SAMUEL ABRAHAM A
Dubai
Summary
Experienced Customer Service Specialist with a clean track record of delivering exceptional service and driving customer satisfaction in diverse industries including consumer goods and automobile. Proficient in handling various customer inquiries, resolving issues promptly, and ensuring positive interactions at all touch points. Skilled in team leadership, training, and development, with a focus on cultivating a customer−centric culture. Specializes in optimizing service processes, enhancing efficiency, and building strong client relationships. Proven ability to exceed performance metrics and contribute to overall business success. Recognized for outstanding problem−solving skills and commitment to delivering excellence.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Blue Gulf / British American Tobacco (BAT)
08.2023 - Current
- Provided exceptional customer service to a diverse clientele, addressing product inquiries and facilitating purchases
- Maintained comprehensive product knowledge, including features, benefits, and unique selling points
- Demonstrated a deep understanding of quality standards associated with the products
- Engaged customers proactively, offering personalized recommendations tailored to their needs
- Conducted cash transactions, processed credit card payments, and operated point−of−sale systems
- Participated in visual merchandising activities to enhance product presentation and drive sales
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Customer Service Representative
Wolf Performance (Automobile)
02.2022 - 06.2023
- Responded promptly to customer inquiries via phone, email, and live chat, ensuring accurate and timely information delivery
- Involved technically in the installation and activation of automobile performance enhancers
- Demonstrated empathy and active listening to understand customers' needs and provide appropriate solutions or recommendations
- Effectively resolved customer complaints and escalated issues for swift resolution when necessary
- Maintained comprehensive knowledge of company products, services, and policies to assist customers effectively
- Collaborated with cross−functional teams, such as sales and technical support, to ensure seamless customer experiences
- Documented customer interactions and updated records in the CRM system for accurate tracking and follow−up
- Achieved and consistently exceeded performance targets, including response time, customer satisfaction, and upselling opportunities
Education
Accounting And Marketing
Bharathiar University
Coimbatore, India08-2022
Skills
- Technical product knowledge
- Retail store support
- Customer relationship management (CRM)
- Stock management
- Sales closing
- Negotiation
Other accomplishments
Motorsports enthusiast and highly experienced motocross bike racer
Timeline
Customer Service Specialist
Blue Gulf / British American Tobacco (BAT)
08.2023 - Current
Customer Service Representative
Wolf Performance (Automobile)
02.2022 - 06.2023
Accounting And Marketing
Bharathiar University
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