SAMREEN KOUSER

• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
• Organized displays to attract customers and promote sales.
• Handling bridal lehenga section as a VM
• Handling Stock Inward & Outward
• Handling Billing process

J.C & SR J.C Responsibility

• Greeted customers in person and on the phone, answered questions, and provided assistance.
• Tracked customer feedback from social media sites
• Utilized point-of-sale systems to process payments accurately and efficiently.
• Monitored stock levels of popular items throughout the day.
• Researched new products and trends to recommend to customers based on their needs.
• Participated in staff meetings to discuss strategies for improving customer service levels.
• Educated customers about proper care instructions for different types of jewelry pieces.
• Performed daily inventory management duties such as restocking shelves, organizing displays, and counting merchandise.
• Greeted customers and provided excellent customer service.
• Resolved customer complaints in a professional manner.
• Performed daily opening and closing procedures such as counting etc
• As an Organization Expectations throughout the year 2022-23 given the best Contribution to help them in a best result & Got Promoted from J.C. to Sr.J.C.

Throughout this journey of Senior Jc got a store 'Caratlane Malleshwaram Margosa' to perform as a 'Store Incharge' and performed well in Mid Versatile of 10th position in region with all the aspects of the parametres in the year 2023-24 and now

Got Promoted to Assistant Store Manager April-2024.

• Punctuality
• Responsible for arranging Cascade and taking briefing for each updated parameter
• Ensuring SOP compliance adherence across all parameters
• Handling the system as a cashier in a manager role.
• Excellent communication skills
• Building trust among colleagues
• Staffing and team management
• Problem-solving
• Planning and goal setting
• Providing the team with clear goals and ideas to achieve their numbers and company objectives
• Ensure the shift roster is maintained well
• Stock maintained
• Responsible as a team leader