Samrat Roy
Summary
Scrum Master Certified, Accomplished leader and profit driven management operations professional with proven track record of handling PMO operations through various stake holder meetings and by evaluating, developing, maintaining and implementing the highest level of product, technical and methodological support to the project teams. Continuously created, monitored and tweaked aspects of procedure for various projects and trained respective project teams across the organization on products, procedures and best practices to help operations go smoothly, complete on time, result in quality deliverables with a focus on improving the impact and effectiveness of program management, Resource and service management operations for successful completion of projects. Proactively coordinated with technical support teams to implement and provide support for various technology solutions. Received various recognitions for outstanding performance in service delivery.
Overview
9
9
years of professional experience
5
5
Certification
Work History
Senior Consultant
Capgemini Technology Services India Ltd
Kolkata
11.2021 - Current
- Hired to Capgemini’s Global Application Portfolio Management team to manage the Global application Portfolio in Service Now
- Managing the Global Applications portfolio and inventory in Service Now
- Reviewing the inventory application data with Application owner, Architecture team, Security team, and Data team and make sure the data is 100% complete and accurate
- Manage interface, business capabilities, Service, and server mapping relationship in Service Now
- Review Application portfolio roadmaps with architects and related Application owners
- Review Application status and Retirement Dates with the Archive & Decom team
- Preparing ADHOC reports for APM and Architecture team and Follow up as required
- Preparing Globalization Index and Evolution update reports for Monthly Balance Scorecard for Process Excellence team
- Preparing Monthly PowerPoint deck for the Monthly Leadership meeting
- Working with the Architecture Transformation team in various Transformation Program.
Senior Associate
PWC SDC
Kolkata
11.2020 - 11.2021
- Hired As Project & Resource Coordinator for US Tax team
- Initial review of work request before allocation to respective workflow
- Manage resource requests; advise managers on availability and set realistic resourcing expectations
- Build an understanding of resource skills, experience and work preferences
- Effective usage of resource pool by balancing individual desires and personal development plans with job /client needs
- Use feedback and reflection to develop self-awareness, personal strengths and address development areas
- Providing necessary access to different software and accounts to the project staff with the help of DMS, PReP, UiPath applications
- Delivering various reports to the leadership as per the project requirement
- Delegate to others to provide stretch opportunities and coach to help deliver results
- Develop new ideas and propose innovative solutions to problems
- Use a broad range of tools and techniques to extract insights from current trends in business area
- Review your work and that of others for quality, accuracy and relevance
- Share relevant thought leadership
- Use straightforward communication, in a structured way, when influencing others
- Able to read situations and modify behaviour to build quality, diverse relationships
- Uphold the firm's code of ethics and business conduct
- Coordinate with internal and external stakeholders like HC, recruitment, global mobility, learning & development, IT & compliance teams, finance for information gathering and smooth flow of business operations
- Working directly with US leadership on day-to-day operations works
- Evaluated and work with resources which increased the team productivity by more than 40%.
Associate Consultant
Capgemini Technology Services India Ltd
Kolkata
09.2015 - 10.2020
- Hired to Capgemini’s decentralised PMO team to evaluate, plan, design and execute technology workforce strategy objectives, financial management, space management, BCP and similar organization wide strategies
- Oversaw all the activities related to delivery management and helped program managers with reporting of financial and workload extracts
- Established a core set of best practices and standards or standard operating procedure (SOP) for all projects and eased the process of invoice coordination, reporting/MIS, operation and contractual reporting
- Consulted with project teams & stakeholders to evaluate the processes and sequence of operations (SOP) to uncover areas of improvements and optimise processes regularly to ensure these are in line with the project scope, timelines and client delivery expectations
- Coordinated with global mobility teams to forecast the staffing needs, deploy long term & short-term resources and ensured timely availability of resource utilization reports like timesheets, KPI evaluations sheets to respective project stakeholders
- Authored multiple knowledge articles, which illustrated the standard operating procedure (SOP) for various project execution teams and IT teams based across the globe
- Evaluated and trained resources which resulted in reduction of project costs and ad-hoc support requests by more than 45%
- Coordinated with internal and external stakeholders like HC, recruitment, global mobility, learning & development, IT & compliance teams, finance for information gathering and smooth flow of business operations
- Competent with Google Spreadsheets & Microsoft team for overall tracking on project progress in terms of resources, time and costs
- Successfully handled multiple project transitions with great focus on optimizing available resources to reduce the cost of operations and improve the efficiency of deliverables
- Developed various reports and dashboards for the leadership teams related to demand supply fulfilment, recruitment progress, utilization, status reports, project releases, revenue targets and actual, revenue leakages & fixation, training etc
- Proactively resolved various network or system related issues like password reset, user management on ITSM Incident Management Queue (ServiceNow).
Associate
One97 Communication Ltd (Paytm)
Kolkata
08.2014 - 05.2015
- Hired to ensure smooth on boarding of clients
- Coordinated with existing clients, internal and external teams to support them with various issues, enhancements and ensure smooth operations, profitability and usage of the product
- Followed the standard processes and best practices to on board clients online within stipulated timeframe
- Coordinated with service leadership team and respective departmental leaders to design and author strong vendor guidelines
- Trained clients from various industries on product catalogue management, transaction management and ensured smooth operations which resulted in improvement in customer satisfaction index by 84.5%.
Education
Master of Business Administration (MBA) -
Heritage Business School
01.2014
Bachelor of Commerce (B.com) -
Calcutta University
01.2011
Skills
- Project Management Office (PMO)
- Resource Staffing & Utilization
- Project Management
- Performance Management (KPI)
- Service management Optimization (SMO)
- Reporting & Dashboard (Tableau, Power BI)
- Scrum Master Certified
- IT Service Management (ITSM, ServiceNow)
- Operations Management
- Standard Operating Procedure (SOP)
- Process Improvement
- Contract Management & Invoicing
- Data Analytics (Alteryx)
- Application Portfolio Management
- MS Office
- Advanced Excel
- MS Power Point
- Alteryx (Analytics)
- Tableau
- Power BI
- ServiceNow
- ITSM
- Incident Management
- System administration
- Network administration
Certification
- Scrum Master Certified(SMC)-SCRUMstudy
- Prince2 Foundation & Practitioner (Project Management)-Axelos
- ITIL Foundation Certificate in IT Service Management – Axelos
- Connected Manager – Capgemini University & Harvard Business Publishing
- Tableau Desktop Professional – Udemy
- Alteryx – Udemy
- Project Management (Short Course)- eLearning College
- Power BI - Udemy
Timeline
Senior Consultant
Capgemini Technology Services India Ltd
11.2021 - Current
Senior Associate
PWC SDC
11.2020 - 11.2021
Associate Consultant
Capgemini Technology Services India Ltd
09.2015 - 10.2020
Associate
One97 Communication Ltd (Paytm)
08.2014 - 05.2015
Master of Business Administration (MBA) -
Heritage Business School
Bachelor of Commerce (B.com) -
Calcutta University
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