Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
SAMUEL ARUN KUMAR

SAMUEL ARUN KUMAR

Service Delivery Manager
Bengaluru

Summary

An accomplished professional with over 24+ years of experience in Finance operations, shared services, Transition & Project Management, specializing in delivering digital Business Process Services (BPS) in Finance & Accounting (F&A) to facilitate clients Finance and Digital Transformation journeys. Expertise encompasses client relationship management, process consulting, robotics, people management and process reengineering. With strong communication, leadership, and problem-solving abilities.

Overview

25
25
years of professional experience
5
5
years of post-secondary education
4
4
Languages

Work History

Senior Transformation Manager

DXC Technology
04.2022 - Current
  • Establishing strong relationships with key stakeholders to ensure alignment of objectives and seamless execution of projects.
  • Enabling culture of continuous improvement by fostering environment where employees feel empowered to suggest and implement innovative solutions.
  • Developing innovative solutions with focus on digital transformation, driving business growth and efficiency.

Account Delivery Lead

DXC Technology
Bengaluru
04.2017 - 03.2022
  • Spearheaded process optimization initiatives that streamlined operations, resulting in notable cost reductions.
  • Over $0.5M savings from BOT posting achieved
  • Kept abreast of industry trends and best practices within outsourcing management sphere to inform strategic decisions.
  • Maintained strict adherence to contractual obligations and service level agreements, upholding high standards of compliance.
  • Delivered exceptional business analytics and decision support, contributing to world-class business strategies.
  • Drove continuous improvement efforts, focusing on standardization, process simplification, and cycle time reduction, to enhance operational excellence.
  • Enhanced Global standardization from over 60% to 82% overall

Source to Pay Lead

Hewlett Packard Enterprise
Bengaluru
01.2010 - 04.2017
  • Spearheaded Global Hub and Spoke project, effectively transitioning operations for over 70 countries worldwide.
  • Initiated and led standardization projects that eradicated non-standard processes, thereby enhancing productivity and facilitating cross-training opportunities.
  • Achieved more than 35% improvement in On-Time Payment metrics, directly impacting operational efficiency.
  • Directed Payment Harmonization project, which significantly optimized working capital by over $1.7 million.
  • Deployed Quality Control tools that enabled team to effectively identify and rectify duplicate transactions and invoice posting errors.
  • Developed and implemented Alert Dashboard for monitoring crucial and critical vendor payments, enhancing financial operations.
  • Honored at Parasparam 2016 program for outstanding leadership and success in driving significant projects.

Assistant Manager

Hewlett Packard Enterprise
Bengaluru
08.2007 - 01.2010
  • Played pivotal role in achieving cost savings through headcount reduction, optimizing PA/SPA ratio, and enhancing seat-sharing strategies.
  • Drove YoY 10% operational improvements by increasing efficiency, maximizing capacity utilization, and effectively managing service level agreements (SLAs).
  • Accountable for timely delivery of SLAs, maintaining current process documentation to uphold quality standards.
  • Ensured strict compliance with data privacy standards and fostered culture of integration and teamwork.

Indirect Procurement - Team Lead

Hewlett Packard Enterprise
Bengaluru
07.2003 - 08.2007
  • Managed Indirect Procurement team, overseeing Smartbuy, Internal Orders, and E-Victor processes, ensuring efficient operations.
  • Led successful transition of Level II support from Roseville, California, to our team, streamlining support functions.
  • Played key role in onboarding and training new team members, contributing to their rapid acclimatization and productivity.
  • Recognized top performer awards on multiple occasions, reflecting consistent excellence in performance and contributions.
  • Earned numerous Bronze awards and prestigious Silver award for outstanding performance, underscoring commitment to excellence and achievement.

Customer Service Representative

HSBC - Electronic Data Processing India Pvt Ltd
Bengaluru
12.2002 - 07.2003
  • Served in the global voice authorization center for HSBC Merchants, handling sensitive banking data and authorizing transactions for merchants worldwide.
  • Ensured accurate entry of critical banking details and granted approvals to merchants based on rigorous protocols.
  • Consistently met key performance indicators, including call volume, response times, and customer satisfaction metrics.
  • Addressed and resolved customer complaints and issues through thorough investigation and implementation of effective solutions, enhancing customer trust and loyalty.

Customer Relationship Executive

Immaculate Interactions (India) Ltd
06.2002 - 12.2002

Jr.Supervisor - Service

Kalyani Sharp India Ltd
08.1999 - 06.2002

Education

MBA -

Deakin University
Melbourne
03.2024 - 04.2024

PG Advance General Management Program -

IMT Ghaziabad
Delhi, NCR
03.2023 - 02.2024

Higher Diploma in Software Engineering -

Aptech Computer Education
Bangalore
06.1998 - 06.1999

Bachelor of Commerce -

CHRIST COLLEGE
Bangalore
04.1995 - 04.1998

Skills

  • Experienced in leading digital transformation initiatives, integrating cutting-edge technologies to revitalize business operations
  • undefined

    Accomplishments

    • Successfully transitioned over 74 countries from six client shared service centers. Involved in the implementation of the Global Hub and Spoke model for the client
    • Lead the implementation of OCR/Digitization Platform project for the client. Program to digitize manual invoices and ensured E2E touchless processing with a combination of OCR and RPA technology.
    • Partnered with Tradeshift to build and manage the Invoicing Platform for the client (SaaS solution)
    • Lead the Hackett Benchmarking exercise across the accounts

    Timeline

    MBA -

    Deakin University
    03.2024 - 04.2024

    PG Advance General Management Program -

    IMT Ghaziabad
    03.2023 - 02.2024

    Senior Transformation Manager

    DXC Technology
    04.2022 - Current

    Account Delivery Lead

    DXC Technology
    04.2017 - 03.2022

    Source to Pay Lead

    Hewlett Packard Enterprise
    01.2010 - 04.2017

    Assistant Manager

    Hewlett Packard Enterprise
    08.2007 - 01.2010

    Indirect Procurement - Team Lead

    Hewlett Packard Enterprise
    07.2003 - 08.2007

    Customer Service Representative

    HSBC - Electronic Data Processing India Pvt Ltd
    12.2002 - 07.2003

    Customer Relationship Executive

    Immaculate Interactions (India) Ltd
    06.2002 - 12.2002

    Jr.Supervisor - Service

    Kalyani Sharp India Ltd
    08.1999 - 06.2002

    Higher Diploma in Software Engineering -

    Aptech Computer Education
    06.1998 - 06.1999

    Bachelor of Commerce -

    CHRIST COLLEGE
    04.1995 - 04.1998
    SAMUEL ARUN KUMARService Delivery Manager