SAMUDRA SOURAV BORA
Guwahati
Summary
Dynamic Operations Administrative Assistant Manager with a proven track record at Northeast Plantations & Commercial Pvt.ltd. Expert in workflow optimization and document management, I successfully implemented process improvements that enhanced efficiency. Adept at report preparation and fostering collaboration, I excel in delivering results while ensuring exceptional customer satisfaction.
Overview
10
10
years of professional experience
Work History
Operations Administrative Assistant Manager
Northeast Plantations & Commercial Pvt.ltd
GUWAHATI
08.2020 - Current
- Coordinated office operations and maintained efficient workflow across departments.
- Assisted in preparing reports and documentation for internal projects and audits.
- Maintained filing systems to ensure easy access to important documents and records.
- Implemented process improvements to streamline administrative tasks within the office.
OPERATIONAL ANALYST,
PRIDE EAST ENTERTAIMENTS PVT.LTD
GUWAHATI
08.2018 - 07.2020
- Collaborated with teams to develop and implement effective workflow solutions.
- Analyzed operational performance trends and presented findings to senior management.
- Contributed to development of policies and procedures for operations management activities.
- Created project estimates, detailing phases and assessing required expenses.
AIRPORT COMMERCIAL,
JANUS AVIATION PVT.LTD
GUWAHATI
05.2015 - 06.2018
- Facilitated guest check-in while adhering to safety standards.
- Managed customer complaints to ensure satisfaction.
- Created load sheets for departure flights to ensure proper documentation.
- Provided special attention to VIPs and protocol compliance.
- Coordinated with boarding gates to facilitate efficient passenger boarding and deboarding.
- Ensured timely flight releases, prioritising safety and security.
Education
Bachelor of Arts - Arts
KANPAI BORDOLOI COLLEGE
MORIGAON07-2019
CABIN CREW MANAGEMENT & AIRPORT OPERATIONS - AVIATION
JETTWINGS INSITITUE OF AIRLINES & HOSPITALITY
GUWAHATI10-2015
Skills
- Office administration
- Office management
- Document management
- Workflow optimization
- Report preparation
- Process analysis
- Travel administration
- Computer and Internet applications
- Problem solving
- Professionalism
- Multitasking Abilities
Accomplishments
- A letter of appreciation was received from Vistara for excellent performance in operations.
Timeline
Operations Administrative Assistant Manager
Northeast Plantations & Commercial Pvt.ltd
08.2020 - Current
OPERATIONAL ANALYST,
PRIDE EAST ENTERTAIMENTS PVT.LTD
08.2018 - 07.2020
AIRPORT COMMERCIAL,
JANUS AVIATION PVT.LTD
05.2015 - 06.2018
Bachelor of Arts - Arts
KANPAI BORDOLOI COLLEGE
CABIN CREW MANAGEMENT & AIRPORT OPERATIONS - AVIATION
JETTWINGS INSITITUE OF AIRLINES & HOSPITALITY