Samridhi Chadha
Gurugram
Summary
Leadership & Team Management
- Managed and mentored a 30+ member team, consistently delivering 100%+ of performance targets across multiple portfolios.
- Built and scaled the Gurugram Healthcare Specialized Team, contributing over 50% of Americas revenue and task volume.
- Launched and led an end-to-end execution team for long-tail growth accounts, exceeding YoY growth targets by 30% through strategic account management and project optimization.
Operational Ownership & Strategic Delivery
- Collaborated with senior stakeholders to align training, quality, and delivery with broader business goals.
- Team members ranked in the top 5 globally, reflecting strong performance leadership and delivery discipline.
- Designed data-driven target-setting frameworks using historical performance insights; built advanced Excel models and automated Looker dashboards, streamlining reporting and eliminating manual processes.
- Directed recruitment, onboarding, and training for the largest campus hire batch, implementing structured ramp-up programs to ensure seamless transitions and productivity alignment.
Business Development & Pre-Sales
- Drove proposal development, consultative sales, and targeted outreach at SmartAnalyst and Exevo.
- Expanded pipelines across EU, US, and APAC by mapping client needs to tailored research and consulting offerings.
Overview
15
15
years of professional experience
Work History
Senior Manager Operations, Client Solutions
Gerson Lehrman Group
Gurugram
01.2023 - Current
- Spearheaded day-to-day operations for a 30+ member client service team, enhancing productivity and performance by implementing standardized KPIs, and streamlining workflows.
- Leveraged Looker dashboards to translate complex data insights into operational improvements and facilitate leadership decisions.
- Championed a culture of operational excellence by mentoring team members, reinforcing client-first practices, and deploying result-oriented initiatives that elevated service standards and process consistency.
- Collaborated with senior stakeholders to align client experience initiatives with broader business objectives, ensuring seamless integration across training, performance, quality control, and operational delivery frameworks.
- Architected cross-functional operations covering recruitment, training, and stakeholder engagement, executing India-focused strategies to boost account growth and ensure service differentiation.
Team Manager Operations, Client Solutions
Gerson Lehrman Group
Gurugram
08.2021 - 01.2023
- Directed high-performing team of 8+ client service professionals, generating over 50% of regional revenue through exceptional engagement and delivery excellence.
- Architected transformative training and onboarding programs, enhancing team performance and service standards.
- Architected and led training, onboarding, and capability-building programs, significantly elevating team performance, strengthening service standards, and fostering a culture of continuous improvement, compliance, and strategic accountability.
- Championed operational excellence through workflow optimization, and spearheading process innovations that elevated service quality and delivery outcomes.
- Developed robust performance measurement frameworks, delivering insights through data-driven dashboards and BI reports.
Deputy Manager Business Development Support
Smart Analyst (Now Putnam Associates)
Gurugram
01.2016 - 07.2021
- Advanced sales strategies across EU, US, and APAC by aligning client needs with SmartAnalyst’s consulting and syndicated offerings, leading to expanded engagement pipelines and a marked increase in business acquisition outcomes.
- Translated client challenges into solution opportunities by mapping business insights to SmartAnalyst’s portfolio, significantly boosting acquisition metrics through tailored service positioning and consultative engagement.
- Developed and routinely enhanced a detailed database capturing client names, therapy area focus, functional roles, and prospect attributes to enable data-driven targeting and strategic account development.
- Executed high-impact marketing initiatives—including email campaigns, channel engagement, industry events, and reference-led outreach—to elevate brand positioning and drive consistent traction for syndicated products.
- Collaborated with Project Management teams to deliver compelling sales materials such as case studies, custom decks, and proposals, strengthening the firm’s consultative value and advancing business development efforts.
Pre-Sales Team Lead
exevo India Pvt. Ltd. (A Moody's Subsidiary)
New Delhi
01.2013 - 06.2014
- Commanded the proposal lifecycle for Business Research Services at Exevo, managing each stage from lead assessment to final delivery with strategic precision, ensuring client alignment and competitive positioning throughout.
- Combined cross-functional collaboration with market research to architect custom-fit proposals, converting client expectations into value-driven solutions that strengthened the firm’s consultative edge.
- Calibrated bid schedules, pricing matrices, and internal review checkpoints, consistently maintaining submission timelines and delivering meticulously crafted proposals that matched scope and compliance benchmarks.
- Engineered tailored business presentations on demand, arming the sales team with client-relevant content that deepened engagement and enhanced conversion during critical opportunity cycles.
- Balanced analytical depth with commercial storytelling by embedding technical clarity and business logic into each proposal, translating complex service offerings into compelling, client-focused narratives.
Senior Associate Business Development
Netscribes
Mumbai
12.2010 - 12.2012
- Steered comprehensive sales initiatives targeting Business Research and Knowledge Process Outsourcing services, successfully converting numerous prospects into active accounts and consistently expanding the client base.
- Participated in multiple industry events, exhibitions, and conferences throughout India, engaging with potential clients directly and leveraging these opportunities to identify new business prospects.
- Conducted in-depth research within the relevant domain alongside event participation, uncovering additional opportunities and strengthening the overall sales pipeline for the organization.
- Cultivated meaningful connections with prospective clients through continuous engagement at events and follow-up communications, effectively positioning tailored solutions to meet their needs.
- Executed strategic outreach by combining field presence with analytical research, significantly increasing lead generation effectiveness and accelerating the conversion rate of potential clients.
Education
MBA - Market Research And Data Analytics
Mudra Institute of Communication
Ahmedabad06-2015
Post Graduate Diploma in Management - Marketing
Balaji Institute of Telecom & Management
Pune06-2009
Bachelor of Engineering - Electrical Engineering
Mumbai University
Mumbai06-2007
Timeline
Senior Manager Operations, Client Solutions
Gerson Lehrman Group
01.2023 - Current
Team Manager Operations, Client Solutions
Gerson Lehrman Group
08.2021 - 01.2023
Deputy Manager Business Development Support
Smart Analyst (Now Putnam Associates)
01.2016 - 07.2021
Pre-Sales Team Lead
exevo India Pvt. Ltd. (A Moody's Subsidiary)
01.2013 - 06.2014
Senior Associate Business Development
Netscribes
12.2010 - 12.2012
MBA - Market Research And Data Analytics
Mudra Institute of Communication
Post Graduate Diploma in Management - Marketing
Balaji Institute of Telecom & Management
Bachelor of Engineering - Electrical Engineering
Mumbai University
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