Hi, I’m
Samrin Shafiq Ahmed Dahaan
Mumbai
Summary
Knowledgeable Account Administrator with solid background in account management and administration. Successfully managed client accounts, ensuring smooth operations and high levels of satisfaction. Demonstrated expertise in financial tracking and client communication.
Professional online sales specialist with strong track record in e-commerce and digital marketing. Efficient in inventory management, customer service, and market trend analysis. Known for exceptional teamwork and adaptability in fast-paced environments. Reliable and results-driven, with focus on optimizing sales strategies and enhancing customer experience.
Proactive Senior Customer Service Associate with extensive experience in account management and process improvement. Successfully streamlined operations and reduced discrepancies, ensuring regulatory compliance and customer satisfaction. Skilled in troubleshooting, live chat support, and collaboration with cross-functional teams to drive organizational goals.
Overview
5
years of professional experience
Work History
IStep Learning Institute
Account Administrator
06.2019 - 03.2020
Job overview
- Oversaw account transitions during mergers or acquisitions, ensuring seamless integration into existing systems without disruption to client services.
- Streamlined account management processes by implementing efficient organizational systems.
- Monitored client accounts for potential issues, proactively addressing concerns before they escalated.
- . Addressed internal audit findings by implementing corrective actions within the account administration department.
- . Participated in process improvement initiatives, helping to create a more efficient and accurate account administration function.
- Reduced invoice discrepancies through diligent review and reconciliation of accounts.
- Maintained accurate records and documentation, ensuring compliance with relevant regulations and policies.
- Collaborated with cross-functional teams to support the achievement of company goals.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
Self-employeed
Online Reseller
10.2020 - 06.2022
Job overview
- Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
- Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
- Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
- Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
- Analyzed market trends to identify high-demand products, strategically adjusting product offerings to maximize revenue potential.
- Resolved disputes professionally by mediating between buyers and sellers when necessary, preserving the reputation of the online store.
- Increased customer satisfaction by providing timely and accurate responses to inquiries regarding products and sales.
Teleperformance
Senior Customer Service Associate
07.2022 - Current
Job overview
- Promoted a culture of continuous improvement within the team by regularly soliciting feedback from colleagues on best practices for enhancing performance.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
- Greeted customers and listened closely to problems described to determine solutions.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Established positive relationships with customers through personalized interactions and genuine concern for their needs.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Reduced call wait times by optimizing workflows and resource allocation within the customer service department.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Tailored communication style according to diverse customer demographics and preferences while maintaining an empathetic tone.
Education
St Sebestians High SchoolMumbai, India
Secondary School Certificate Examination from 10th Class
03-2014
University Overview
- Final Grade: 60%
Shree Sanatan Dharam Vidyalaya & Jr. CollegeMumbai, India
Higher Secondary Certification Examination from 12th Std
02-2016
University Overview
- Final Grade: 62.15%
VES College of Arts, Science & CommerceMumbai
Bachelor in Financial Marketing from Accounting And Finance
05-2019
University Overview
- 6.21 out of 10.00 GPA/CGPA
- Final Grade: 62.12%
Skills
- Live chat support
- Complaint resolution
- Returns and exchanges
- Email management
- Professionalism
- Accounts receivable management
- Accounts payable management
- Cost accounting
- Month-end closing
- Financial statement preparation
- Problem-solving abilities
- Troubleshooting
Languages
English
Advanced (C1)
Urdu
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Additional Information
Computer Skills:
· Windows OS: WINDOWS 365
· Packages: MS - word, MS- Excel, Power point
· Internet: E-mail & Web Browsing
Computer Skills
· Windows OS: WINDOWS 365
· Packages: MS - word, MS- Excel, Power point
· Internet: E-mail & Web Browsing
Personal Information:
Father’s Name: Mr. Shafiq Ahmed Dahaan
Date of Birth: 6th January 1999
Gender: Female
Marital Status: Unmarried
Religion: Islam
Nationality: Indian
Passport Details
· Passport Number: R4089232, Place of Issue: Mumbai, Maharashtra, India.
· Date of Issue:18/08/2017, Date of Expiry: 17/08/2027
Declaration
I strongly feel my talents and experiences could be maximized at wider level.
The above stated information is true to the best of my knowledge and belief.
Date: 6th November 2024
Place: Mumbai, India.
Timeline
Senior Customer Service Associate
Teleperformance
07.2022 - Current
Online Reseller
Self-employeed
10.2020 - 06.2022
Account Administrator
IStep Learning Institute
06.2019 - 03.2020
St Sebestians High School
Secondary School Certificate Examination from 10th Class
Shree Sanatan Dharam Vidyalaya & Jr. College
Higher Secondary Certification Examination from 12th Std
VES College of Arts, Science & Commerce
Bachelor in Financial Marketing from Accounting And Finance
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