Learning something new
SAMUEL BAILEY
Sr Customer Support Executive
Delhi NCR
Summary
Experienced and reliable customer service officer with extensive experience providing assistance in abusy call center setting. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone Proven ability to listen attentively, solve problems quickly and efficiently, and create high- quality professional relationships with callers. Fully committed to following company procedures and winning loyal customers.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Experience Specialist
Airbnb
11.2017 - 01.2022
Gurgaon
Airbnb is a travel lodging organization who provide home like experience while travelling.
• Responded to over ten thousand Support tickets, with an average customer based rating of
8/10.
Project Consultant
Cvent
05.2017 - 10.2017
Gurgaon
Cvent is an Event management organization which builds events for world leading clients
- Successfully built multiple events with time restraints.
Sr. Customer Care Professional
American Express Gurgaon
10.2015 - 03.2017
Gurgaon
American Express is a financial institution that deals in credit cards
- Handled 100+ inbound calls daily including Account related questions, Billing Support and Technical support.
Senior Associate
John Keells BPO Gurgaon
09.2014 - 07.2015
Gurgaon
John Keells was a BPO which was outsourced by John Keells Group
- Booked more than 5000 technicians for customer who needed Support for their Appliances.
Customer Service Executive
FireUp Radio
01.2011 - 03.2014
It was a small BPO based out of Faridabad
- Used to sell discounts on electricity bills and Build strong customer base by overachiving the target.
Education
Bachloers - Commerce
Maharaja Agrasen Himalayan Garhwal University
Gharwal 08.2021 - 08.2023
Diploma - Aviation, Hospitality and Travel Management
Frankfinn Institute of Airhostess Training
AISSCE
Delhi 01.2014 - 04.2015
AISSCE (XII) -
National Institue of Open Schooling
Delhi 04.2011 - 03.2012
AISSE (X) - CBSE
Bishop Conrad Sr. Sec. School
Bareilly 04.2009 - 03.2010
Additional Information
Extra Activities :
● Have been a part of National Cadet Corp for 5 months in 2005.
● Completed Udaan 2015 – Customer Interaction Program covering Real Life
Customer Interaction & Service, Leadership Training and Team Work.
● Participated in Leprosy Eradication in Kusht Niyantran Evum Unmoolan
Samithi
Interests
Listening to music
Watching movies
Travelling
Playing video games
Timeline
Bachloers - Commerce
Maharaja Agrasen Himalayan Garhwal University
08.2021 - 08.2023
Customer Experience Specialist
Airbnb
11.2017 - 01.2022
Project Consultant
Cvent
05.2017 - 10.2017
Sr. Customer Care Professional
American Express Gurgaon
10.2015 - 03.2017
Senior Associate
John Keells BPO Gurgaon
09.2014 - 07.2015
Diploma - Aviation, Hospitality and Travel Management
Frankfinn Institute of Airhostess Training
AISSCE
01.2014 - 04.2015
AISSCE (XII) -
National Institue of Open Schooling
04.2011 - 03.2012
Customer Service Executive
FireUp Radio
01.2011 - 03.2014
AISSE (X) - CBSE
Bishop Conrad Sr. Sec. School
04.2009 - 03.2010