
- Reduced customer complaints by implementing a streamlined service process, increasing customer satisfaction scores.
- Led my team, achieving consistent performance improvements and high employee retention.
- Successfully managed day-to-day branch operations, ensuring compliance with company policies and regulatory requirements.
- Introduced process improvements that enhanced efficiency and reduced overhead costs.
- Recognized as “Top Performing Branch” for satisfied clients, in Branch Review Performace from Clients.
Certification
Advance
Interests
Driving
Traveling
Learning New Skills
Public Speaking
Timeline
Branch Manger
Superb Enterprises Pvt Ltd
12.2018 - Current
Area Manager
Sarvatra Technologies Pvt. Ltd.
07.2017 - 11.2018
Business Development Executive
ANI Technologies Pvt. Ltd.
10.2016 - 06.2017
Sales Manager
India Infoline Media & Research Service Ltd.
09.2014 - 02.2015
Development Manager
Star-Union Dai-ichi Life Insurance Co. Ltd.
01.2014 - 08.2014
Sales & Marketing Head
Casa Felice Realtors (Platinumone)
11.2010 - 01.2014
Sr. Sales Manager
ICICI Securities Ltd.
06.2007 - 09.2009
Sales Manager
Bajaj Allianz Life Insurance Co. Ltd.
06.2002 - 05.2007
Bachelor of Accountancy - B.Com
University of Calcutta
04.2001 -
LL.B - Law
West Bengal State University
Diploma - Software Technology
CMC
Higher Secondary - 10 + 2
W.B.C.H.S.E.
Madhyamik - 10th
W.B.B.S.E.
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