Samruddhi Wakkar
Dubai
Summary
Highly motivated Logistics Executive with extensive experience executing efficient transportation of shipments and meeting customer demand while minimizing costs. Strengths include freight sales, carrier price negotiation and training. Provides strong and supportive leadership to work in team environment. Proficient materials handling, logistics and warehouse operations specialist, skilled in movement of hazardous and special cargo in overseas mission-essential logistics operations. Computer-savvy and results-driven with skills in using material management software programs and databases for inventory control and logistics management. Personable and excellent communicator, works collaboratively with peoples of diverse cultures. Motivated to meet deadlines, work independently and make decisions within assigned scope of responsibility. Possessing current Secret security clearance. Reliable Logistic Officer with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.
Overview
11
11
years of professional experience
Work History
Logistics Officer
PG Sealings Technologies
Dubai
02.2021 - Current
- Coordinated and monitored supply chain operations to ensure timely delivery of goods.
- Developed strategies for efficient distribution of products based on customer requirements.
- Identified areas for improvement in the logistics process, such as cost reduction and enhanced customer service.
- Maintained accurate records and documentation related to shipping activities.
- Ensured compliance with all applicable regulations and laws concerning transportation, storage, and safety of goods.
- Established relationships with vendors, carriers, and other stakeholders in the logistics industry.
- Negotiated contracts with third-party providers for transportation services.
- Monitored inventory levels to ensure adequate supplies were available when needed.
- Managed warehouse staff performance and provided guidance on best practices for efficient operations.
- Analyzed data from various sources to identify trends in order fulfillment processes.
- Created reports detailing key performance indicators related to logistics operations.
- Optimized routes to reduce costs while ensuring timely deliveries.
- Planned shipments according to customers' needs and specifications.
- Implemented quality control measures to ensure accuracy of orders prior to shipment.
- Reviewed invoices from suppliers, carriers, and other parties involved in the logistical process.
Front Desk Officer
Ritz Carlton
Dubai
12.2017 - 05.2020
- Greeted customers and visitors in a friendly, professional manner.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Completed financial audits on scheduled basis.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Provided concierge services for guests.
Front Desk Executive
Ritz Carlton
Bangkok
07.2016 - 06.2017
- Greeted and welcomed customers in a friendly manner.
- Maintained an accurate inventory of office supplies.
- Coordinated with various departments to ensure smooth operations.
- Monitored visitor access to secure areas of the building.
- Organized incoming mail, packages, and deliveries promptly.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Communicated safety processes and procedures with customers during emergencies.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Welcomed large volume of guests and improved overall customer service.
- Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
- Educated guests regarding important property information and directions to different hotel areas.
- Supervised daily operations of hotel front desk in absence of manager.
Front Desk Executive
Ritz Carlton
Singapore
11.2014 - 05.2016
- Scheduled appointments for clients and customers.
- Prepared daily reports on customer inquiries, complaints, or comments.
- Handled cash transactions accurately and efficiently.
- Provided administrative support to staff members.
- Performed data entry tasks into computer systems as needed.
- Verified identification when necessary for security purposes.
- Created new accounts for customers in the company database system.
- Organized incoming mail, packages, and deliveries promptly.
- Collaborated with other departments to complete special projects.
- Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
Front Office Trainee
The Princess
Kuala Lumpur
10.2012 - 10.2014
- Greeted customers and answered inquiries in a friendly and professional manner.
- Assisted with check-ins and check-outs, as well as providing additional services to guests.
- Provided customer service support for the front office staff.
- Processed payments for room reservations and other transactions.
- Maintained an organized filing system of guest information and records.
Education
BHM - Hospitality
Kohinoor College of Hotel Management
Dadar06.2010
HSC -
National College
Bandra06.2007
SSC -
St Paul's Convents High School
Parel06.2005
Skills
- Mission Coordination
- Logistics Execution
- Engineering Team Support
- Logistics Functions
- Logistics Management
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Malayalam
Beginner (A1)
A1
Gujarati
Elementary (A2)
A2
Timeline
Logistics Officer
PG Sealings Technologies
02.2021 - Current
Front Desk Officer
Ritz Carlton
12.2017 - 05.2020
Front Desk Executive
Ritz Carlton
07.2016 - 06.2017
Front Desk Executive
Ritz Carlton
11.2014 - 05.2016
Front Office Trainee
The Princess
10.2012 - 10.2014
BHM - Hospitality
Kohinoor College of Hotel Management
HSC -
National College
SSC -
St Paul's Convents High School
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