SAMSHEED PUNNAYIL

Working as a Customer Service Agent and CLC/TRC Coordinator at Indothai Calicut International Airport under Air Arabia, Etihad, and Flynas since March 2023. (Nature of duty: Coordinating all areas including check-in counters, ramp, boarding gate, baggage service, pre-flight/post-flight documentation, and CLC coordination for the above airlines.)

• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.
• Coached employees through day-to-day work and complex problems.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.