Samruddhi Mete
Liverpool
Summary
Responsible and dedicated Customer Service Assistant with proven multitasking and organizational skills. Proficient operating in fast-paced environment to coordinate paperwork, process payments and complete orders. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Account Manager and Data Entry
Radhamohan Processors
09.2023 - Current
- Collated and organized data entry documents into filing systems for easy access.
- Updated and maintained more than 100 customer's information, documents and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Customer Service Assistant
Arc Hospitality
10.2022 - 08.2023
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Betting Operator
Aintree Racecourse
04.2023 - 04.2023
- Accepted customer payments for tickets and issued papers for admission to events.
- Helped customers make product and service selections among range of options.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
Betting Operator
Cheltenham Racecourse
03.2023 - 03.2023
- Consistently demonstrated best practices and conformance to company standards and safety regulations.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Checked notes carefully to spot counterfeit currency.
Intern
Radhamohan Processors
04.2021 - 06.2021
- To conduct research on Export management in Textile Industry.
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
- Inspected products and services to comply with quality standards.
Account Manager Intern
Radhamohan Processors
03.2020 - 02.2021
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Developed and maintained databases to store customer information.
- Used computer software to store and retrieve data.
Education
Master of Science - International Business Management
University of Liverpool
Liverpool 09/2022 -
Bachelor of Business Administration - Management
Sanjay Ghodawat University
Kolhapur 06/2019 - 04/2021
Skills
- Customer Service
- Communications
- Public Speaking
- Teamwork
- Leadership
- Detail-Oriented
- Employee Relations
- Strategic Planning
- Microsoft Office Suite
- Ability to perform under pressure
- Creative thinking
- Effective Management Skills
- Passionate about work
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Account Manager and Data Entry
Radhamohan Processors
09.2023 - Current
Betting Operator
Aintree Racecourse
04.2023 - 04.2023
Betting Operator
Cheltenham Racecourse
03.2023 - 03.2023
Customer Service Assistant
Arc Hospitality
10.2022 - 08.2023
Intern
Radhamohan Processors
04.2021 - 06.2021
Account Manager Intern
Radhamohan Processors
03.2020 - 02.2021
Master of Science - International Business Management
University of Liverpool
09/2022 -
Bachelor of Business Administration - Management
Sanjay Ghodawat University
06/2019 - 04/2021
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