Hi, I’m
Samriddhi Kasera
Customer Support Specialist | International Relationship Manager
Indore
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Experienced in delivering top-tier customer support for MasterCard, driving international sales as a senior executive, and fostering strong relationships as an international relationship manager. Combining a tech-savvy mindset with exceptional communication skills, I excel in understanding diverse cultures and crafting impactful strategies to engage clients worldwide. My passion for excellence, combined with proven leadership, fosters collaborative teams that consistently surpass targets and achieve exceptional results. Seeking an opportunity to leverage this diverse skill set and global expertise in an innovative organization poised for growth.
Overview
3
years of professional experience
Work History
Renaissance UniversityIndore
International Relationship Manager
01.2023 - Current
Job overview
- Manage international clients, partner institutions, and associations, fostering academic collaborations and exchange programs.
- Develop and nurture a global network of key influencers, government officials, and industry leaders.
- Lead talent acquisition efforts for international staff and faculty to enhance the university's academic environment.
- Conduct research to identify opportunities for new international programs and partnerships, aligning them with academic goals.
- Drive admissions growth through targeted marketing strategies for attracting top-tier international students.
- Oversee budget allocation for international relations activities, optimizing resources for maximum outcomes.
Caption CallIndore
Customer Service Representative
08.2022 - 01.2023
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Signal Experts Indore
Senior Sales Executive
01.2022 - 07.2022
Job overview
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Utilized multiple marketing strategies to improve profitability.
- Prospected leads, scheduled meetings and converted targets into customers.
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Effectively communicated the company's value proposition to international clients, showcasing how our solutions address their specific needs and pain points.
- Awarded "Top Sales Performer of the quarter" for exceptional dedication, leadership, and outstanding results in driving international sales.
MasterCard, teleperformanceIndore
Customer Support Executive
12.2020 - 12.2021
Job overview
- Listened to customers' questions and concerns to provide answers or responses.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Offered free products or services to pacify irate or unsatisfied customers.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
Graduate School of Business Indore
Bachelor of Commerce(Hons) from Commerce
06.2017 - 2020.05
Queens' College Indore
Higher Secondary
04.2016 - 2017.05
Skills
Customer-Centric Approach
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Timeline
International Relationship Manager
Renaissance University
01.2023 - Current
Customer Service Representative
Caption Call
08.2022 - 01.2023
Senior Sales Executive
Signal Experts
01.2022 - 07.2022
Customer Support Executive
MasterCard, teleperformance
12.2020 - 12.2021
Graduate School of Business
Bachelor of Commerce(Hons) from Commerce
06.2017 - 2020.05
Queens' College
Higher Secondary
04.2016 - 2017.05
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