Samrendra Singh
Manager, IT Business Analyst/ Technical Project Manager
Bengaluru
Summary
Professional Summary:
Results-driven Manager, IT BA / Technical Project Manager with 12+ years of experience in IT project delivery, technical business analysis, solution design, implementation and cross-functional leadership across Salesforce CRM & CPQ platforms. Proven expertise in Software engineering, Agile framework, Scrum methodologies and stakeholder engagement, with a strong track record of delivering complex projects on time and within budget. Adept at leading technical teams, managing end-to-end project lifecycles, and driving innovation across diverse domains including IT, Healthcare, and High-Tech. Brings a proactive mindset and a collaborative approach to building high-performing teams and scalable solutions.
Overview
12
12
years of professional experience
10
10
Certifications
Work History
Manager, IT BA /Technical Project Manager
Bluvium Technologies
Bangalore
08.2023 - Current
- 12+ years of experience in IT Implementation, Business Analysis, System Design, and Technical Project Management across Healthcare, Data Security, and Information Technology domains.
- 7+ years of hands-on expertise in Salesforce CRM, CPQ, and Sales Cloud, including solution architecture, configuration, customization, and deployment.
- Experience leading a team size of 12
- Proven track record of delivering enterprise-wide Salesforce CPQ implementations, ERP integrations (e.g., NetSuite), and automation initiatives with a focus on DevOps, QA Automation, and Technical Debt Reduction.
- Led cross-functional Agile teams including Developers, Business Analysts, QA Engineers, and Solution Architects across multiple concurrent projects using tools such as JIRA, Confluence, Slack, and Asana.
- Directed end-to-end Agile project lifecycles, including sprint planning, backlog grooming, daily stand-ups, and cross-team coordination to ensure timely and budget-aligned delivery.
- Applied hybrid project management methodologies (Agile + Waterfall) for phased rollouts and complex stakeholder environments.
- Facilitated stakeholder engagement sessions to capture business requirements, develop project scope, and translate them into actionable technical solutions and project plans.
- Created and maintained BRDs, FRDs, user stories, acceptance criteria, and solution designs, ensuring complete traceability and testability throughout the lifecycle.
- Led UAT, functional testing, and smoke testing, ensuring high-quality deliverables aligned with business goals and compliance standards.
- Proactively conducted risk assessments, developed mitigation strategies, and managed issue triaging and SLA compliance to maintain project health.
- Championed process improvements, implemented best practices, and enhanced team productivity, scalability, and operational efficiency.
- Delivered accurate and timely project status reports, KPIs, and delivery metrics to senior leadership, enabling informed decision-making.
- Recognized for strong leadership, mentorship, and the ability to drive team engagement, resolve conflicts, and maintain a high-performance culture.
- Known for excellent communication skills and experience managing global stakeholders, ensuring high levels of customer satisfaction and long-term client relationships.
- Technically adept in overseeing complex engineering initiatives and aligning them with architecture standards, even without hands-on coding.
Senior Lead Engineer ( IT BSA)
Brillio Technologies Pvt. Ltd.
07.2021 - 05.2023
- Experience working on Salesforce/Salesforce CPQ Project, Business Analysis, Business System Analysis, Administration, Customization and Configuration, Production support, NPI, Solution Design, Functional Testing, Project Management,
- Experience into Project Management(Scheduling, Execution, Time, Cost, Quality, Progress Tracking and Risk estimation) and Scrum Master
- Experience leading a team size of 7
- Have conducted calls with internal and external stakeholders to identify the key personas(roles) and resources required for the project success, visibility, and influence
- Experience into Sprint Planning, Deployment and Release Management , Preparing release documents for the Salesforce Roadmap projects
- Experience working with cross functional teams for the tools integrated with Salesforce Worked on to improve the system process to increase the team performance and to adhere with the recommended project guidelines
- Experience in enabling high performance effective operation of Agile teams to make them Self Organized and Managed, Facilitating the teams progress towards team goals by eliminating impediments
- Experience in facilitating the agile ceremonials like Sprint Planning,
Program Iteration Planning, Daily Standup, Iteration retrospective.
Managing the cross-functional project dependencies and gap analysis. - Expertise in Requirement gathering and documentation of solutions within the team's Agile management tool, assisting in creating and managing the backlog
- Worked with other business systems analysts, product owner and internal business stakeholders to refine requirements and translate business needs into optimal system solution design
- Experience in creating the user stories and acceptance criteria for the requirement.
- Worked on feasibility studies, functional/technical gap analysis and
mapping the business requirements to a solution design - Worked on Salesforce CRM and CPQ data management and
maintenance, used data management tools like Data Loader - Worked on NPI, a new product/SKU's launch projects from project
inception phase to Go Live of SKU's - Worked on to support and coordinate with business team on UAT phase for RoadMap and NPI projects.
- Performed QA test case review and UAT testings when team needed
support - Worked on to troubleshoot production support incidents.
- Worked on Salesforce CPQ Objects and Data Model, Product Rule, Price
- Rule, Discount Schedule, Product Bundle, Quote template, Service Contract, Renewal, and Amendment business process
- Experience into SFDC Administrative tasks like creating profiles, roles, users, page layouts, validation rules, approvals, workflow rule, Process Builder, reports, dashboards, Deployment through Change Set.
- Experience in Software Development life cycle (SDLC), Agile and Scrum
environment
Application Development Team Lead
Accenture
Bangalore
03.2021 - 07.2021
- Experience working on Salesforce and Apttus CPQ Administration and Solution Design, Business System Analysis
- Worked on Project Management, Scrum Master and sprint planning , Sprint retrospective and review along with release management
- Experience leading a team size of 5
- Driving daily scrum meeting and project status call.
- Proactively interacting with business stakeholders to understand Salesforce requirements and subsequently translate them into functional/technical user stories for the Salesforce developers
- Experienced in Salesforce Lightning version, Sales Cloud, and solution design, solution architecture and proof of concepts process
- Experienced in SFDC Administrative tasks like creating profiles, roles, users, user permission sets, page layouts, validation rules, sharing rules, approvals, workflow rule, Process Builder, reports, dashboards, Deployments, and basic developments Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the role hierarchy
- Have knowledge of Salesforce APIs , Apex, Apex Trigger, Visualforce, SOQL
- Have worked on to review technical/functional approach for the developers and providing sign off on the enhancements
- Have worked on Service Now and Jira tools for Dev and Support task
- Facilitating client workshops Working with other teams across Accenture, our client and Salesforce themselves
Senior Solution Design Analyst
Cerner Healthcare Solution India Pvt. Ltd
Bangalore
02.2017 - 03.2021
- Experience working on Salesforce CRM/CPQ Solution Design, Business requirement Analysis, Business Process, Implementation, Configuration, Functional testing
- Project Management(Scheduling, Time and Cost, Progress Tracking and Monitoring), Sprint Planning, Requirement Grooming
- Experienced in driving the scrum meetings and co-ordinate with Agile teams in executing the enhancements/ features to fulfill the business needs
- Have led and mentored a team, size of 6
- Experienced in Salesforce Lightning experience, Sales Cloud, and solution design, solution architecture roadmap and proof of concepts process
- Worked on to write User stories and Acceptance criteria, Requirement gathering and documentation of solutions within the team’s Agile management tool, assisted in creating and managing the backlog
- Have interacted and guided internal business stakeholders and developers on Salesforce CRM and CPQ best practices to be followed
- Have worked with business systems analysts and other business stakeholders to refine requirements and translate business needs into optimal system solution design
- Have worked on to review technical and functional approach for the developers and providing sign off on the code review and enhancements.
- Experienced in Salesforce CPQ Objects and Data Model, Product Rule, Price Rule, Discount Schedule, Product Bundle
- Experienced in SFDC Administrative tasks like creating profiles, roles, users, page layouts, validation rules, approvals, workflow rule, Flow
- Builder, Process Builder, reports, dashboards, Deployments, and basic developments
- Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the role hierarchy
- Have knowledge of Apex, Apex Trigger, Visualforce, SOQL
- Have prepared Test Plan and Strategy, User Acceptance Testing Scenarios
- Have prepared User Acceptance Testing Scripts, Scenarios and Business Process flows to be used in UAT sessions/testings
- Have performed salesforce change set deployment and coordinated on UAT testing for design and enhancements for the releases
- Good Interpersonal skills, commitment, result oriented, hard working with a quest and zeal to learn new technologies
- Worked on preparing end-user documentation and conducting end-user training
- Attended/conducted daily scrum meeting and stand-up calls for updates with US team
- Worked on software development by following the Agile methodology and tasks, roles involved in the process
- Managing project task via JIRA, Assigning JIRA to team, looking into the priority of JIRA and its execution
Senior Analyst, Operations Support
Oracle India Pvt. Ltd
Bangalore
10.2013 - 01.2017
- Business analysis, Sales Process review and enhancement, UAT testing for Oracle CPQ Cloud and Order Management (Oracle AppsR12) Co-ordination with business/sales team for Oracle Apps R12(OM)
- Have worked on Oracle CPQ requirement gathering and discussion, writing user stories and acceptance criteria.
- Interacting with internal (India) and external stakeholder (North
- America) for the business requirement gathering
- Have prepared User Acceptance Testing Scripts, Scenarios and
- Business Process flows to be used in UAT sessions
- Have performed UAT/manual testing for the design and enhancements for the releases
- Have worked closely with Global Release Management Team and Development/application teams during issue troubleshooting until closure providing updates to all involved parties
- Being a SME for the global Quote to Order process and CPQ, worked as a mentor for new joiners/trainees of the regional CPQ/OM teams
- Worked on software development life cycle and business process management such as waterfall and Agile methodology and tasks, roles involved in the process
- Engaged with project stakeholders, GPOs (Global Process Owner),
- GFEs (Global Functional Experts) and Oracle Application Lab (OAL
- North America) DevOps Team for review of functional and technical design and obtaining approval
- Plan, design and implement effective business process improvements, desk manual review and making it up to date
- Prepared report on monthly and quarterly data for stakeholder and senior management
- Executing process audit and sharing the QA report across the business team
- Performing RCA and CAPA for audit and system issues
Order Management Analyst
Primus Global Technologies ( On Contract with Oracle India Pvt)
Bangalore
12.2012 - 10.2013
- Order Management (Oracle App R12), Business process analysis, Data Analysis and reporting
- Manual Testing, Functional testing and UATs
- Requirement gathering and analysis, working closely with development team to work on the declartive enhancements
- Interacting with internal (India) and external stakeholder (North America) for requirement gathering
- Attending calls for UAT status and update
- Reporting on monthly and quarterly data to stakeholder and senior management
- Executing process audit and sharing the same across the business team
- Performing RCA and CAPA for audit and system issues
Skills
Salesforce CPQ, Sales Cloud, Salesforce Administration
Declarative Development: Workflows, Process Builders, Validation Rules, Security Settings ; CPQ Configuration: Product Rules, Price Rules, Discount Schedules, Bundles, Quote Approvals , CPQ Objects: Opportunity, Quote, Contract, Renewal, Amendment
Salesforce Tools: Data Loader, SOQL, Change Set Deployment ; Apex, Visualforce, Lightning Components (basic familiarity)
ERP Integration: NetSuite
Business Analysis: BRD, FRD, Gap Analysis, User Stories, Acceptance Criteria, Functional Testing
Agile Methodologies: Scrum, Sprint Planning, Grooming Sessions
Technical Project Management, Team Handling, Stake Holder management, IT Delivery
Project Management & BA Tools: JIRA, Asana, ServiceNow, BMC Remedy, Confluence, Lucidchart, Figma ,MS Office
Product Management Tools: PIM, Riversand
Agile KPI's : Velocity, Sprint Burndown Chart, Epic / Release Burndown Chart, Team Capacity, Team Happiness (Internal team Happiness Metric)
Certification
Salesforce Certified Admin( ID: 20991883 )
Additional Information
- Brillio Special Awards 2022 for Project Delivery
- Cerner STAR award for the outstanding support for business on CPQ issue resolution
- Cerner Turn Maker award for Driving the the Salesforce CPQ project successfully and zero error Go Live
- Awarded by YAR (you are recognized) award for the outstanding performance for the Oracle Order Management Team
- Awarded by Oracle R&R (raise to revenue) award
- Nominated & participated for Oracle “Train the Trainers” program & certified successfully
Education
- Post-Graduation: MCA ( Hitkarni College of Engineering and Technology, Jabalpur, MP Rajiv Gandhi Technical University Bhopal, Madhya Pradesh 76.70% 2011)
- Graduation: BCA (Raj Narain College, Hajipur Babasaheb Bhimrao Ambedkar Bihar University Muzaffarpur, Bihar, 63.50% 2007)
- Intermediate: PCM (Raj Narain College, Hajipur Bihar Intermediate Education Council Patna, Bihar 63.60% 2003)
- Matriculation: 10th ( Shiv Sagar Vidya Mandir Bihar School Examination Board Patna, Bihar 63.86% 2001 )
Timeline
Salesforce Certified AI Associate (ID: 5810909)
03-2025
Salesforce Certified AI Specialist (ID: 5811807)
03-2025
Certified ACCELQ Automation Engineer (Ledger ID: 493db38b689)
12-2024
ITIL® v4 Foundation Certificate in IT Service Management (ID: GR671674308SS)
07-2024
Salesforce Certified Business Analyst (ID: 4205174)
03-2024
Manager, IT BA /Technical Project Manager
Bluvium Technologies
08.2023 - Current
Certified Scrum Master CSM® (ID: 001508546)
04-2023
Salesforce Certified Associate(ID: 3349099)
04-2023
Salesforce Certified Sales Cloud Consultant(ID: 2159794 )
05-2022
Salesforce Certified CPQ Specialist(ID: 2292870)
03-2022
Senior Lead Engineer ( IT BSA)
Brillio Technologies Pvt. Ltd.
07.2021 - 05.2023
Application Development Team Lead
Accenture
03.2021 - 07.2021
Salesforce Certified Admin( ID: 20991883 )
02-2020
Senior Solution Design Analyst
Cerner Healthcare Solution India Pvt. Ltd
02.2017 - 03.2021
Senior Analyst, Operations Support
Oracle India Pvt. Ltd
10.2013 - 01.2017
Order Management Analyst
Primus Global Technologies ( On Contract with Oracle India Pvt)
12.2012 - 10.2013
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