SAMSON VINCENT
TRICHY,INDIA
Summary
- Travel professional with extensive experience planning first-class personal and commercial experiences and understanding of evolving travel trends. Focused on meeting client requirements with well-prepared arrangements and itineraries meticulously matching varying budgets.
- Emerging travel professional with commitment to crafting superior travel experiences. Excels in sales-driven environments with proven history of client-centered communication.
- Strategic leverages strong sales expertise and persuasive negotiation skills to drive revenue and travel sales. Excellent command of industry trends and desirable locations. Build rapport with resorts and tour companies to cultivate top-quality travel experiences.
- Customer-focused travel professional versed in current industry practices and desirable destinations. Focused on delivering first-class experiences for variety of budgets and preferences. Reliable in maintaining organised records and preparing necessary paperwork.
- Organised Travel Consultant equipped to curate award-winning itineraries and travel packages. Maintains loyal client base with individualized service and superior sales strategy. Exceptional negotiator with commitment to client satisfaction.
- Expert policy advisor specialising in Gulf & Non-Gulf Visa segment. Collaborative professional looking to affect positive change with data-driven approaches.
- Knowledgeable Flight ticketing skilled in curating unforgettable holiday experiences. History partnering with customers to establish exact needs and exceed expectations. Demonstrated excellent planning and organisation abilities for smooth-running travel plans.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Senior travel consultant
GT HOLIDAYS PVT LTD
TRICHY , INDIA
2022.03 - Current
- Secured £4,00,000 + in travel bookings each month.
- Determined exact customer requirements and recommended destinations to suit.
- Enabled efficient client correspondence by maintaining accurate records in CRM.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Facilitated smooth running of travels, providing relevant information, brochures and publications to clients.
- Coached and mentored [Number] junior consultants to constantly meet and exceed monthly sales targets.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Advised customers on specific visa and passport requirements.
- Maximised sales profits using proven upselling and cross-selling techniques.
- Trained and mentored junior consultants in customer service best practices.
- Accommodated client requests for customisations or modifications as best as possible.
- Provided outstanding customer service, ensuring full understanding of brochure, contents and booking conditions.
- Ensured profitability, verifying quote accuracy before issuance to client.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Planned 50+ tailor-made itineraries, using expert destination knowledge to guarantee client satisfaction.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Advised customers on visas and travel safety.
- Confirmed payment of deposits from clients before commencing with bookings.
- Supported continuous improvement, collecting feedback from clients, agents and ground handlers to inform future processes.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Tracked flight prices to secure best-possible prices for customer trips.
- Identified add-on sales opportunities by analysing client needs, budgets and preferences.
- Generated Key Performance Indicator reporting to drive better performance.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Handled high-volume telephone and email enquiries to minimise backlogs.
- Increased revenue by upselling and recommending products.
Branch manager
UNIMONI FINANCIAL SERVICES LTD
ERODE , INDIA
2020.01 - 2021.12
- Driving branch staff to get business for all products (Travel, Forex, Gold Loan, DMTS, MTSS & Insurance).
- Setting targets for every branch staff to achieve the DRR target on a daily basis.
- Conducting marketing activities at HNI customers locations.
- Arranging staff meetings every morning and I will discuss that day's plan & actions. Getting commitments from each staff member.
- Arranging product training for staff who are all struggling for income.
- Collecting every two hours reports from staff and it will be updated in MIS.
- Meeting daily minimum 5 bank visits and HNI customers visit for lead generation on a daily basis from me.
- Promoting our products through digital marketing for lead generation.
- Attend BNI chamber meetings and introduce our products.
- Promoted offers, promotions and deals on social media channels to increase customer engagement.
- Identified add-on sales opportunities by analysing client needs, budgets and preferences.
- Used destination knowledge to enhance customer trips with local recommendations.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
Tour executive
SRILANKAN AIRLINES LTD
TRICHY , INDIA
2018.02 - 2019.12
- Determining clients needs and suggesting suitable holiday packages
- Organizing travels from beginning to end, including tickets, visa, transportation, etc.,
- Supply travelers with pertinent information and useful tour package material.
- Collect deposits and balance
- Accommodation and Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Attend meetings to maintain familiarity with tourism trends
- Create and update electronic records of clients
- Main relationships with key persons
- Keep financial statements and documents
- Operational duties (air and land arrangements) organizing bespoke tours, visa, and ticket bookings.
- Conducting the travel cost analysis and providing the best offer price estimates to customers.
- Providing information about other tour packages of the suppliers.
- Handling the Transport of Guests from the airport or anywhere.
- A strong network of resources ready to provide specific business trip requirements.
- Capable of providing the best accommodations while staying within a projected budget.
- Making a booking form and calculating the Costing sheet.
- Communicate with the Holidays Accounts key person for the payment process.
TOUR CONSULTANT
RIYA HOLIDAYS
TRICHY , INDIA
2016.01 - 2018.02
- Dealing with guest inquiries and aiming to meet the highest level of customer satisfaction.
- Research appropriate holiday destinations suitable for adding to the portfolio.
- Providing information about the tourist attractions around the world.
- Liaise with tour operators making sure they understand the customer's requirements
- Dealing with Reservation, Operation, and Negotiation section.
- Explaining the travel schedule and itinerary.
- Operational duties (air and land arrangements) organizing bespoke tours, visa, and ticket bookings.
- Conducting the travel cost analysis and providing the best offer price estimates to customers.
- Providing information about other tour packages of the suppliers.
- Handling the Transport of Guests from the airport or anywhere.
- Processed travel deposit and balance payments accurately, maintaining records of receipt.
Education
SSLC -
ST. JOSEPH'S COLLEGE HR SEC SCHOOL
TRICHY 2000.05 - 2001.03
HSC - COMMERCE
ST. JOSEPH'S COLLEGE HR SEC SCHOOL
TRICHY 2003.06 - 2004.03
Diploma - COMPUTER HARDWARD AND NETWORKING
TRICHY REGIONAL ENGG COLLEGE
TRICHY 2004.03 - 2005.02
Bachelor of Business Administration - BUSINESS ADMINISTRATION
VINAYAKA MISSION UNIVERSITY
Salem, Tamil Nadu 2006.06 - 2008.05
Skills
- Teamwork skills
- Photographic editing
- Research skills
- Troubleshooting
- Customer-focused
- Public relations
- Team building
- Marketing
- Problem-solving
- Social media marketing
- Vendor relationship management
- Special events planning
- Customer service-orientated
Languages
English
Native
Malayalam
Beginner (A1)
Tamil
Native
Timeline
Senior travel consultant
GT HOLIDAYS PVT LTD
2022.03 - Current
Branch manager
UNIMONI FINANCIAL SERVICES LTD
2020.01 - 2021.12
Tour executive
SRILANKAN AIRLINES LTD
2018.02 - 2019.12
TOUR CONSULTANT
RIYA HOLIDAYS
2016.01 - 2018.02
Bachelor of Business Administration - BUSINESS ADMINISTRATION
VINAYAKA MISSION UNIVERSITY
2006.06 - 2008.05
Diploma - COMPUTER HARDWARD AND NETWORKING
TRICHY REGIONAL ENGG COLLEGE
2004.03 - 2005.02
HSC - COMMERCE
ST. JOSEPH'S COLLEGE HR SEC SCHOOL
2003.06 - 2004.03
SSLC -
ST. JOSEPH'S COLLEGE HR SEC SCHOOL
2000.05 - 2001.03
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