SAMRUDDHI HUMBE
MUMBAI
Summary
Seasoned Operations Manager and talented leader with 19 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
Work History
Assistant Manager - Operations
BOB FINANCIAL SOLUTIONS LTD
12.2003 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Bachelor Of Commerce -
Mumbai University
Credit Card For Bankers And JAIIB -
INDIAN BANK ASSOCIATION
Skills
- Staff Management
- Policy and Procedure Implementation
- Interpersonal Communications
- Microsoft Office Expertise
- Performance Monitoring and Evaluation
- Customer Relationship Management
- Assignment Delegation
- Employee Relations
- Operation Monitoring
- Invoice Processing
- Superb Time Management Skills
- Resource Coordination
- Regulatory Compliance
- Team Leadership
- Data Evaluation
Timeline
Assistant Manager - Operations
BOB FINANCIAL SOLUTIONS LTD
12.2003 - Current
Bachelor Of Commerce -
Mumbai University
Credit Card For Bankers And JAIIB -
INDIAN BANK ASSOCIATION
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