Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
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SAMSON DANIEL.M

Quality Lead

Summary

Reliable Quality Lead & Analyst with abilities in Team handling, operations monitoring and process enhancement. Outstanding communication, active listening and organizational talents. Physically fit and adaptable with the capability to work in various work environments.

Overview

6
6
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Quality Lead

Skill-Lync
Bangalore
03.2021 - Current
  • Adapted procedures to mitigate issues and improve deficiencies.
  • Advised and led process improvement team with deliberation, leadership and strategic planning.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Senior Quality Associate

Tech Mahindra Ltd.
Chennai
03.2019 - 02.2021
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Fixed identified issues to increase productivity and boost workflows.
  • Created and collaborated in implementation and maintenance of customer complaint log.

Executive - Operations

Hexaware technologies Ltd.
Coimbatore
05.2018 - 02.2019
  • Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Improved employee satisfaction rating by realigning and enforcing policies.
  • Collaborated on operational support tasks to achieve common goal.

Customer Relations Officer

Hinduja Global solutions
Bangalore
01.2017 - 10.2017
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Developed and implemented standards for staff to provide consistent service to customers.
  • Made customers aware of current and new programs and services.
  • Liaised between customers and organization with particular focus on working with concern department.
  • Maintained statistical database of customers using Alias for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Bachelor of Engineering - Computer Science And Programming

Sree Sakthi Engineering College
Coimbatore, India
06.2011 - 2015.04

Higher Secondary - Computer Science

Viswadeepthi Matriculation Higher Secondary School
Pollachi, India
04.2009 - 2011.03

Secondary Schooling -

Sacred Heart Higher Secondary
Ooty, India
04.2001 -

Skills

    Kaizen

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Certification

Certified in Six Sigma Green Belt at Six Sigma Academy Amsterdam

Accomplishments

  • Collaborated with team of 12 in the development of Repeat Sales and awarded "PAT ON BACK" towards successful improvement.
  • Documented and resolve customer escalation on Appellate which led to reduce the escalation flow and analyzed the Root cause of the issue
  • Supervised team of 20+ staff members and received Best Quality Leader towards successful projection of reports to clients about process improvement and implementation
  • Achieved 70% by completing the Repeat Analysis task with accuracy and efficiency.

Interests

Learning Languages

Travel

Sports

Timeline

Quality Lead

Skill-Lync
03.2021 - Current

Senior Quality Associate

Tech Mahindra Ltd.
03.2019 - 02.2021

Executive - Operations

Hexaware technologies Ltd.
05.2018 - 02.2019

Customer Relations Officer

Hinduja Global solutions
01.2017 - 10.2017

Bachelor of Engineering - Computer Science And Programming

Sree Sakthi Engineering College
06.2011 - 2015.04

Higher Secondary - Computer Science

Viswadeepthi Matriculation Higher Secondary School
04.2009 - 2011.03

Secondary Schooling -

Sacred Heart Higher Secondary
04.2001 -

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SAMSON DANIEL.MQuality Lead