SAMUEL ARUN KUMAR
Service Delivery Manager
Bengaluru
Summary
An accomplished professional with over 24+ years of experience in Finance operations, shared services, Transition & Project Management, specializing in delivering digital Business Process Services (BPS) in Finance & Accounting (F&A) to facilitate clients Finance and Digital Transformation journeys. Expertise encompasses client relationship management, process consulting, robotics, people management and process reengineering. With strong communication, leadership, and problem-solving abilities.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Senior Transformation Manager
DXC Technology
2022.04 - Current
- Establishing strong relationships with key stakeholders to ensure alignment of objectives and seamless execution of projects.
- Enabling culture of continuous improvement by fostering environment where employees feel empowered to suggest and implement innovative solutions.
- Developing innovative solutions with focus on digital transformation, driving business growth and efficiency.
Account Delivery Lead
DXC Technology
Bengaluru
2017.04 - 2022.03
- Spearheaded process optimization initiatives that streamlined operations, resulting in notable cost reductions.
- Over $0.5M savings from BOT posting achieved
- Kept abreast of industry trends and best practices within outsourcing management sphere to inform strategic decisions.
- Maintained strict adherence to contractual obligations and service level agreements, upholding high standards of compliance.
- Delivered exceptional business analytics and decision support, contributing to world-class business strategies.
- Drove continuous improvement efforts, focusing on standardization, process simplification, and cycle time reduction, to enhance operational excellence.
- Enhanced Global standardization from over 60% to 82% overall
Source to Pay Lead
Hewlett Packard Enterprise
Bengaluru
2010.01 - 2017.04
- Spearheaded Global Hub and Spoke project, effectively transitioning operations for over 70 countries worldwide.
- Initiated and led standardization projects that eradicated non-standard processes, thereby enhancing productivity and facilitating cross-training opportunities.
- Achieved more than 35% improvement in On-Time Payment metrics, directly impacting operational efficiency.
- Directed Payment Harmonization project, which significantly optimized working capital by over $1.7 million.
- Deployed Quality Control tools that enabled team to effectively identify and rectify duplicate transactions and invoice posting errors.
- Developed and implemented Alert Dashboard for monitoring crucial and critical vendor payments, enhancing financial operations.
- Honored at Parasparam 2016 program for outstanding leadership and success in driving significant projects.
Assistant Manager
Hewlett Packard Enterprise
Bengaluru
2007.08 - 2010.01
- Played pivotal role in achieving cost savings through headcount reduction, optimizing PA/SPA ratio, and enhancing seat-sharing strategies.
- Drove YoY 10% operational improvements by increasing efficiency, maximizing capacity utilization, and effectively managing service level agreements (SLAs).
- Accountable for timely delivery of SLAs, maintaining current process documentation to uphold quality standards.
- Ensured strict compliance with data privacy standards and fostered culture of integration and teamwork.
Indirect Procurement - Team Lead
Hewlett Packard Enterprise
Bengaluru
2003.07 - 2007.08
- Managed Indirect Procurement team, overseeing Smartbuy, Internal Orders, and E-Victor processes, ensuring efficient operations.
- Led successful transition of Level II support from Roseville, California, to our team, streamlining support functions.
- Played key role in onboarding and training new team members, contributing to their rapid acclimatization and productivity.
- Recognized top performer awards on multiple occasions, reflecting consistent excellence in performance and contributions.
- Earned numerous Bronze awards and prestigious Silver award for outstanding performance, underscoring commitment to excellence and achievement.
Customer Service Representative
HSBC - Electronic Data Processing India Pvt Ltd
Bengaluru
2002.12 - 2003.07
- Served in the global voice authorization center for HSBC Merchants, handling sensitive banking data and authorizing transactions for merchants worldwide.
- Ensured accurate entry of critical banking details and granted approvals to merchants based on rigorous protocols.
- Consistently met key performance indicators, including call volume, response times, and customer satisfaction metrics.
- Addressed and resolved customer complaints and issues through thorough investigation and implementation of effective solutions, enhancing customer trust and loyalty.
Customer Relationship Executive
Immaculate Interactions (India) Ltd
2002.06 - 2002.12
Jr.Supervisor - Service
Kalyani Sharp India Ltd
1999.08 - 2002.06
Education
MBA -
Deakin University
Melbourne 2024.03 - 2024.04
PG Advance General Management Program -
IMT Ghaziabad
Delhi, NCR 2023.03 - 2024.02
Higher Diploma in Software Engineering -
Aptech Computer Education
Bangalore 1998.06 - 1999.06
Bachelor of Commerce -
CHRIST COLLEGE
Bangalore 1995.04 - 1998.04
Skills
Accomplishments
- Successfully transitioned over 74 countries from six client shared service centers. Involved in the implementation of the Global Hub and Spoke model for the client
- Lead the implementation of OCR/Digitization Platform project for the client. Program to digitize manual invoices and ensured E2E touchless processing with a combination of OCR and RPA technology.
- Partnered with Tradeshift to build and manage the Invoicing Platform for the client (SaaS solution)
- Lead the Hackett Benchmarking exercise across the accounts
Timeline
MBA -
Deakin University
2024.03 - 2024.04
PG Advance General Management Program -
IMT Ghaziabad
2023.03 - 2024.02
Senior Transformation Manager
DXC Technology
2022.04 - Current
Account Delivery Lead
DXC Technology
2017.04 - 2022.03
Source to Pay Lead
Hewlett Packard Enterprise
2010.01 - 2017.04
Assistant Manager
Hewlett Packard Enterprise
2007.08 - 2010.01
Indirect Procurement - Team Lead
Hewlett Packard Enterprise
2003.07 - 2007.08
Customer Service Representative
HSBC - Electronic Data Processing India Pvt Ltd
2002.12 - 2003.07
Customer Relationship Executive
Immaculate Interactions (India) Ltd
2002.06 - 2002.12
Jr.Supervisor - Service
Kalyani Sharp India Ltd
1999.08 - 2002.06
Higher Diploma in Software Engineering -
Aptech Computer Education
1998.06 - 1999.06
Bachelor of Commerce -
CHRIST COLLEGE
1995.04 - 1998.04
Similar Profiles
Henry Arthur VincentHenry Arthur Vincent
Client Capability Lead at DXC Technology, DXCClient Capability Lead at DXC Technology, DXC
Filip YankovFilip Yankov
Cybersecurity Engineer at DXC TechnologyCybersecurity Engineer at DXC Technology
Kaloyana KorchevaKaloyana Korcheva
Multi-cloud Automation Developer at DXC TechnologyMulti-cloud Automation Developer at DXC Technology